My Review Of Gunn Buick GMC:
I came in to have my vehicle serviced after receiving a promotional offer for a
10.00 rebate, with a 39.95 lube, oil & filter change/4 tire rotation/27 multi
point inspection. But allow me to back this story up. When I initially called in
to 'schedule' an appt, I spoke with a gentleman named Dan? I think. I explained
the coupon I had & wanted to schedule an appt for service. I was told that a
new computer system was being installed and although he did not have access to a
PC at that time, he gave me an appt date/time and said it would be entered later
once the system was available. Needless to say, no appt could be found for me
when I arrived on my scheduled date/time. I handed the service mgr my promotional
coupon and went to the waiting area. I had been the 2nd customer to arrive that
morning, but customers whom arrived after me seemed to have their vehicle
serviced before mine.
I paid for the service rendered and was given a form to take with me & fill out
in order to take advantage of the 10.00 rebate. I called today to check on the
status of the rebate. I was told the rebate processing had been on hold pending
receipt of add'l information. I was then told a call had been placed to Gunn GMC
Service Dept several weeks ago and had yet to be returned. According to the rep
at the rebate center, they needed to know if the tire rotation had been
performed because based on the receipt I mailed in, it appears it had not. I
then called Gunn Service Ctr today and spoke with Dave. He informed me the
records show no tire rotation was done, thus disqualifying me for the 10.00
rebate. PLEASE TELL ME WHY NOT!!!! If I had you a promotion coupon, why then
would all of the required services to qualify for that offer not be performed?
This is totally ludacris and unacceptable. I most definitely could have (and
will from this date forward) taken my business elsewhere and had a standard oil
change done for less money. I can only suggest Gunn GMC inform customers that
although they are presenting Gunn GMC with a promotional offer, all services
contingent on that offer are NOT going to be performed.
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