Hagerstown Honda - Service Center

I have bought 3 cars here. I always feel like my salespeople are honest and genuinely want to understand and accommodate my needs. The service team is friendly and knowledgea I always feel like my salespeople are honest and genuinely want to understand and accommodate my needs. The service team is friendly and knowledgeable. They do a great job and the wait is minimal compared to other dealerships. There are refreshments and a clean, enjoyable waiting area. You can even plug in your computer and use their wifi if you need to work while you wait. The rest rooms are always clean. More

Good experience . Wait time was minimal but feel like there is always up-selling going on. Wait time was minimal but feel like there is always up-selling going on. More

The service department is wonderful. They are friendly, knowledgeable, and I can trust what they say. They are friendly, knowledgeable, and I can trust what they say. More

They try to charge me $2256. 76 dólars. And they do only visual diagnostics. I told him that if I pay again they assure me that with that the leaking oil would be stop and he tol 76 dólars. And they do only visual diagnostics. I told him that if I pay again they assure me that with that the leaking oil would be stop and he told me that he didn't know. They do bad diagnostics! I brought the car here in February to get it fixed because it was leaking oil. Apparently, they did a "professional" diagnosis, but it wasn't the continuous leaking oil. I brought it back because it's leaking oil in that area again. And they simply told me that the price is like that. I should clean the oil and see if it's fixed and if not, it's another fault. But that's supposedly why they do the exact diagnosis, so I don't have to spend money again. More

This is for the Service Dept: I cannot express my thanks and appreciation high enough for your Service dept !!! We were on our way, driving to Florida from New Hampshire in our Honda Ridgeline when we sudd and appreciation high enough for your Service dept !!! We were on our way, driving to Florida from New Hampshire in our Honda Ridgeline when we suddenly got a check engine indicated, and we lost more than 50% of engine power. To make a long story short, we were able to get off the highway and get it towed to Hagerstown Honda. With Jarrod’s help, it was fixed promptly the next day ! We are now in Florida with a fine running Ridgeline ! Hagerstown Honda’s Service Dept. was an absolute blessing !!! We can’t say Thank You enough !!! More

We just picked up our 3rd Honda from Hagerstown Honda. We recently tried another Honda dealership but they felt pushy & not honest. We've never experienced this at Hagerstown Honda. Paul was amazing! Not We recently tried another Honda dealership but they felt pushy & not honest. We've never experienced this at Hagerstown Honda. Paul was amazing! Not pushy! We always felt like Paul was being 100% honest with us. We didn't feel like we had to "dicker" to get a good deal. We had a better offer on our trade than the other dealership. Hagerstown Honda worked with us to get the payment we wanted. If we ever get another new car we will not waste our time going anyplace else! If you're looking for a new car go to Hagerstown Honda and ask for Paul Shockey. He will do you right! More