Hall Honda Virginia Beach - Service Center

I have had serveral experiences with Hall Honda. Each visit, we are greeted in a courteous, professional manner without the feeling of the salesperson being to "pushy." We appreciate this and feel comfo visit, we are greeted in a courteous, professional manner without the feeling of the salesperson being to "pushy." We appreciate this and feel comfortable visiting Hall Honda. While visiting Apirl 5, 2011 for routine maintenance; oil change, alignment and tire rotation I was unpleasantly surprised of the cost of a basic synthetic oil change of $38.95. The average oil change not only city but state wide is roughly $26.00. Further disapppointing is the fact that you no longer give a discount to Seniors, AAA or military. The purpose of this email is to THANK a Hall Honda employee. This individual was thorough, yet to the point explaining maintenance taking place, queried the maintenance history ensuring if any upcoming maintenance could be done same day, informed me halfway through of findings and estimated the time until completion, all with a smile and a geniune appreciation for my business. It is very common to make a phone call inquiring why a customer's experience was negative. In this case I would highly encourage the General/Corporate Manager to personally phone this individual and commend him on a JOB WELL DONE! --Jay, services department, who took the 9:45am appt for the 09 Honda Accord EX/V6. Sincerly, Tammie Barger More

I REALLY ENJOYED WORKING WITH HALL HONDA. JOHN CHRISTIAN WAS A GREAT HELP. HE CHECKED ON ME DURING THE WEEK WHILE GETTING MY AFFAIRS IN ORDER, JUST TO LET ME KNOW HE WAS STIL WORKING WITH ME. HE WENT AS FAR WAS A GREAT HELP. HE CHECKED ON ME DURING THE WEEK WHILE GETTING MY AFFAIRS IN ORDER, JUST TO LET ME KNOW HE WAS STIL WORKING WITH ME. HE WENT AS FAR AS HAVING THE CAR I SELECTED DELIVERED FROM YOUR CHESAPEAKE LOCATION. I WAS IN HIS HAIR ALL DAY SATURDAY BUT I ENJOYED EVERY MINUTE OF IT. NOW THANKS TO MR. CJRISTIOAN AND HALL HONDA ME AND MY FAMILY CAN RIDE IN STYLE! THANK YOU AND I WILL REFER MY FRIENDS AND FAMILY TO HALL. More

We originally came into the dealership to have a used car checked out from another car lot that our daughter wanted to purchase. We were passing time by looking at cars in the lot - one of the salesmen, Pap checked out from another car lot that our daughter wanted to purchase. We were passing time by looking at cars in the lot - one of the salesmen, Papa Seck, asked if we needed assistance. Explaining that our visit was just to have a used Honda Accord checked out for possible purchase, and upon hearing the details of the car & price we were going to pay, he said, "I can beat that!" He showed us a just traded in '07 Honda Civic EX which my daughter fell in love with, but was just a bit above her desired price range. We told him we had to talk about it & needed to wait for the inspection on the other car to be completed anyway - so would be back after getting coffee. Papa took the time to walk over to the Starbucks, where we told him we would be, just to tell us he had found another car that might meet our needs and was less expensive (WOW!!!) He understood that our daughter (19 yr old college student) was paying for the car herself - it was not a gift from Mom & Dad, and that her money was tight. It was clear that he truly wanted to help us rather than get as much money as he could. Which is VERY appreciated in these tough economic times! As it turned out, the used car we brought in to be checked was a complete lemon and needed $3200 worth of work! The Honda mechanics that checked it were VERY thorough and took my husband into the service area to show him all the problems they found. Long story short, my daughter ended up buying the first car Papa showed her - the 2007 Civic EX. He knew she would be driving up & back to Nashville, TN from Virginia Beach, VA and stressed the safety features & safety record of the Civic. This made us very comfortable (as parents) and my daughter comfortable with the amount of money she would be spending on a "reliable" car! Our deal was closed late in the day and the car had just been traded in the night before. The only thing we feel that could have been handled better was the "detailing" of the car. We felt it could have been cleaner upon delivery. When we expressed our thoughts on this to Papa, he immediately remedied the situation by offering money off the price of the car to cover us having it cleaned again. This was PERFECT for us. Our daughter wanted to drive off the lot with her new car that night - not wait until the next day so it could be cleaned again. Everything other aspect of our encounter with Hall Honda was fantastic. Everyone we dealt with was happy, pleasant and helpful. My daughter was thrilled to have her photo taken with her new car for Hall Autos Facebook page. I even posted our own video and picture on their page. It was a very satisfying experience! More

After a really bad service experience, I now can not say enough good things about Hall Honda's service manager, Carrie Miles. She called me, several times without giving up, until we were able to talk abou enough good things about Hall Honda's service manager, Carrie Miles. She called me, several times without giving up, until we were able to talk about my experience and how she was working with her people to make sure what happened to me does not happen again. I have bought three cars from hall Honda and was ready to never return, but because of her perseverence and belief in customer service, I will continue to be a Hall Honda customer. Thank you, Carrie! More

I was on vacation and my car was making a metal grinding noise when I let off the brakes. I had to drive home (a 400+ mile trip) and they took me in early that morning. I really appreciate how quickly th noise when I let off the brakes. I had to drive home (a 400+ mile trip) and they took me in early that morning. I really appreciate how quickly they were able to take me in and taking the time to research the problem. More

There is a social concept that men in the automotive sales and service industry can take advantage of the ignorance and vulnerability of women. As a newly single woman who truly does know very little ab sales and service industry can take advantage of the ignorance and vulnerability of women. As a newly single woman who truly does know very little about cars, finding a mechanic that I can trust and depend on with honesty and integrity has become very important to me. J. Horst at Hall Honda in Virginia Beach has exemplified such authentic integrity! Although the price of fixing my 1995 Honda Accord is proving not to be worth it, Mr. Horst has done an outstanding job of helping me understand my car, how it operates, and why possibly a new car would be in my better interest at a far more affordable and long-term rational investment. His clear dedication to excellent customer service has allowed me to openly receive his professional opinion about my personal best automotive interests and I sincerely appreciate him and his team for their care and committment. I now believe that a professional male-female partnership in the automotive industry is possible! Thanks so much J. Horst and team for giving me that hope. It is Very important to me!!! More

Since moving to Virgnia Beach I have taken my Honda van for service at Hall Honda and have always been extremely happy with the customer service I have received, especially from J Horst. Because of my exp for service at Hall Honda and have always been extremely happy with the customer service I have received, especially from J Horst. Because of my experience with J, when I had an accident that totaled my van, I came back to Hall Honda to purchase another vehicle. Jeff Hutchison was my sales rep and he also provided excellent service in purchasing my CRV. More

I purchased my vehicle 4 years ago and I am a very pleased customer. When I purchased my vehicle, I received a great deal, and not only that but I also received "red carpet" treatment as if my vehicle pleased customer. When I purchased my vehicle, I received a great deal, and not only that but I also received "red carpet" treatment as if my vehicle concerns and patronage mattered. A great customer service is why I drive approximately 90 miles roundtrip to receive regular maintenance. I could have gone to First Team, which was only 20 minutes from my residence, but the service could not match Hall Honda. In fact, I referred my roommate, and the next month,she purchased her vehicle there as well. For anyone looking for a great deal on a car and quality service, I recommend Hall Honda where every visit is a "red carpet" event. More

I was visiting Virginia Beach, Va with my two boys when I was visiting Virginia Beach, Va with my two boys when my car started making funny noises. I pulled off the highway and close to the off-ramp was I was visiting Virginia Beach, Va with my two boys when my car started making funny noises. I pulled off the highway and close to the off-ramp was Hall Honda. Justin immediatley assured us that he could help us...oh, and it was 4:oo in the afternoon on a Saturday. At the dealership, my check engine light came on and the drove it back to inspect. James was fast, efficient, and professional in finding our problem. They ordered the part ( coil pack #3) and said it whould be in on Tuesday. My service advisor was switched to J Horst and everything continusd to be smooth. He kept me informed every step of the way. The part came in and Jeffery immediately picked me up so I could continue my trip back to my home in North Caroilna. Our family can't thank Hall Honda for the service and kindness. It is not fun having car problems, but especially difficult having the problem without my husband there and out of state. The entire staff that I dealt with was professional and kind. They surely put their customers first. Thank you Hall Honda for saving the day for our family!!! More

This review is for the great service I received from all 5 of my visits to Hall Honda. Let me go back alittle bit. We arrived from Japan (military family) w/no vehicle. Knowing I wanted a Odyssey van I s 5 of my visits to Hall Honda. Let me go back alittle bit. We arrived from Japan (military family) w/no vehicle. Knowing I wanted a Odyssey van I started looking right away. Found a used 05 w/32,000 miles on. (CERTIFIED) I loved it, Lot's of room for all. Everything was great until Aug 08. The first time my engine light came on. Van wasn't shifting back into 6 cy from ECO. Brought it in for the first time, pulled up at Hall Honda's service desk and David Bledsoe asked how he could help me. From this moment David treated me like I was a VIP. While I was in the waiting room he showed up asking if I needed anything and needed to go anywhere while I waited. He made sure all my questions were answered to my understanding, explained what is happening w/my van and where the problem had been and how it was fixed. He made sure I had transportation due to I had to leave my van overnight. Called me at home making sure the rental was ok and called me when the job had been finished. He was always very friendly even after all the questions that I did ask. I do believe he went above and beyond his job to insure I was satisfied. GREAT JOB DAVID! While this is now my 5th trip to Hall Honda w/the same promblem, the first 3 visits David has helped me w/the same service as before. The last 2 visit, Jay Hurst is now doing the job that David did. Jay must have had training from David because I received the same VIP treatment from Jay. In fact this last time I drove in, I received a smile and they both are so sorry about the problem you are having w/the van. My van is still in the shop, waiting for the same part, and I am not sure what I will do w/my van. This is the 5th trip in the shop w/the same problem. Since I bought the van used I am not intitled to the lemon law. I like my van but I now have a bad feeling about my van and this situation will happen again. More