Haley Toyota of Roanoke

Rude Salesman Bought a used car from them and being led to believe it was the only used car in our price range available we were financed for it only later to find Bought a used car from them and being led to believe it was the only used car in our price range available we were financed for it only later to find out they had 20 others we could of cost from. Check engine light came on after a day along with 5 other things wrong with the car we noticed. Being serviced now but when I went to see about service the salesman Jeff Bannon told me it looks like I could stand to lose some weight by just walking in front of other salesman and customers that got a few gasps...Very unprofessional...will not buy another from here... More

Service department I took my Sienna van in their for a ticking sound and they said it was a clip on the exhaust so they said $50 to fix so I said go ahead when I went to I took my Sienna van in their for a ticking sound and they said it was a clip on the exhaust so they said $50 to fix so I said go ahead when I went to pick it up the bill was $100 but I told management about it and they give a $50 credit but sound was still their so they keep it another 3 days said oh the sound is the fiberglass behind the exhaust cover so we removed it still not fixed. 2 days later said it's your temp control motors going bad need replaced $1400 so I said go ahead still didn't fix it. Finally 2 weeks later they told me to come and pick it up we don't know what is making the sound they are calling it reg engine noise. Never buy anything from thme again. I knew to go to shelor. More

Tried to Rip me off! Been servicing my Camry 2012 from past year and a half at Haley Toyota, Roanoke. Honestly the service has been going downhill. March 18th 2015 was the Been servicing my Camry 2012 from past year and a half at Haley Toyota, Roanoke. Honestly the service has been going downhill. March 18th 2015 was the worst ever - 55k Maintenance check!!! I received a call from Service Advisor Dixie Hamm saying my battery is so bad that it needs replacement, Replace Air Filter and get a Fuel injector (God knows what she meant but would cost me 100$ and would increase my Gas mileage). I was calm about it and told her to just replace the Air filter and took my car to Sams Club later in the afternoon. The battery test results came out perfect/exceeded expectations. I was in awe that they wanted to rip me off on the pretext of unnecessary items. I am really scared to go back as i have lost my trust in them. Have saved the copies of the service test results and would post them online. This is unacceptable from a Toyota dealer. More

Worst customer service EVER! Bought a brand new Camry from them on 2013 of not knowing how their after sale service, plus they are the ONLY Toyota dealer in town. Every time I had Bought a brand new Camry from them on 2013 of not knowing how their after sale service, plus they are the ONLY Toyota dealer in town. Every time I had my regular maint. scheduled and showed up there early in the morning when they open(I works 7 days a week). The girl at the service dept. are very impatient very time when ask her something which I don't mind that too much, cuz as long as they service my vehicle right. Heck, do I care of how they react towards me. Until last time I had my car taken to them for a regular maint., which I told the girl over phone that there seen to be something wrong with my Camry's front tires(not sure which one), but it's making squeaky noise when making turns....... For a new car(the car only 9k mileages on it). Guess what she told me? I don't see a notes here on the system stating you have such issue on your vehicle for this appointment. And asked me in a very impatient tone if I want to make another appointment for this issue? I was like are you KIDDING me? I came here early in the morning for you to telling me this, so I have to come back some other time AGAIN? Plus they don't reply to you complain either, that's what make them the worst customer service ever. Cuz they don't care More

We were travelling from Ny to NC in early April 2013 when we hit a freak snowstorm outside of Roanoke. We smashed our Highlander and couldn t drive it. It was late on a Friday night. We called Haley and they we hit a freak snowstorm outside of Roanoke. We smashed our Highlander and couldn t drive it. It was late on a Friday night. We called Haley and they told us where to have AAA bring the vehicle to their shop. Over the next few days they worked with us and our insurance company to get a settlement. We inquired if they would buy the car after it was fixed or buy it as is- They were indifferent so we sold them the car . They were able to work out everything with us over the phone and do the paperwork by mail and fed-ex as we had gone home. We had tried to buy a new hybrid from them as they were so wonderful, but they couldn t find a car with the specs we needed. I would like to single out Stanley for how well he treated us. We were so please with how we were treated. Very impressive. More

i purchase a truck... i was told by salesman that it was a 1999..when i got home i discovered it was a 1994.. i looked up the suggested retail value 2,800,00 they sold me the truck for 6,800.00.i called the a 1999..when i got home i discovered it was a 1994.. i looked up the suggested retail value 2,800,00 they sold me the truck for 6,800.00.i called them they would not do any thing...be careful know the blue book value first.. you can get this from computor..be careful they will stuck it to you..when you go to a large dealer you depend on thier hontesty..you can expect this from small place selling used cars..i trust no dealership now More

Since 2001, when I purchased my first Toyota Highlander from Haley, I've had nothing but good things to say. After being rearended and having my Highlander totaled a year after the purchase, I went back to from Haley, I've had nothing but good things to say. After being rearended and having my Highlander totaled a year after the purchase, I went back to Haley in search of another Highlander. Randy Austin found a brand new one. From the day I drove it off the lot until 214,000-plus miles later, I still find myself coming back to Haley for service. Pete, John, Patty, Lamonte and the rest of the service crew are nothing but nice, courteous, friendly and outgoing. I take a lot of grief from friends and family for having my car serviced at a dealership where they say typically the prices are higher, but I know that I can depend on them for keeping my Toyota in tip-top shape. Now I'm faced with the reality that my sweet little car won't last forever and wondering what I get next. Whatever I get, I want Haley to sell it to me and to keep my next favorite car serviced! More

I CALLED FOR APPT. TO HAVE 10000 MILE WARRANTY WORK DONE. WAS TOLD THEY DO NOT DO THIS. THINK THERE WAS A PROBLEM WITH WAY I PHRASED IT. SECONDLY.....WAS ASKED IF I WANTED TIRES ROTATED, I REPLIED I WANTED W WAS TOLD THEY DO NOT DO THIS. THINK THERE WAS A PROBLEM WITH WAY I PHRASED IT. SECONDLY.....WAS ASKED IF I WANTED TIRES ROTATED, I REPLIED I WANTED WHATEVER WAS REQUIRED AT 10,000 MILES. SHE RESPONDED SOME DO WANT THIS, SOME DO NOT. I DID NOT WANT TO PAY FOR SERVICE NOT NEEDED, DO NOT THINK HER RESPONSE WAS SUFFICIENT. THIRDLY.......I ASKED WHAT WAS PRICE FOR 5TH WHEEL SO MY SPARE COULD BE ROTATED IN WITH OTHER TIRES. WAS TOLD SOMEONE ELSE WOULD NEED TO PROVIDE ME WITH THAT INFO. WHEN I WAS READY TO LEAVE A MAN GAVE ME AN ASTRONOMICAL PRICE (THREE TIMES WHAT I WOULD PAY ELSEWHERE), THEN A LADY GAVE ME A BIT SMALLER PRICE. I AM STILL CONFUSED ABOUT THAT. AND, DID I HAVE OTHER ALTERNATIVES TO USING THIS TIRE? FOURTH......I HAVE COUPONS FROM MODERN TOYOTA FOR FREE SERVICE AND HALEY WILL NOT TAKE THEM....WONDER WHY I DID NOT GO THERE TO BUY MY CAR? More

Experience at this dealership was awesome! Chris was very professional and courteous. My husband wasn't with me so I came into the dealership with my guard up (you ladies know what I mean!). Chris mad very professional and courteous. My husband wasn't with me so I came into the dealership with my guard up (you ladies know what I mean!). Chris made me feel comfortable immediately. I have never had an experience like this and will definitely be back for my next car as well as telling all my friends! More

We drove from Fredericksburg to Richmond for the price to get a great price on a used Jeep Compass. When we arrived we found the entire staff was very friendly, courteous & professional. There was no high get a great price on a used Jeep Compass. When we arrived we found the entire staff was very friendly, courteous & professional. There was no high pressure to buy. The entire sale was completed quickly & we were on our way home & very satisfied with our experience. More