Gunn Nissan - Service Center

Service issues rectified by excellent customer service **Update** 4/2015 - I was contacted directly by the GM at Gunn Nissan. He opened an investigation into my below referenced issue and explained Gunn ha **Update** 4/2015 - I was contacted directly by the GM at Gunn Nissan. He opened an investigation into my below referenced issue and explained Gunn has a zero tolerance policy when it comes to these sorts of problems. I returned the vehicle to him so they could review my concerns. Both he and the service manager inspected the vehicle and invited me out to the maintenance area (probably the cleanest shop I have ever seen) to look at the issues. Long story short was the vehicle had developed a very small leak in the areas initially mentioned, but it was not a leak that needed to be addressed immediately (as was indicated to me initially). I appreciate that they went over and above to provide excellent customer service and will definitely use them again in the future. ** Original Review** - 1/2015 I have purchased two vehicles from Gunn. I have enjoyed the buying experience and have no complaints in regards to the sales force. Since purchasing the first of our two vehicles from Gunn eight years ago I have had almost all service done through Gunn, including the majority of the oil changes. However, I recently had our 2007 Nissan Maxima in to fix an oil leak. I had been previously told by a mechanic from a local Oil Change place that the leak appears to be coming from an oil line near the oil filter, not a big issue at all. I dropped the vehicle off at Gunn, relayed the information about the oil line leak to the service manager and went on my way. I received a call 4 hours later identifying three leaks, one of which was the rear main seal. Total cost would be nearly $2,000 to fix them. To quote the service manager "the rear main seal was belching oil". This comment made me suspicious as I had noticed the leak for about a month (identified by a drip on the garage floor). For that entire month I checked the oil two to three times weekly and the engine never showed low oil on the dipstick. So the vehicle was definitely not "belching oil". I refused to have the work done and picked up the car. I took the car into an independent mechanic that came very highly recommended by several friends. I provided no back story on the vehicle, simply told him it was leaking oil. He identified the oil line near the oil filter, and indicated it was a very common problem for these vehicles (I would think the Nissan Dealership would know that as well). The total cost to fix the leak was $160 and took about 1.5 hours. The vehicle is now leak free, with no more drips on the garage floor. Honesty and integrity are important to me when choosing a mechanic and for the past 8 years that is what I thought I was getting at Gunn. Boy was I wrong. I am disappointed by this recent service experience and I doubt I will ever return to purchase a vehicle again. More

ok, Gunn has my car again. heading to school on the bus shortly. they actually called me at 5:57 yesterday to tell me they found no problem whatsoever. The last time I became so agitated i just waited a r shortly. they actually called me at 5:57 yesterday to tell me they found no problem whatsoever. The last time I became so agitated i just waited a rather long while to come back and deal with these less than kind people. this was after they guy walked up to me and told me. that my keys did not work. he couldn't open the door. I told him it did. he disagreed. I walked outside with him, he was trying to open the wrong car. different color and different model as well as year. this isn't the first time Gunn Nissan does something like this. not by a longshot. ive been ignored and told "nothing is wrong we did the diagnostic" after the a/c compressor went out and leaked Freon and smelt horrible. FYI "we don't check that when we diagnose" so you can come back next week" funny. it was 100 degrees. they were clearly agitated with the rental they gave me. the service guy was less than helpful and left me rather annoyed with them FYI you have 12,000 miles to go back if say the a/c they just replaced wont stop grinding everytime you turn it on. after that its your problem. Never ever ever buying from Gunn again. Hopefully today will be better. i'll amend todays if it is but this was the first and second time I had this same issue. this is now the third time I have this issue. Just over a two year old car and its been rather annoying dealing with Gunn. I go to Firestone for everything else. just figured since the warranty covered this I should have it done. It doesn't feel worth it thus far. More

In Sept of 2012 I had contacted Thomas Stephens who was in the internet department. We emailed at the beginning and then finally met him in person at the dealership. During our communications he was a nice in the internet department. We emailed at the beginning and then finally met him in person at the dealership. During our communications he was a nice guy through the emails and an even nicer guy in person. We recently serviced our vehicle at Gunn Nissan this past weekend and we weren't able to get to the service department before they closed. So, when we got there the people at the front said they were not able to help us. I left in disappointment knowing that Monday morning would be hectic picking up my wife's car and then heading to work. I called back to the dealership on Sat and asked to speak to a manager, Thomas answered. He remembered who I was and went back to look for our keys. He asked for a description of the keys and he found them. Thanks to him, our Monday morning was saved and so was our Sat.. Thomas will be leaving that dealership and moving onto another department in the Gunn Group. He will be missed. Thank you Thomas for all your help throughout our dealings with Gunn Nissan. Matt More

I took my titan in for service after seeing a two different leaks and a rattling noise over bumps. These problems were seen from underneath while the truck was on a lift. Took the truck in the first different leaks and a rattling noise over bumps. These problems were seen from underneath while the truck was on a lift. Took the truck in the first time for my concerns. Was told parts had to be ordered so I was to be called when parts arrived. No call after two weeks so I called to check on parts which had arrived. An appointment was made to have all the concerns addressed. Dropped off truck leaks were fixed but not the rattle. Took the truck back and the gave me a solution which didnt sound right. Spoke with service manager Adrian and went for a test drive. He comfirmed my suspicion about 5he false answer on the origins of the rattle. So I made an appointment for another day to drop the truck off. Dropped it off a couple of days later and was placed in a rental. They had the truck six days just to say it needs brakes. I picked it up from gunn and went home. I looked under my truck and to my suprise I have a nissan oil filter on it. I DO NOT USE NISSAN OIL FILTER.I strictly use mobil 1 and Mobil 1 extended performace oil. I addressed the issue and was told my business was not welcome at that dealer anymore. I have had so mich trouble with them. The first solution to the rattle was bushing needing grease, second solution was bushing needing to be replaced, third was a sub frame needing adjustment, fourth was a manifold causing the rattle and the last solution is worn out brake pads in the front. Thats not even the begining. I had a 35,000 mile service done and was charged cabin air filters, which were never installed. I WILL NEVER DO BUSINESS AT GUNN NISSAN EVER AGAIN. NO CUSTOMER SERVICE WHAT SO EVER. More

I called the dealership to find out if my truck was still under warranty. The service writer Jim, was not very helpful. He said he would need my full VIN number. I told him I had it, he then rudely told m under warranty. The service writer Jim, was not very helpful. He said he would need my full VIN number. I told him I had it, he then rudely told me he was just getting back from lunch and was not sure if the computer was booted up. When I showed up for my appointment, all the service writers sat in their offices. I waited for several minutes right in front of them. I had to go knock and then wait for them to fisnish what they were doing. The told me that they were too busy to work on my truck and to make another appointment. They still were not going to order the parts. So I was supposed to make another appointment, wait 2 days for parts and 3 days for repairs. I went to another Nissan dealer in town, they were very friendly and had the repairs done in 6 hours, plus they fixed a recall that was not done. GUNN treated me like and inconvienence and not like a customer. GUNN is right across the road from me but I will drive across town to the other dealer. More

Initially I had to call the dealership 5 times before someone could tell me if the part came in that was ordered for my car. Jerry never called to inform that the part was in. They promised me a rental w someone could tell me if the part came in that was ordered for my car. Jerry never called to inform that the part was in. They promised me a rental while my car was being worked on and then told me I would have to wait til the following day to get the rental. Soooo how am I supposed to get home????? No one tried to rectify anything and they were very nonchalant(sp?) I would not recommend anyone have their car service there or buy a car from them. Dealing with a dealership that doesn't appreciate you as a customer is a nail in the casket for me. I will never go to Gunn Dealership again. More