I went to the dealership for service on my Envlave in JAN13 when the check Engine light came on. After the first week of waiting for a response on what the problem was they informed me that I needed transmission and engine work done. I was told that to rebuild the transmission it would be 7 hours of labor. I was also told that the engine work that I needed would require 6 hours of labor. My extended warrenty company would not pay for more than $3000 of the $6000 of work for this claim to include the rental car they were suppose to cover. I informed the Service department of this and requested a Loaner Vehicle but was told that none were available. After five weekes of calling and getting excuses of we got the wrong part or I cant get the computer system to work they allowed me to use of of their Loaner Enclaves. When I recieved the call that my Enclave was ready I went to pick it up that evening. After all the paper work was dont and I gave them the 3000 out of my pocket my son and I start to drive out of the lot when I noticed that there was a large Crack in the windshield. I Backed the car up to the service department and pointed the crack to the maneger there and he told me that it wa my fault but he would speak to the management department and someone would call me the next day. That day came and went on on the following day I called to speak with the Service Manager but wa informed that he was out on Vacation and no one could help me but him so I waited till he returned the next week. I still did not hear anything so I call GM who informed me that I would have to deal with the dealer to fix the issues with the car. ( They were able to turn the check engine light off but the problems with the car are worse) When I took the car back into the Service department I was told that I would have to wait till the next week and I needed to make a appointment for my car which I did. I took the car to them at said appointment time and about noon I recieved a call informing me that the issue with the car was the battery which they would be happy to replace for me if I paid $206. I told them that I would be happy to come and get my car take it to Wal Mart and install the battery myself. When I got to the dealership after work that evening I spoke with the service manager who informed me that it was the Battery that was the problem and as far as the window I would have to take care of that on my own. Even if it was caused by them It is the customer responsibility to take care of it. He informed me that if they got in a accident wile test driving a car after repairs it is the customer who will have to take care of repairs either out of pocket or with their insurance company. I will never use this company again nor will i ever purchase another GM product as I do not agree with their treatment of the customer.

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I came in to have my vehicle serviced after receiving a promotional offer for a
10.00 rebate, with a 39.95 lube, oil & filter change/4 tire rotation/27 multi
point inspection. But allow me to back this story up. When I initially called in
to 'schedule' an appt, I spoke with a gentleman named Dan? I think. I explained
the coupon I had & wanted to schedule an appt for service. I was told that a
new computer system was being installed and although he did not have access to a
PC at that time, he gave me an appt date/time and said it would be entered later
once the system was available. Needless to say, no appt could be found for me
when I arrived on my scheduled date/time. I handed the service mgr my promotional
coupon and went to the waiting area. I had been the 2nd customer to arrive that
morning, but customers whom arrived after me seemed to have their vehicle
serviced before mine.

I paid for the service rendered and was given a form to take with me & fill out
in order to take advantage of the 10.00 rebate. I called today to check on the
status of the rebate. I was told the rebate processing had been on hold pending
receipt of add'l information. I was then told a call had been placed to Gunn GMC
Service Dept several weeks ago and had yet to be returned. According to the rep
at the rebate center, they needed to know if the tire rotation had been
performed because based on the receipt I mailed in, it appears it had not. I
then called Gunn Service Ctr today and spoke with Dave. He informed me the
records show no tire rotation was done, thus disqualifying me for the 10.00
rebate. PLEASE TELL ME WHY NOT!!!! If I had you a promotion coupon, why then
would all of the required services to qualify for that offer not be performed?
This is totally ludacris and unacceptable. I most definitely could have (and
will from this date forward) taken my business elsewhere and had a standard oil
change done for less money. I can only suggest Gunn GMC inform customers that
although they are presenting Gunn GMC with a promotional offer, all services
contingent on that offer are NOT going to be performed.

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I took my new car to gunn to fix two problems and for one recall. the recall was done, and the rattle appears to be fixed. the steering wheel is off center( when going straight down the road, the wheel is slightly toward the left turn side, and this was verified by the service writer on a test drive. The cechanic drove it and said to me and the service writer that " I acan't find anything wrong with the steering". At that time the service writer and myself both showed him the problem.Then he drove the car again and put it on the rack and said that there are no specifications for the veranmo, because it is too new. The service writer advised me that the manager would contact GM to find out about the specifications and get back to me. I'm veryi dissappointed that the dealer had excuses instead of solutions for my problem. If the service techs had as much enthusiasm as that of the sales dept. they would be a lot busier. So I still have my problem, and no solution for it. Then to top it off the dealership did not recorc the milage that they put on my car, on the invoice, only the milage that was on the vehicle when I brought it in there, for both in and out. I checked it when I got into the vehicle and they had put eight miles on it trying to find a reason to not fix my vehicle. The service writer was very apologetic, but caught in the middle, trying to sitck up for the company and at the same time look out for the best interest of the customer.

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Eric is great.we looked at seven cars. No pressure. Finally picked one and it was so simple and easy. No hassle. No struggles. Simple one price deal.

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Great experience with Gunn. This was a different car buying experience than what I was used to as we handled almost everything via emails. The only time we went to the dealer location was to test drive and sign the final paperwork. I enjoyed handling the deal remotely since we did not have to take time to make phone calls or go into the dealership often. We found that the price was really competitive as well. The staff was very friendly and I would recommend Gunn to anyone who wants a stress free buying experience.

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Drove from Austin based on verbal deal to find out it changed once I got there. Salesman yelled at me, talked over me. It was awful experience.

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I have purchased serveral vehicles from this dealership and have
always been treated very well. I would recommend Gunn GMC/Buick
to anyone. Their service department is excellent as well.

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Vehicle: 210 Acadia FWD SLE, 3.6L V6
VIN: 1GKL
DATE PURCHASED: 04/07/2010
PURCHASED AT: GUNN BUICK-GMC, 12526 IH 35 NORTH, SAN ANTONIO, TX 78233.
CONTACT INFO:

CONCERNS:
1. KEYLESS REMOTE DOES NOT WORK
2. DOORS CANNOT BE LOCKED OR UNLOCKED WITH KEYLESS REMOTE. THE PROBLEM IS THAT IT WORKS SOMETIMES AND MOST OF THE TIME IT DOES NOT WORK. I WOULD SAY 90 PERCENT OF THE TIME THERE IS A PROBLEM TO OPEN ANY DOOR. THE ONLY DOOR THAT WORKS WELL IS THE DRIVERS SIDE.
3. ON 11 JANUARY 2011 I REPORTED THE ABOVE PROBLEM TO THE DEALER. THE DEALER FOUND SEVERAL ELECTRICAL PROBLEMS AND TEMPORARILY CORRECTED IT. HOWEVER, THE PCOBLEM IS STILL PERSIST AFTER SIX MONTHS
4. 29 August 2011 (7AM). TURNED IN THE VEHICLE BECAUSE THE DOORS WERE INOPEARABLE. EXPLAINED THE PROBLEM TO THE DEALER REP. NO CALLS OF ANYKIND TO LET ME KNOW THE STATUS OF THE VEHICLE. AT 5:40PM I CAME TO THE DEALER TO FIND OUT THAT NOTHING WAS DONE TO THE VEHICLE. I SHOWED THE PROBLEM TO THE DEALER REP WHO STATED THAT I HAD TO LEAVE THE VEHICLE ONE EXTRA DAY.


LER

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My individual experiences with each of the employees at this dealership was wonderful. Each went out of his way to make our experience a good one. Joe Roman was especially helpful, even when other depts. dropped the ball, he did what was necessary to make things happen. The biggest problem I encountered was the line of communication between the employees. The service manager, parts manager, salesmen,& sales manager, didn't seem to know what each had said, or had going on. Example: it took a week for me to get state required mudflaps and temporary plates on my dually, after It had been through make-ready, and sat at the dealership for 4 days having accessories installed.
That being said, These guys are all great, and i'd probably shop here again. The best buying experience i've had since my '94 Saturn.

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alex munoz was very helpful and made our experience at gunn gmc buick a very pleasant one. he displayed professionalism great customer service and work ethic in order to earn our business. I would definitely recommend him to anyone. Salesmanship at its best with Alex Munoz. The whole staff was great to. Shop at Gunn GMC Buick. I recommend it.

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