Hanlees Napa Subaru

Everyone was kind and professional. All had smiles on their faces and seemed unfamiliar with the word "no".Thank you Dominique, Victoria, Yvonne, and Ron All had smiles on their faces and seemed unfamiliar with the word "no".Thank you Dominique, Victoria, Yvonne, and Ron More

Josh was friendly, knowledgeable, and a pleasure to purchase from. We had a wonderful experience from initial inquiry to purchase. purchase from. We had a wonderful experience from initial inquiry to purchase. More

I would not recommend this dealership for service. I feel they do not stand behind their service and the customer service was non-existent. I felt the service manger, Kevin, did not do a great job co I feel they do not stand behind their service and the customer service was non-existent. I felt the service manger, Kevin, did not do a great job communicating with the customer on the status of the car and unwilling to stand behind their service that did not repair the car on the first visit. The car was brought in for service a week before and had some work done, but the problem did not get fixed. The car was brought in the next week for another appointment for the same problem and this time it did get fixed. The dealership did not stand behind their service and I was basically charged for two services that should have been done at the first service appointment. They should have discounted more the $100 for a job that should have been taken care of the first time it was dropped off for service. I have been a customer at this dealership for the past 7 years and have never had a problem before. They were always willing to work with the customer and stand behind their service. After this last service experience I will not be returning to this dealership for service.. More

New service mgr. Kevin was very pleasant and professional, he did a great job in helping us and got our vehicle out ahead of schedule. Kevin was very pleasant and professional, he did a great job in helping us and got our vehicle out ahead of schedule. More

Best car buying experience yet. I am 58 and have done more than my share of car shopping over the years. This latest experience was wonderful with a lack of pressure and a friendly I am 58 and have done more than my share of car shopping over the years. This latest experience was wonderful with a lack of pressure and a friendly sales associate I know this dealership will be my first choice for future car shopping. I recommend checking them out. More

Salesman Ron Cooper is very good! I did have issue with the new Finance person not being trained completely. That is the general manager at fault for making it take twice as long due I did have issue with the new Finance person not being trained completely. That is the general manager at fault for making it take twice as long due to needed on my time training More

Ron was great! I wish that the $4000 off promised by email was honored. It wasn't and the prior manager, Billy, offered that. Can you make good on that now? I wish that the $4000 off promised by email was honored. It wasn't and the prior manager, Billy, offered that. Can you make good on that now? More

On vacation experiencing car trouble is no fun. Noemi set my fears to rest handling everything! Lui found problem and we were back on road! Thank You! Noemi set my fears to rest handling everything! Lui found problem and we were back on road! Thank You! More

Excellent service and care in repair service center. Noemi took are of everything and set my mind at ease. Lui found and explained our problem. We were able to enjoy the rest of our trip and continue ho Noemi took are of everything and set my mind at ease. Lui found and explained our problem. We were able to enjoy the rest of our trip and continue home safely. More

My husband dealt with them for this service. We love everyone there! Very, very professional. We love everyone there! Very, very professional. More