Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Hall Acura Virginia Beach - Service Center
Virginia Beach, VA
157 Reviews
157 Reviews of Hall Acura Virginia Beach - Service Center
Sort by
April 15, 2015
One of the best in the beach! I bought my car from here in April of 2014. As a first time buyer & someone who worked for the Hall company I was skeptical but this dealership has be I bought my car from here in April of 2014. As a first time buyer & someone who worked for the Hall company I was skeptical but this dealership has been the biggest help! Today I brought my car in for routine maintenance and as I left I realized my car had a screw in the tire that wasn't there before. If I would have known it would have been replaced! Well, I left my service advisor Ed know what my new problem was and he spoke with his manager and they fixed it at no cost! It's very rare you find a dealership that is 100 percent honest and isn't just for the money! I highly recommend Hall Acura to anyone! Not all Hall's are this way but Acura definitely goes above and beyond! More
by aerialj
Employees Worked With
ed Balingit
Helpful December 21, 2014
Great service Love the service department at Hall Acura Virginia Beach. I can always count on them to fix my car fast an accurate. Dan Bruner the service manager i Love the service department at Hall Acura Virginia Beach. I can always count on them to fix my car fast an accurate. Dan Bruner the service manager is a great asset to Hall. I have been going to Hall Acura for over 10 years and I never worry about being ripped off by Dan or his team. Thanks guys Jodi More
by 120jo
Employees Worked With
Dan Bruner
December 19, 2014
#1 Service Center I've been a customer of Hall Acura Service since 1994 and they deserve a #1 rating in my book. From the first time I met Dan Bruner he has always gon I've been a customer of Hall Acura Service since 1994 and they deserve a #1 rating in my book. From the first time I met Dan Bruner he has always gone above and beyond to get the job done. Dan is readily available to lend a hand and to provide his expertise knowledge to answer any questions. Dan has put together and runs a top notch service team. It's a service department I feel comfortable with and I know I'm getting the best care. One quality I truly admire about Dan is his integrity. I know when he gives his word - it's golden. I can rest assured to know my car is in good hands at Hall Acura. You can't put a price on peace of mind when you take your car in for a service issue and Dan makes sure that's done. I think this is the best time of year to thank Dan and his team for all of their hard work and efforts to provide the best quality service. Hall Acura Service has my respect and continued business. More
by callie
Employees Worked With
Dan Bruner
December 18, 2014
Repeat Customer I used to own an Acura and during that time came to love the staff and the service experience overall. Now, owning a Lexus and a GMC (not that I don' I used to own an Acura and during that time came to love the staff and the service experience overall. Now, owning a Lexus and a GMC (not that I don't still love Acuras), I continue to have my maintenance provided by Hall Acura....regardless of the make and model of my vehicles. A big round of applause to Dan Bruner and his team of professionals who make customer service their top priority! More
by Barbie
Employees Worked With
Brian, Dan Bruner
December 18, 2014
Excellent Service Department!! I've been going to Hall Acura service department for many years. Dan Bruner is always so helpful and knowledgeable about everything automotive. My g I've been going to Hall Acura service department for many years. Dan Bruner is always so helpful and knowledgeable about everything automotive. My girls are driving now, and they take their cars to Hall Acura too! More
by BchGirl23456
Employees Worked With
Dan Bruner
December 18, 2014
Long time customer I first became a Hall customer in 1991 when Dan Bruner was a service writer at the Jeep location. The trust worthiness, honesty, professionalism, and I first became a Hall customer in 1991 when Dan Bruner was a service writer at the Jeep location. The trust worthiness, honesty, professionalism, and overall friendliness that Dan exemplified, kept me as a customer. Over the years and promotions, I have followed Mr. Bruner to Hall Acura on Holland Rd. and now to Hall Acura on Va. Beach Blvd. The team he has established, from service writers to mechanics to lot attendants, have been outstanding! Regardless of the vehicles I have owned, this team has and will always maintain them. If you are like many car owners, unsure of the quality and service you deserve, look no further. Thanks Dan Bruner and Brian Thompson! Customer for life More
by Todd
Employees Worked With
Brian Thompson , Dan Bruner
December 18, 2014
Excellent product Acura excellent service!!Love them!! I have been an Acura driver for 20 years plus. One of my friends recommended Hall Acura Virginia Beach when I relocated from Michigan to Virginia B I have been an Acura driver for 20 years plus. One of my friends recommended Hall Acura Virginia Beach when I relocated from Michigan to Virginia Beach.. Since that time I have gotten all of my car serviced needs filled by VB Acura Which prompted me to buy my next Acura from Virginia Beach Acura. TSX 2007. I love the product!! In a couple more years I'll be buying my third Acura from Virginia Beach Acura! First impressions knowledgeable staff. Service area and show room very clean and very professional. To Dan Brunner. you are the best I love you!!! I look forward to next time we meet. Best wishes and kindest regards!! StaceyW More
by Staceyw
Employees Worked With
Dan Bruner
October 01, 2014
Acura Service Department My wife and I were considering buying a 2003 Acura MDX. Having very little information on the vehicle, other than typical internet searches, I decided My wife and I were considering buying a 2003 Acura MDX. Having very little information on the vehicle, other than typical internet searches, I decided to call your service department and get a proffesional opinion. I spoke with Brian Thompson and he put me at ease to make the purchase. At this time I did not own an Acura and I was purchasing the MDX from another dealership. Knowing this, Brian still took the time to answer all my questions. That is service. Thank you. After the purchase, the vehicle had some issues. The main one being a strong pull to the right. I spoke with Brian and brought it in the next morning. That morning I dealt with Kayla. She to was extremely knowledgeable and very helpful. By that afternoon your service team diagnosed the issue and even helped work with the dealership where I purchased the vehicle. In the end the diagnosis of faulty tires was correct and our MDX drives like an Acura should. Hall Acura has a customer for life and I will recommend your service department to anyone in need. Thank you very much for making my life easier! Your service team is top notch! Brian and Kayla, I can't thank you enough for your honesty and proffesionalism. Sincerely, Patrick Koren More
by pkoren
Employees Worked With
Brian Thompson and Kayla in service
June 23, 2013
To Dan and Dave an honest review: it was wrong what u To Dan and Dave an honest review: it was wrong what u guys did to me, you lied to me and stole my money, dave promised me a refund if it had nothi To Dan and Dave an honest review: it was wrong what u guys did to me, you lied to me and stole my money, dave promised me a refund if it had nothing to do with the fuel pump. you guys had my car for over a month and couldnt figure out it was the MAP sensor. Might iadd- ITS LOCATED ON THE TOP OF THE ENGINE, The reason i brought the car to u guys is because replaced the fuel pump before i brought the car to your dealership and the car was still acting up. I figured the "PROFESSIONALS" could figure it out. then u guys "diagnosed" my car and told me it was the fuel pump, the fuel PUMP i just replaced!! then Dave has the nerve to tell my dad i never changed it. We both want the car fixed. why would i fight and say that its not the fuel pump if i didnt already know it worked???? U might have to hire some new mechanics bc the fuel pressure was fine and YOU COULD HEAR THE FUEL PUM PRIME when you turned the key on . DUHHH Theres your sign... So i told dave that im not gonna pay a magic 120 dollars for you to tell me the pump was bad when u and i both know it wasnt. so he says if i dont pay the diagnoses fee then he cant give me my car back. So i Say WOW OK!! So i put it back on u guys and say ok if yall are so confident its the fuel pump then replace it, and when it doesnt fix the car then i want my $$ back. Me, My Dad, and Dave All AGREED! So what happens, U guys replace the fuel pump and give me the run around for a month and guess what happens after u guys replaced the fuel pump- yall were oh so confident that needed to be changed-? The CAR still Doesnt run rite For a whole month of wasting my time U guys couldnt figure out it was the MAP Sensor??? and ur 20 yr certified mechanics? i even took the part out of my car for yall and I tried to return the brand new (WRONG) part back to you guys and now u say u cant Give me MY money back!!!! The way you do business is wrong!! We can still fix this though, just give me the money that rightfully belongs to me back. Do whats right Dan. Adam Taylor makes no warranty or representation about the content contained herein. It is your responsibility to independently confirm its accuracy and completeness. Any projections,opinions, assumptions or estimates used are for example only and do not represent the current or future performance of the department. the information provided herein is for entertainment purposes only and not providing medical, legal or other professional advice. All viewers that are reading and/or using any of the information they glean from this post is at their own risk. The above customer is simply stating facts and events that took place in the presence of David Kramer and Dan Bruner in the Service Department it is strongly recommended that you seek appropriate professional service and do your own due diligence. This Review is based on my own personal experience with the two service representatives and in no way shape or form represents or reflects Hall Acura Dealership or Acura as a whole More
by adamlee529
Employees Worked With
DAVE AND DAN, Dan Bruner
September 14, 2011
I stopped in to ask a question and was just lucky to get Brian Thompson. Brian took the time to help me with a problem that had nothing to do with him or Hall Acura. He looked up information and madesure I Brian Thompson. Brian took the time to help me with a problem that had nothing to do with him or Hall Acura. He looked up information and madesure I was satisfied. He then turned me over to Dave Walters and he was just as helpful. Dave just picked up where Brian left off with the GREAT service. It is obvious these guys love what they do and do not mind doing it. I will be back for service on my car in the future, and I will be recommending this service center to my family and friends. GREAT JOB GUYS!!!! and THANKS More
by perry890
Employees Worked With
Brian Thompson and Dave Walters
