Griffin's Hub Chrysler Jeep Dodge Ram

Service techs are amazing… 5+. Middle management is ZERO. I brought my car in the day before for a 10 am appointment the next day. I thought it would be easier for them. No call Middle management is ZERO. I brought my car in the day before for a 10 am appointment the next day. I thought it would be easier for them. No call ,so I called them 2pm to find out when my car would ready. I was told “we did not get to your car today.” When I got there and asked middle management (Taylor)… who made the decision to not work on my car today and when were you going to let me know about it? He did apology for the “lack of communication”…then said multiple times rather arrogantly “no one made the decision” we just did not get to your car today. We can get to it tomorrow… like he was doing me a favor. Hmmmm… 10 AM appointment and no one made the decision to not work on my car, in a multi-bay service center??? AND I had to call them to find it out. AND now you want my car for another day. I felt sorry for the service technicians they both looked down when I asked Taylor how can that happen? No one takes accountability for their actions, they just leave service tech to take the blame. Unreliable. Sad really. If I were Jon or Eric I would be looking for employment elsewhere. Dennis More

Brought my truck in for an oil change. Next day I had oil on the floor of my garage. Called Griffin to complain and was transferred to the service written who took care of me. Left a detai Next day I had oil on the floor of my garage. Called Griffin to complain and was transferred to the service written who took care of me. Left a detailed message. Never returned my call. Moved the truck outside and had oil drips on my newer concrete. I got under the truck to find it was a sloppy job when they removed my oil filter.They never cleaned up the spillage. More

I have been coming to the same dealership since I bought my Durango it’s always great service my Durango it’s always great service More

It’s great and I will continue to bring my true there I love the service and the staff is always helpful when I call in to schedule appointment and when I come keep the great job up love the service and the staff is always helpful when I call in to schedule appointment and when I come keep the great job up More

Fast friendly service Trey was kind and understanding! Would recommend ten out of ten and will continue to service my vehicle there!!! Would recommend ten out of ten and will continue to service my vehicle there!!! More

Efficient and responsible service. I asked about a veterans discount and was told no. I am sure I was offered a veterans discount in the past. OK, it doesn't hurt to ask. Very pleased I asked about a veterans discount and was told no. I am sure I was offered a veterans discount in the past. OK, it doesn't hurt to ask. Very pleased with this service department More

They always greet me with a smile. They are very professional and helpful when I ask questions. They are very professional and helpful when I ask questions. More

Woody is a great salesman, always ready to help and answer any questions. He also has a great personality and very knowledgeable about the cars he is selling. I will continue to buy all my vehicles wit answer any questions. He also has a great personality and very knowledgeable about the cars he is selling. I will continue to buy all my vehicles with Hub and they also have a great service department. More

Been there several times and haven’t had any issues. Good staff. Very polite and helpful. Good staff. Very polite and helpful. More

Great service and customer service so far all my oil chang and tires rotation being a pleasure to have them done at the dealer thanks…. chang and tires rotation being a pleasure to have them done at the dealer thanks…. More