Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Hanlees Napa Subaru
Napa, CA
488 Reviews
Welcome to Hanlees Napa Subaru
Hanlees Napa Subaru strives as a dealership that stresses the importance of dedication, hard work, and most importantly, family. We are proud to serve the residents of Napa Valley, American Canyon, Vallejo, Sonoma, Saint Helena, CA and surrounding areas! Hanlees was founded by brothers Dong K. Lee and Dong I. Lee, along with brother-in-law Kyong S. Han in 1993, so we’re backed by over 30 years of experience!
We always have the latest new Subaru models available online and in our showroom! Are you looking for one of Subaru's popular SUVs such as the Crosstrek, Forester, Outback, Ascent, and Solterra? Or are you looking to buy one of Subaru's cars and performance vehicles, such as the Subaru Impreza, Legacy, BRZ, and WRX? Also be sure to check out our Hanlees Specials to save on a new Subaru! If you're in the market for a used car, truck, or SUV, we've got you covered. We have a wide range of affordable and reliable used vehicles to choose from, including certified pre-owned Subarus.
Our experienced service team is ready and eager to ensure your vehicles remain in top condition. Auto service is easy with Hanlees Napa Subaru, simply schedule your appointment online or give us a call at 707-755-8156. We always have service and parts specials available so you can save big during your next visit!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 488 reviews
November 22, 2022
From the time I entered the dealership I was treated with the upmost respect and Great knowledge of the Vehicles that were for sale. I was able to purchase one of the vehicles that was on the showroom floor. the upmost respect and Great knowledge of the Vehicles that were for sale. I was able to purchase one of the vehicles that was on the showroom floor. Great Spirit and knowledge. Highly recommended. More
by Will Pan
Employees Worked With
Victoria Young
Helpful October 11, 2022
You were constantly changing the people in the service department. You can’t get a relationship with your customers that way. when we bought the car it was stable and now it’s all over the place. department. You can’t get a relationship with your customers that way. when we bought the car it was stable and now it’s all over the place. More
by Nonageraldine
Employees Worked With
I don’t remember. I do know Michael your driver is wonderful
September 14, 2022
Excellent customer service and communication during the entire purchasing process. From initial order through the waiting for the vehicle to arrive and final purchase. entire purchasing process. From initial order through the waiting for the vehicle to arrive and final purchase. More
by michael.hendee
Employees Worked With
Victoria Young, Mike Gurtovoy
September 05, 2022
Our experience buying a vehicle at Hanlee’s Napa could not have been better. The personnel was knowledgeable and friendly. There was no pressure which made us want to deal with them even more. I totally r not have been better. The personnel was knowledgeable and friendly. There was no pressure which made us want to deal with them even more. I totally recommend going to their lot and see what they have to offer. More
by celineford
Employees Worked With
Mike, Ron Cooper
July 28, 2022
Check light came on - $200 fee for 5-6 minutes of technician work. Estimate of $1915 plus tax to repair. I refused. Got a independent mechanic to do the replacement of a non-essential part for $519 ( technician work. Estimate of $1915 plus tax to repair. I refused. Got a independent mechanic to do the replacement of a non-essential part for $519 (total) - 1/4 of the dealerships quoted price. Dealer is out of line of reasonableness. More
by jack McCord
Employees Worked With
Service technician in the office (name ??)
June 10, 2019
Fraud. Zero stars just not an option Do not take your car here. You will be returned a car that will be returned with more problems than when you took it at your cost to repair. They ar Do not take your car here. You will be returned a car that will be returned with more problems than when you took it at your cost to repair. They are dishonest, do not return calls and often keep vehicle for over a week. You have to go in person to schedule appointments as no one will return or take calls. Drive to a further service center and save yourself time and money. And do not count on any honesty what so ever. I don’t mention customer service because they do not offer any. More
by Recall fraud
Employees Worked With
Cody—-dishonest and unreliable. Unprofessional
