Happy Hyundai - Service Center

Quick Service Brought my 2018 Elantra in from Iowa to be Serviced for an oil change. Service was excellent and quick and very professional. I will be returning for Brought my 2018 Elantra in from Iowa to be Serviced for an oil change. Service was excellent and quick and very professional. I will be returning for continued service More

Service Dept is awesome! Nick in the service department was kind, professional, and has a great amount of integrity. It’s because of the employees in Service that I’m still a Nick in the service department was kind, professional, and has a great amount of integrity. It’s because of the employees in Service that I’m still a customer. I pass other Hyundai dealerships just to go to Happy’s Service Dept. Jenny in cust Service is also nice. More

Best customer service ever Thanks Clint for walking me through each and every step... You were very patient and professional. For the first time I really enjoyed being in a car Thanks Clint for walking me through each and every step... You were very patient and professional. For the first time I really enjoyed being in a car dealership! More

Terrible customer service, damaged my car I brought my car in for service on June 13th, picked it up a few hours later and noticed two chips in the lower corner in my windshield. It looked lik I brought my car in for service on June 13th, picked it up a few hours later and noticed two chips in the lower corner in my windshield. It looked like someone dropped something on it. The service person stated there was no manager on site so someone would call me Monday to take care of it. No call so I called the service manager Cindi, she at first stated she knew nothing about it and would call me back. Called again Tuesday still said she knew nothing and would call me back. I called Wednesday all she said was that's she's call me back. Finally she called me back and we made a appt for the 22nd. You see I lived 45 mins from the dealer and only brought it to this location as I had a family event out there that day. Cindi told me I would not be able to come on a Saturday to have it fixed so I took a day off work and got to the dealer at 8:30, I told them my name and I was there for Cindi, after standing there for 15 mins even thou no other customers where there a gentlemen named Michael finally said he'd check me in. He stated he had me down for a loaner but out of no where Cindi ( who had be standing there the whole time) piped in that she didn't have one for me. Fine, not the end of the world. I leave and 5 hrs later I call for a update. I am told they don't know when it will be done and they will call me back. Another hr after that I call back where Michael states " I said I'd call you back" after 7 1/2 hrs of waiting because it's not like I could have went home I call again and again nothing but attitude and now I'm told they don't know if it'll done today. I tell them I'll be there in 20 mins to pick it up. If you damage someone's car as a business that depends of repeat business and referrals wouldn't you want to make it right? Not go out of your way to be ignorant? I called later that day and spoke to a sales manager Jim Downs who said he would call me back and 3 days later no call. Unfortunately I also went to file a police report but was told it was a civil matter and my only recourse is the courts so that's the only route I have left to take. I hope you take this review to heart and find a honest and fair Hyundai dealer, there are one out there just not this one! More

Great Dealership The staff are friendly, helpful, and knowledgeable. Everything that was done was explained thoroughly. The staff were helpful in answering all questio The staff are friendly, helpful, and knowledgeable. Everything that was done was explained thoroughly. The staff were helpful in answering all questions. I would recommend them. More

Unnecessary repairs Hello, I went to Happy Hyundai in Oak Lawn last week with a broken clutch. The service department charged me $800 for inspection of the issue. Addi Hello, I went to Happy Hyundai in Oak Lawn last week with a broken clutch. The service department charged me $800 for inspection of the issue. Additionally, I was told that total for the repairs that were listed by the service department will cost us over $5,000. We declined the service and went to a mechanic that we trust. After our visit to a repair shop we were charged a total price for the repairs of $700 (yes $700 not $5,000!). The car is now fixed and the mechanic told us that all the parts that were supposed get fixed at the dealership are in excellent state and do not need repairs. More

I would avoid this dealership if you're in need of vehicle service. I asked Katie if their guys torque the lugs with an air wrench or your typical torque wrench - she did not know but she still said vehicle service. I asked Katie if their guys torque the lugs with an air wrench or your typical torque wrench - she did not know but she still said using a torque wrench. I called and spoke to my salesmen and he went to check - he comes back and says they use a air wrench/torque wrench. I am a big guy and still cannot get these da*m things off. I also just discovered a new scratch on my front bumper - I discovered this a couple days after having it in - I am the only one that drives the car - I know what I hit (NOTHING!). I have also heard from family members (whom have recommended me to this dealership) - they have recently had issues with the woman in the service area - KATIE. Whenever I have to deal with her - I know it's going to be a long day. Until they remove her from this dealership, I am going to avoid dealing with this place. I will travel to get good service. More