Grieco Mazda of Delray Beach

Customer Service Has Disappeared in Recent Years Firstly let me state that until yesterday I was a very loyal Mazda owner on my 5th Mazda car. Unfortunately my most recent purchase was the CX7 turbo Firstly let me state that until yesterday I was a very loyal Mazda owner on my 5th Mazda car. Unfortunately my most recent purchase was the CX7 turbo which is a lemon and after 48K miles I have had 4 timing chains and two turbos. Note and out of warranty turbo change is $2500! But I was even prepared to forgive that an buy a CX5 from them. I wanted to get rid of the CX7 as a trade. The sales people had no concept of doing a good deal for the customer to keep them in a mazda, didn't care about the years of trouble I've had with the cx7. They tried to nickle and dime me in such a way that I eventually lost my cool and walked out. Today I am the happy owner of a Mitsubishi Outlander and my CX7 is still in their shop where it will stay until they either fix it for free or legal action takes place. The sales people in this dealership (maybe I shouldn't generalize) are self serving and do not care for the customer. the dealership or Mazda. DO NOT GO THERE EVER!!!!! YOU HAVE BEEN WARNED. Update: First offer: Turbo for free, charge me the labor -rejected Second offer: Turbo and labor free, charge me for an oil change. I accepted. However, now they are 'considering whether to pay for the rental car they put me in for a few days and this is the problem with this dealership. They have lots of opportunities to make the customer happy and do the right thing first time but they keep trying to screw the customer to the least possible offer. This is a great way to reduce your loyal customer base down to zero over a period of time, then they will wonder what went wrong. The fact that Mazda is paying for the turbo and labor means they feel ownership of the problem (a good thing) and if so the rental should be given, but I'm waiting to hear. More

Mazda 3 Sedan (Top Rating Edmund/Kelly Blue Book) 31/40 mpg Bought a 2015 Mazda 3 Sedan from Grieco Mazda Friday, Sept. 12, 2014. Met with one of the best cars salesmen I have ever experienced (Steve Kerley). Bought a 2015 Mazda 3 Sedan from Grieco Mazda Friday, Sept. 12, 2014. Met with one of the best cars salesmen I have ever experienced (Steve Kerley). Pleasant, knowledgeable, service oriented, great follow up and NO PRESSURE. I love the car so far (top ratings in Kelly Blue Book and Edmunds). Went home to research with no pressure what so ever and back 2-days later to buy), all 50-100 questions answered (not kidding) with me fully understanding what I was getting with my purchase from the great gas mileage (31 city/40 hwy), to bluetooth, (I added GPS), a plus that the car engine oil will be changed at 5K miles instead of 3K, and EXCELLENT customer service..... I was introduced to everyone I would be dealing with for service/any questions in the future. I think bad reviews may be tainted by competitors AND like a bad movie review, you have to see it for yourself to make your own decision. Most times I do not agree with movie critics and end up loving the movie. I don't buy often but went to 4 other non Mazda dealers prior to Grieco Mazda off Federal Highway in Delray Beach, FL and was more than satisfied with how I was treated going in solo and that in itself is scary alone when seriously in the market for a good, reliable, quality car at a good price. I was able to take advantage of their current $5K for any trade that ends this month (Sept 2014) (my old car was 14 years old). I feel I got a good deal from my research on Edmunds/Kelly Blue Book. More

DEALERSHIP GIVES INDUSTRY A BAD NAME I MADE A DEAL FOR A NEW MAZDA AT THE TIME OF CLOSING THE MANAGEMENT AND SALESMAN CHANGED THE DEAL THAT THEY MADE WITH ME BEFORE.WHICH MANAGEMENT APPRO I MADE A DEAL FOR A NEW MAZDA AT THE TIME OF CLOSING THE MANAGEMENT AND SALESMAN CHANGED THE DEAL THAT THEY MADE WITH ME BEFORE.WHICH MANAGEMENT APPROVED .IN THIS AREA ONE SHOULD CONSIDER BUYING A CAR FROM LOU BACHRODT MAZDA WHOSE STAFF IS VERY PROFESSIONAL. More

Terrible !! A new born can calculate better ! I am looking into purchasing a 2015 mazda3. I went in to get a quote and test drive the car with my dad (since he never drove the car). We were greete I am looking into purchasing a 2015 mazda3. I went in to get a quote and test drive the car with my dad (since he never drove the car). We were greeted by a young sales man (in 20s) which was probably the first mistake since clearly he was inexperienced or badly trained. The reason I said this, is because when talking to him he was very pushy about selling the car and when we clearly stated that we are here for a quote and we are looking to BUY NOT LEASE he told my dad that he was wrong in doing so and that LEASING is so much better (I know dealers profit more from leasing a car instead of selling when a customer is paying the full price but come-on) that was my first red flag. Then it took us about 35 min of talking about nothing and checking for prices before we even test drove the car (which i believe should be done first then talk $). After we drove the car (which was the one thing that went very well) we went back inside, to the same table and talked about the final price out the door... (F. Y. I. - I am an accounting student and pretty good with numbers. I also have business management/finance education with few years of experience to back it up). The reason we wanted to check this dealer out is because they had this huge advertisement on the radio repeating stating that they will give us $5000 for the trade in even if the car is worth $100. (I didn't want to believe it so the visit was to test that out). If anyone looks up the price of a 2015 Mazda3 iTouring then you will see that MSRP is around $21,000. The dealer when negotiating told me that the price for that car is $23,500 while when test driving the sticker on the car showed $21,--- with change (this is all before taxes and any fees) then he said that they gave me the $5000 for my trade in which took the price to $18,--- with change and after taxes and all the dealer fees the price was up to $21,5-- with change. When reading the information i saw one red flag after another. First of all they UP PRICE the vehicle when giving us a "deal" which they advertise. Second, the estimated price for the car on TrueCar.com is around 19,500 (before fees and taxes) Third, If everything is right then this dealer has about 5,000 of fees which is UNACCEPTABLE (or they are doing false advertising and really not giving your anything for your vehicle, just lowering to price to original so that the customer fills that they are getting a deal which in reality it's a manipulation) Fourth, when disagreeing with the price INSTEAD of negotiating and trying to match another dealers quote they told me to go to that dealer instead. So we got up and left. The whole experience was exhausting and not very pleasant which is the opposite of what a car buying experience should be (which was done right when buying our 2012 Altima 2 1/2 years ago in Fort Lauderdale) When reading the reviews on the dealer before going in I have to agree with all the negative ones, maybe the positive reviews either got lucky and have worked with the one sales person/manager there that actually knows what they are doing or they fell for the price manipulation that the dealer try pulling on me. Needless to say I will not be returning to Grieco dealers ever again and send all my friends that are interested in Mazda's or any other vehicle somewhere else. More

Really Great Experience ! I was looking to get out of my 2010 Mazda RX8 and went to another local Mazda dealership that was not able to put a deal together for me. I had a tr I was looking to get out of my 2010 Mazda RX8 and went to another local Mazda dealership that was not able to put a deal together for me. I had a tricky situation with my credit and amount owed on the RX8..... The Manager Dane and Salesman Chris were fantastic! They refused to stop trying until they were able to put together a deal that fit in the parameters I gave them...... they were both extremely knowlegeable, courteous, intelligent and wanted me to be happy with every aspect of the experience. They managed to put together a GREAT deal for me, and I drove off in a new 2015 CX5...not only is the SUV beautiful and top rated... but my experience at the dealership was beautiful too! Thanks Dane, Chris and Luis in Finance! TWO THUMBS UP! More

I did not save thousands here! No deal here! Purchased a CX-9. Paid all fees (0ver $800), poor trade in on my old car and to top it off, they put a finance lien on my vehicle when I paid all cash Purchased a CX-9. Paid all fees (0ver $800), poor trade in on my old car and to top it off, they put a finance lien on my vehicle when I paid all cash (took over a month to get it resolved with no apology from the GM). Dealer ad-ons were already on the manufacturer sticker...beware! Tried to contact GM by email several times with no response. When I called, he said he had received my emails, became very aggressive, arrogant and down right rude, saying he could never make me happy and was tired of all the phone calls about me. As far as the ad-on double dipping, he said he can do what ever he wants! Pretty poor customer service from the top of the chain. At the end of the call he had calmed down and said he would get back to me. After additional emails from me, he still has not returned one of them. He was very mad about my reviews on-line but were the result of their lack of service. Why he is a GM I will never know. The only positive was a new girl named Patricia in financing...she at least understood my feelings and appeared to value my business. Some of the recent reviews seem very over the top in favor of this dealership.....my reviews are legitimate and verifiable. More

liars and thieves They are thieves, disrespectful and worst of all LIARS !!!!! I spoke with 3 people in Internet Sales (Tamara, Laura and Francine) and all 3 of them li They are thieves, disrespectful and worst of all LIARS !!!!! I spoke with 3 people in Internet Sales (Tamara, Laura and Francine) and all 3 of them lied to me just to get me to come in. I live over an hour away and stressed if this was bait-and-switch I wouldn't come. They swore it was not and they blatantly lied. RUN away from this dealer as fast as you can - not only did they lie they tried to rip me off on top of that!!! More

Best car experience yet I had been to a few other dealerships in the last month. Ultimately I retraced my steps and ended up calling Grieco Mazda's Sales Manager Sal Caruso. I had been to a few other dealerships in the last month. Ultimately I retraced my steps and ended up calling Grieco Mazda's Sales Manager Sal Caruso. Upon arrival I was greeted friendly and he was incredibly helpful. The Team led by General Manager Dane Luca that were the absolute best in the industry in my experience were fabulous. If you are looking for a Mazda in the near future go and see Neil Schreck or Brian Dublynt by far they are the most courteous and knowledgeable salesman on site. More

Very Happy with our Experience!! My husband Michael and I were exceptionally pleased with our sales representative George Brown Jr. and all the staff at Grieco Mazda of Delray Beach. My husband Michael and I were exceptionally pleased with our sales representative George Brown Jr. and all the staff at Grieco Mazda of Delray Beach. Michael purchased a CX5 Grand Touring and I leased a Mazda 3 Sport. Start to finish we had all our questions answered quickly and courteously. Russell in financing worked especially hard to get us going in a hurry as we were trying to make a scheduled dinner date on time. Also, when I came back to pick up my new license plate Cedrick saw me with plate in hand and immediately offered to swap plates for me...speedily and with a smile. We're enjoying the ride every day and are happy to refer Grieco Mazda to family and friends for great cars and great service. All the best, Joan Glasser More

Stay away from Grieco Mazda I was given a price for the car that I wanted by the manager and the salesman. When I returned a week later, they did not honor the price, even though I was given a price for the car that I wanted by the manager and the salesman. When I returned a week later, they did not honor the price, even though they wrote it down for me on their business card with a promise. Instead, they told me that the price was for a older model and tried to sell me a previous year model. They can't be trusted. Very seedy group of sales staff More