Hamilton is great for service. They did an oil change, rotation and wash in about 40 minutes. Alex was very friendly and informative and the waiting area was nice and clean. I go to Hamilton not because I need to, but because I want to. Most of the work on my old car gets done on the side, and I get hands on with most of it. When they did a rotation, they checked out the pad wear and wrote measurements on the multi point (very good). On June 8th, the techs in the quick lube measured 4/32" on the front brake pads, warranting a pad replacement soon. Since then, I have driven to NYC and Suffolk, VA, putting about 2000 miles total on it since then. Today, however, when I finally got around to putting front pads on the car, the pads measured about 6/32" - to the indicators. I was a little surprised and disappointed. I had already bought the new pads and had the calipers off the rotors, and due to a little abnormal wear on one side, I went ahead and replaced the front pads. This has nothing to do with the advisor; Alex was great and extremely nice, he was only relaying the info given to him. My only concern is that someone else may not be as understanding about this as I am, so its something that should be monitored and resolved.
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