Bill Crouse

I have owned Honda's for 15 years. Recently, our CRV Dashboard flashed " Low Tire Pressure". I stopped at Hagerstown Honda on my way home on a Saturday afternoon. Jared Trumble found l Recently, our CRV Dashboard flashed " Low Tire Pressure". I stopped at Hagerstown Honda on my way home on a Saturday afternoon. Jared Trumble found low pressure on a rear tire and I said I would make a service appointment on Monday because they would probably shut down soon. Instead, he sent the car to the Tech Kevin Watkins who removed a nail and repaired the tire. What a relief for me. For our most recent Automobile Multi-Point Inspection, Bill Crouse, Service Advisor, explained each of the services other than an oil change, that would be done. They were Brake Fluid Exchange and Tire Rotation. He is pleasant and professional. I enjoy calling and seeing him. He makes a prompt appointment when I call. For over 15 years, I have always been received pleasantly by all the sales and service personnel that I have met at this Honda dealership. I will recommend Hagerstown Honda to anyone. More

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Bill uses foul language. Not appropriate for a service advisor dealing with the public. Please clean up your demeanor. Not appropriate for a service advisor dealing with the public. Please clean up your demeanor. More

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Hagerstown Honda’s been my dealer for sales, service & parts for 27 years. NEVER had a bad experience. Everyone is friendly & professional & prices are more than fair. Bill Crouse is my service advisor & parts for 27 years. NEVER had a bad experience. Everyone is friendly & professional & prices are more than fair. Bill Crouse is my service advisor & he’s GREAT! My wife & I have had Hondas forever - they don’t break down much, but when they do - AND for regular service - Hagerstown Honda is my choice. More

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They are always so helpful and knowledgeable.Our sales They are always so helpful and knowledgeable. Our sales person Paul Shockey explained the workings of our new vehicle in great detail and with great They are always so helpful and knowledgeable. Our sales person Paul Shockey explained the workings of our new vehicle in great detail and with great patience. More

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John was very knowledgeable, friendly, and took the time to explain everything we wanted to know in detail. We received excellent customer service through the online sales department as well and highly reco to explain everything we wanted to know in detail. We received excellent customer service through the online sales department as well and highly recommend Hagerstown Honda. More

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We just bought our fifth Honda over the years from Hagerstown Honda. From start to finish, the buying process was great, and the entire staff excellent. We worked with Rodney, Brett and Chad on our Hagerstown Honda. From start to finish, the buying process was great, and the entire staff excellent. We worked with Rodney, Brett and Chad on our purchase and each was excellent. Communicative, honest, no pressure, informative, respectful and very helpful...and down-to-earth good folks. In fact, all of the staff were amazing...opening doors, pleasant attitudes and very respectful. I want to give a shout out to Bob and Bill and the entire service team who has done a wonderful job maintaining our vehicles for the past 16 years. We simply feel valued and members of a family at Hagerstown Honda. That is the highest recommendation we could give and we mean it. We HIGHLY recommend this HONDA dealership and look forward to many more great years of sales and service. More

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Service This dealership especially service department has always been customer friendly and willing to go the extra mile, I have been a customer for over twen This dealership especially service department has always been customer friendly and willing to go the extra mile, I have been a customer for over twenty five years as a result. More

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Return Customer Jim McClure As always it is a pleasure to work with such an amazing group of individuals and Kyle is a super sales person to work with. He is always there to answ As always it is a pleasure to work with such an amazing group of individuals and Kyle is a super sales person to work with. He is always there to answer questions and as usual has made our return visit easy and without a lot of back and forth on pricing. As a return customer Kyle remembers and always knows just what we are looking for in our vehicles and never disappoints us. We would highly recommend Kyle to anyone interested in purchasing a vehicle. More

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Amazing sales and service!! We bought our 3rd Honda this afternoon at Hagerstown Honda. We have bought from Angelo Marino twice now and he’s amazing! He was promoted to Sales M We bought our 3rd Honda this afternoon at Hagerstown Honda. We have bought from Angelo Marino twice now and he’s amazing! He was promoted to Sales Manager and it is because of his commitment to his customers before during and after the sale. Today, he had Jeremy Rupert help us with the sale. He was also very good, patient and thorough. I can’t imagine buying anywhere else. Once your car is purchased you will not find better service!! I’ve known Bill Crouse for 15 years and you cannot find a more honest service rep. 5 stars to Hagerstown Honda! More

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Great experience! Purchasing my 2017 Accord from Hagerstown Honda with the assistance of John Williams was a phenomenal experience. I highly recommend John as an experi Purchasing my 2017 Accord from Hagerstown Honda with the assistance of John Williams was a phenomenal experience. I highly recommend John as an experienced and knowledgeable sales consultant. He is also a fun person to work with. More

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