Hamilton Nissan

Hamilton Nissan
1929 Dual Highway
Hagerstown, Maryland 21740-6603

Sales: (301) 733-7222
Service: (888) 446-3999
Parts: (888) 563-0202

Manufacturer: Nissan

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Twenty-Four Month Rating: 4.5/5
38 Reviews
Hamilton Nissan

Overall Score: 4.5 Star Rating4.5



About Hamilton Nissan
Certified: Hamilton Nissan

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Open Nissan Leads in Maryland Waiting To Be Responded To:
  1. 2012 Nissan Maxima in 21060
  2. 2012 Nissan Altima in 21076
  3. 2012 Nissan Maxima in 21230

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Katier87
4/9/2012 10:07:43 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With:

My Review of Hamilton Nissan:
I gave Marie and Hamilton Nissan a 5 star rating because they gave 5 star service! Marie was very low-pressure, friendly, efficient, and a lot of fun to be around! The finance guy Ron was also very pleasurable to work with, he had everything loaded and ready to be signed the minute we got into the finance office. It was such a pleasant car buying experience I can not wait to go back and visit them for service(which is included in their lifetime engine guarantee!!) The dealership is super clean and everyone looked like they were having a fun time! I will definitely be recommending Marie and Hamilton Nissan to anyone I know looking to purchase a car and can not wait until I get the chance to purchase from them again!

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cpayne525
3/28/2012 12:40:14 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With:

My Review of Hamilton Nissan:
We just bought our 3rd Nissian from Hamilton, 2 in 2 days. Not only do be love our new Nissian's we loved out entire car buying experience here. The entire staff was great, friendly and very helpful. Not only would I recommend a Nissian to anyone looking for a new vehicle, but I would HIGHLY recomend Hamilton Nissian for the purchase. A BIG THANK YOU to Rick and Harry and the rest of the staff for a great experience this past weekend and for two great new cars.

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pieties
3/9/2012 6:08:34 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Marie Bosco, Sean - Sales Manager

My Review of Hamilton Nissan:
We just purchased a used Ford Escape from Hamilton Nissan and were very happy with our experience! Marie, our salesperson, was friendly,knowledgeable and extremely helpful! She will be our go-to person for our next vehicle purchase! Sean, the sales manager, was very easy to work with and expedited the process of purchasing our S.U.V. We also have a Nissan Versa, purchased from Hamilton as well. While we are happy with the vehicle, we feel that our previous salesperson was not as helpful. Thank you Marie and Sean for making this purchase the most pleasant car buying experience we've ever had! We have and will continue to recommend you to our friends and anyone looking to purchase a vehicle.

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lrebeccah
2/11/2012 8:17:48 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Harry Greene and Ron Vinzon

My Review of Hamilton Nissan:
I have owned 5 vehicles before the purchase of my new Nissan Altima and this by far was the most fun and easiest car buying experience I have ever had. I will definately return and recommend to anyone I know purchasing a car.

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always109
10/27/2011 12:00:07 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Rick Foor

My Review of Hamilton Nissan:
Rick Foor was my finance person when I purchased my car about 2 weeks ago. I am over 50 and have purchased alot of cars in my life, but never has such a purchase of a new car been so stress free and actually delightful. Rick is wonderful and I personally am glad to know him. He leaves such a possitve impression, not many like him. I will be back to deal with him. Thank you Rick.

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slmarpole
10/11/2011 8:20:07 PM

Overall Score: 4 Star Rating   4.2  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Rick and Derek

My Review of Hamilton Nissan:
After my previous post the co-owner and service manager contacted me and we made arrangement to clear up this matter. I now feel like a valued customer and the staff has gone out of their way to make us happy. Even though Nissan would assist us, Hamilton Nissan has gone the extra mile to make this problem right. We have agreed to pay for the parts and Hamilton Nissan will cover the labor.


I wouldn't recommend Nissan at all. We purchased a new vehicle in 2005(our 3rd Nissan and talked 3 other family members into purchasing a Nissan).Mentioned a noise that it had but the service department couldn't find anything.As time went on the warranty ran out in 2010 and then the Nissan company in 2010 posted on the web that the problem that we mentioned has now been found and will cost the owner over $1000.00 to fix. The Nissan company doesn't feel that is should be a recall and shouldn't assist the consumer even though the problem was reported. Very disappointed! We were life long customers but we will not purchased another Nissan or recommend them.

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cjop2525
9/9/2011 2:41:13 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Dwain c souders. And store manager as well

My Review of Hamilton Nissan:
Hello, I'm writing you guys because yesterday j had the most horrible attention I have ever received in my life. First of all something was not right with my paperwork and they treated me like crap sorry about that word. They held at me and my girlfriend and called me a liar. They told me I wasted everybody's time and to me that was just horrible. Neither the store manager Mr. Souders had the decency to come up to me and say hey you know what we're really sorry you couldnt buy your car today, but please come back to us once you've taken care of the paperwork. Honestly that was very poor service. I'm going to make sure everyone I know is aware of what kind of people they'll be dealing with if they ever think about buying a car from them and also how bad and pOor customer service attention is.

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spoilt78
7/4/2011 6:54:42 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: EJ Huf, sales; Hans, finance manager

My Review of Hamilton Nissan:
I was rushed to make a deal so that Hamilton could make their quota. They told me the dealership would not honor the $4000 cash back incentive under the Nissan tent event sale unless I purchased by June 30th, even though nissanusa.com clearly states the offer is valid through July 5. They quoted me an origional APR of 12%, then 8.5%, then 14.6%. After confirming with Capital One, the bank that made the offer, my APR was actually 13.8% the whole time. Hans tried to make me feel guilty about my credit score. He was also very rude to me and treated me as if he didnt care whether I bought a car from them or not. He rarely returned my calls. EJ was pleasant to work with, but between the 2 of them, there was alot of dishonesty and quite a few "mistakes." After I agreed to let them rush the deal and close on the 30th, they had me running around all day that day faxing and scanning documents to them, despite the fact I was at work. At the end of the day they said the bank didnt like my pay stub and we would have to wait until the 1st to move forward. They said the bank would not accept my vacation earnings as part of my total income. I later confirmed with Capital One that my vacation earnings were never an issue. I ended up walking away from the deal and purchasing with Herb Gordon Nissana--a stress free transaction that took less than 3 hours to complete. I understand dealers need to make money--I never tried to make any unreasonable offers. I also understand they need to make quota and I was willing to help them do that. The bottom line is, I didnt mind paying 415.00/mo for the car, nor did I mind agreeing to a 13.8% APR. I would have done so with that dealership if they had just been straightforward and treated me with more professional and ethical standards. Go to Herb Gordon if you want a fair deal without the stress!!!

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sandy20
6/23/2011 8:59:34 AM

Overall Score: 1 Star Rating   1.4  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: 3

My Review of Hamilton Nissan:
took my paper work in on a thursday, Salesman called on friday said we were approved f
or a new Altima. Sign the papers and was told Capital One finance it. The intrest rate was 19% because we just came out of bankruptcy. 2 weeks later they said the loan did not go through. I was shocked!!!Liars and sneeks. There was a paper in our paper work that said they have 7 business days to get you a loan. I have nenver herd of such a thing. I thought once youe signed a contract it was a done deal. NOT WITH THEM.
BBB will be contacted. Please read everything put in front of you.

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mommomsgrands07
6/9/2011 11:24:46 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Don Snuffer

My Review of Hamilton Nissan:
I love Hamilton Nissan because the staff are so perfossional, they always advise me on what they are doing before they do it and give me the options to accept the services offered, they always make sure that I understand what they are doing and why, Don always treats me like a friend not just a customer or dollar sign. I always come away feeling like I got the best service available. They check what you specifically request but they don"t stop there, they have excellent preventive maintenance services as well. I know I can trust the staff at Hamilton Nissan to keep my car running excellently!!!

Thank you Hamilton Nissan and thank you Don
Lisa Sewell
Hagerstown, MD

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