Groove Subaru

WORST DEALERSHIP EVER! Groove Subaru is probably the worst car dealership I have dealt with in 25 years, and I did business with a dealership nicknamed “Crooks” before. Some Groove Subaru is probably the worst car dealership I have dealt with in 25 years, and I did business with a dealership nicknamed “Crooks” before. Somehow the sales and service department and even the management of this place dropped the ball. I have effectively lost 3.5 weeks (and counting) dealing with this place at the time I am writing this critique. On Jan 8th, I came to Groove Subaru after seeing and communicating online about a 2006 Hyundai Tucson with great low mileage for the year it was made. I was aggressively contacted during the morning by the internet sales team, which made me feel valued. I took a long test drive of the car, negotiated what I thought was a good CASH deal. The car had not been through detail or cleaning when we drove it. This was Friday morning and we were told the car might be ready on Saturday or possibly Monday. We said there was no rush to take delivery over the weekend. However we did not receive a call on Monday saying it was ready. After still not hearing back into Tuesday afternoon, when it was now nearly 100 hours that I have heard nothing since giving Groove CASH for this vehicle, I began reaching out for follow up. Early that evening, following multiple contacts and messages to the dealer, I received a call that the service department was understaffed and the car wasn’t ready yet. The next morning I got another call from Groove about not having the right parts in stock. After expressing my frustration, communication became better for the next 2 days. Finally! After a whole week, I could finally take delivery of the Hyundai on Friday, Jan 15th. Being an educated consumer, I took the Hyundai for a second opinion. There was an active recall and I set up an appointment to have that looked at on Monday. Over the weekend, I learned that there was possibly a power steering leak. The alignment also was wrong, pulling hard to the left. While having the recall fixed, a safety inspection confirmed a possible leak, but more importantly, a colored chart showed the alignment was SEVERELY off. Groove had placed brand new tires on this car during the week before I took possession. Did their service technicians not complete an alignment? Did they ignore the results? Why did they choose to put BRAND NEW tires on a car that did not have an alignment? Of course I returned the car within the 3 day period on Monday, Jan 18th. Groove said they would attempt to resolve the issue and provided me a rental car. Repairs were made and I got the Hyundai again on Saturday the 23rd. Another mechanic on Sunday the 24th revealed that somehow in the nearly 2 weeks Groove had my car, THEY DID NOT KNOW (OR CARE) HOW TO FILL FLUIDS! The radiator was empty. Despite having drove to the mechanic and the engine was checked warm, there was zero coolant in the Hyundai. I placed about 2/3 of a jug of coolant in so I didn’t prolong the damage Groove had ignored. After having the car for nearly a second week, Groove had told me the power steering was not leaking before I took it on the 23rd and there could be residual fluid from their work during the first week (Jan 8-15). On the 24th, more power steering fluid was found on the underside of the vehicle. The fluid also was below the cold fill line despite the engine having being ran hot. So again, was the fluid not filled, was there still an actual leak, or was the service department at Groove too lazy to just wipe off the residual fluid while looking for a leak so that I could monitor new developments moving forward? How can Groove properly price a vehicle knowing the amount of service that needed done when taking in the car if they could not even be bothered to check and fill basic automotive fluids? A second mechanic on Monday the 25th confirmed that the alignment was still incorrect and there was a knocking coming from the engine. Of course I again returned the car to Groove on the 25th, at which time, the service department belittled our intelligence despite showing them photos of the empty radiator and questioning the prior repairs to the power steering. 3 days later, I got the car again on the 28th. At this point, I could not trust anything this service department has done and immediately drove it to another mechanic (the 5th one). Another $150 inspection reveals a few more minor things. But that mystery engine knock would require 14 hours of labor and $5000 to confirm and repair. At this point, it was Jan 29th, 3 full weeks since paying for the car. I had gone through an entire tank of gas driving to mechanics to confirm this car was a rolling time bomb. I returned the Hyundai to the dealer that night and told them I was done. I was able to give Groove a full payment between a debit card linked to my checking account and a certified check within an hour of agreeing to the price but I was told I would have to wait until Monday (Feb 1st) to receive a refund. Ready to resolve this on Monday morning, I left a message with a manager and after not hearing from them for an hour, I was heading for the dealership. 2 blocks from the Groove corporate offices, I did receive a call saying my check was not at Groove Subaru, but did happen to be at corporate. I received a check equal to the amount I provided via certified cashier’s check on Jan 8th. I have yet to get the refund for the debit transaction applied to my checking account while writing this however. Groove was so kind to mail me a $20.00 check that I received on Saturday, meaning it was mailed prior to my final return on Friday evening. Since there is nothing but codes on the stub, I’m really not sure why the check was issued. I do however know that it’s not anywhere near the approximately $500 I spent on inspection fees and alignment checks to full service mechanic shops, financial considerations to personal mechanics for their time, and gas to drive to these locations. And it can’t even begin to compensate my time for the 3.5 weeks I have spent tracking these mechanics down, driving to all 4 corners of the Denver area, or waiting on results. I can not recommend any of the departments at Groove Subaru. The service department doesn’t know how to check fluids, which is basic car knowledge 101. The sales department doesn’t always know the issues with cars, but the mixed messages and non-communication prior to my taking delivery does not help to provide confidence. Despite paying the full amount on the 8th, when attempting to finalize paperwork on the 15th, the finance department had notes stating that I had not paid two-thirds of the balance. Fortunately I had a receipt from the dealer showing I did. The internet sales department greeted me for approximately 3 seconds before handing me to a showroom salesperson and sadly this 2006 Hyundai Tucson is listed on the Groove website again as of Monday, Feb 1. Hopefully the next person they sold it to has an extra $5000 for that engine. More

Not a great experience after 3 weeks of owning a vehcile After seeing the many (albeit not all) positive reviews, I was going to keep my thoughts to myself and chalk my experience up to bad luck until I read After seeing the many (albeit not all) positive reviews, I was going to keep my thoughts to myself and chalk my experience up to bad luck until I read the warning banner from Yelp that said many reviews for Groove Subaru have come from the same IP address so that someone might be attempting to artificially boost the reviews. That said, I'm going to post my review. My/our experience was very good the day of the purchase, but no so good since as my wife and I purchased a pre-owned 2013 Ford Edge on 10/2/2015 and Sheldon was our sales associate. He was responsive, helpful and seemed great the day of but the problems started surface as he handed us the key... literally, because there was only one. We balked and said "we expect and need two keys..." He said he'd look over the weekend for the 2nd key and let us know. After 3 days and 3 phone calls to him, we finally got a call back on the 4th day that there was no key. When Monday came around and he let us know that there was not going to be a 2nd key, and there was "nothing they could do" despite the $250 fee ($180 for the chip enabled key + $60 for dealer programming). To that, our response was we were going to leverage the "4 day no questions asked return policy" and bring it back. At that point, he asked "if they could get us a key, would we not return the vehicle?" We agreed. Fast forward to 10/16 and our low-tire pressure indicator illuminated. One might think we simply ran over a nail in our first two weeks of owning the car but then there's the detail that didn't seem significant at the time of purchase, until 10/16 came around. That detail is: when my wife test drove the vehicle, the low-tire pressure indicator was illuminated. We asked about it and Sheldon said "not to worry". It's a valve stem that needs attention and he'd take care of it while the car was getting detailed for sale. Come 10/16, I started to wonder if it was really a valve stem when I found the nail in the passenger front tire that was slowly leaking. I wanted to call about this, but decided it wasn't worth the aggravation since Costco was willing to patch it for a very nominal fee. Fast forward to 10/24 and now I have a crack in the windshield that starts at a very small chip at the top of the windshield. You might be thinking "well you must have hit a rock". While this is totally plausible, we haven't had the car on the highway yet and I'm pretty darn sure, we haven't gotten pelted by a rock without knowing it. We had rain 3 days this past week, and this morning was the first day we had frost on the ground. After the key, and the tire and now the crack, and according to TrueCar, this car was on the lot at Groove Subaru for about 60 days before we purchased it, I have a hard time believing that missing 2nd key was unknown before we signed the paperwork, the valve stem was the real issue and we coincidently ran over a nail, AND we have an anomalous windshield chip that was significant enough to crack significant with the first frost, but not so significant that we didn't notice it upon impact. Assuming problems don't continue to arise, we do love the car and it was an extremely fair price bit in hindsight, it feels like Groove got a bad deal on a vehicle buy-back and they were trying to pass some of the loss onto us. More

Easy to work with We went to Groove today and worked with Greg Waddington. He was very relaxed which made him easy to work with... He listened, and didn't push us towa We went to Groove today and worked with Greg Waddington. He was very relaxed which made him easy to work with... He listened, and didn't push us towards something we couldn't afford... He made sure we looked at car that fit our budget and got us in a great used Subaru... Thanks Greg!! More

Sold me a car that has broken every other week since bought I purchased a 2009 Subaru Outback Sport from Groove Subaru in January 2015. As a part of the sale I had to purchase their silver warranty. The salesma I purchased a 2009 Subaru Outback Sport from Groove Subaru in January 2015. As a part of the sale I had to purchase their silver warranty. The salesman told me that it would be good to have anyways because anything that might need maintenance within 20,000 miles would be replaces for only $100 per visit. Examples he gave me of what would be covered were the head gasket and the timing belt. I purchased the car and within the first month it started leaking oil from my ball bearings.I took it in and my warranty covered the replacement of the bearings and The wiring harness which had been destroyed by the leaking. A few weeks later my check engine came on again. I took it in and they said my catalytic converter needed to be replaced and that my warranty did not cover it. They said it would be well over $1,000 to replace it. I took it to another mechanic and he told me that they were milking me and that all cats are covered by the epa if they go out at less than 100,000 miles (I was at 97,000). So I had him replace it. The other mechanic then told me that my timing belt needed work. I told him that I would take it to my dealership (groove) because it was under warranty. When I took it to them they said my warranty wouldn't cover it. Considering as that was an example of what he said my warranty would cover I was pretty pissed. I have been back for numerous problems since then (bubble in my tire, spark plugs and cables replacement, new battery,) and the warranty has never covered any of these things. I brought in for an oil change and to find out why my check engine light had come on (AGAIN) and they charged me $280 for an oil change and to change my alternator belt (despite the fact that they only estimated $100). I got them to drop $140 but it was still over my estimate and by far the most I had ever payed for such simple tasks. In less than 6 months of owning this car I have put several thousands of dollars into it and it just seems to break every other week. Long story short, I'm pretty sure they sold me a faulty car, lied to me about my warranty and have overcharged me for services. I will not buy another car from them and highly discourage anyone else who is planning on it. More

Subaru Legacy I traded it my used car for a Subaru Legacy yesterday. Joanna helped me out. She was very friendly, attentive, and informative. She catered to every d I traded it my used car for a Subaru Legacy yesterday. Joanna helped me out. She was very friendly, attentive, and informative. She catered to every detail I was looking for in my new car and made sure I got the best trade in value for my car. I would highly recommend groove Subaru to anyone looking into purchasing a new car. More

Great car buying experience We just leased a Crosstrek from Groove and our salesperson Mike Hall is the best salesperson I have worked with in years. He made us feel welcome and We just leased a Crosstrek from Groove and our salesperson Mike Hall is the best salesperson I have worked with in years. He made us feel welcome and wanted us to make sure we like the car and found the car we wanted, not the one he happened to want put over the curb. Mike is not high pressure at all, rather he is very conscientious. He understood the deal I was asking for was not outrageous and we worked together to get the best possible deal. If you want an enjoyable car buying experience vs the traditional painful one, go see Michael Hall at Groove. More

Very fast and friendly service Im very happy with groove Subaru. Very special thanks to Dan cassin. Steve. Ryan. Jill. And Johnny. Very smooth and fun experience. Thx to Harrison as Im very happy with groove Subaru. Very special thanks to Dan cassin. Steve. Ryan. Jill. And Johnny. Very smooth and fun experience. Thx to Harrison as well. Very dedicated and loyal employees. Thx again Dan for your patience and kindness. Go groove subaru More

Great service I came into the dealership just to look and ended up buying a new wrx, it was a great pleasure to work with joanna galvan ,the car buying expirence ha I came into the dealership just to look and ended up buying a new wrx, it was a great pleasure to work with joanna galvan ,the car buying expirence has never been easy since I can remember but, she listened to exactly what I wanted and got me a really good deal I couldn't pass up I now have a different prospective on the buying expirence she was real friendly and made it fun! I will be referring people I know to joanna and groove thanks again! More

Groove Subaru/Jeff Adsit...the Wow factor! Recently drove home with the Subaru Legacy Sedan!!!! Could not be happier!! The purchasing experience was the best I have ever had...the right vehicl Recently drove home with the Subaru Legacy Sedan!!!! Could not be happier!! The purchasing experience was the best I have ever had...the right vehicle, the right terms, the right price!!!! The employees were patient, knowledgeable, friendly and informative. My salesperson, Jeff Adsit, did not try to "push" me into anything...however he helped me find the perfect fit for my needs and the vehicle of my choice. Whether you are looking for a new or used vehicle, Groove Subaru in Englewood, CO, and Salesman Jeff Adsit can make it happen for you. Reluctantly, I went into the dealership-dreading the usual pitch and ditch...only to find a friendly, knowledgeable staff that walked me through the process from start to finish. I was not sure what vehicle I wanted (they had a great inventory) but, Jeff asked the right questions and helped me to get exactly what I needed at a price that I could afford. Through the process Jeff clearly laid out my options, kept me informed and never made me feel pressured or "suckered". I could not have asked for a better experience. I am extremely happy with my new Subaru and will recommend this dealership and Jeff Adsit to everyone-including my family and friends. Thank you for making this such a pleasant experience...you've got a "customer for life!" More

Great to work with - good deal Just recently purchased a new Forrester from Groove. They are easy to work with, not pushy, upfront on pricing and were able to work with me to beat Just recently purchased a new Forrester from Groove. They are easy to work with, not pushy, upfront on pricing and were able to work with me to beat other offers. On top of that they are affiliated with USAA, if you are a member, which helped a lot with the final price. Dan was easy to work with and always helped with any questions I had both before and after the purchase. We were able to do most of the work over the phone and via email. I would definitely recommend Groove as they have a large inventory and the ability to work with you. More