Harbor Nissan

False advertising and no way to run a business. Dealer at purchase time claimed I would have free oil changes for life of car. Went in for oil change and they said they are not doing free oil change Dealer at purchase time claimed I would have free oil changes for life of car. Went in for oil change and they said they are not doing free oil changes any more and was told owner decided that and not to let previous purchasers know til the made an appointment. Also received a free oil change coupon from dealer stating it was good til 12/31/2017 but the would not honor that either. I can just image what the dealer is doing to new car buyers. Will never return or recomend people to Harbor Nissan- Port Charlotte FL. More

Need some honesty I was told that the tire had to be replaced since the nail was too close to the side. I showed Jim my invoice papers showing purchased coverage for ti I was told that the tire had to be replaced since the nail was too close to the side. I showed Jim my invoice papers showing purchased coverage for tire and wheel protection. He said the nail was not covered because it was not a road hazard (my jaw dropped!!!). I demanded to talk to the supervisor. He replied, "you can talk to any supervisor you want." Then he went and talked to the supervisor and emerged saying that the nail was covered under the insurance. Then suddenly the hole was could be patched and not needing replacement. Very disturbed. More

Horrible experience Gave wrong information about vehicles features and remaining manufacturers warranty information. He promised items that were not delivered, acted rush Gave wrong information about vehicles features and remaining manufacturers warranty information. He promised items that were not delivered, acted rushed and said anything to make a sale. More

No free oil change Bought my Altima here knowing they had free oil changes for the time I own the car which was confirmed by the salesman as long as I leave their sticke Bought my Altima here knowing they had free oil changes for the time I own the car which was confirmed by the salesman as long as I leave their sticker across the length of my back windshield. Made my appt. & drive all the way up there (45 min) to find out they stopped free oil changes in June. I was asked "didn't they explain that when I made my appt?" Well no, I wouldn't have driven there to pay, I could have done that closer to home. Why weren't present owners grandfathered in for continued free oil changes? I will never buy another car fro Harbor Nissan as they are liars and do not keep their word & apparently don't care! PS- I have no idea who I dealt with so I just picked out a name. More

do not trust their promises I was told I would have 3 free oil changes out of 4 as long as I had Harbor Nissan sticker on my back glass and also free tires for life when I bought I was told I would have 3 free oil changes out of 4 as long as I had Harbor Nissan sticker on my back glass and also free tires for life when I bought my 2011 Frontier. My wife's new car (2016) was also promised free oil change for life. Now I am told that the oil change is no longer being honored. I was also told that I was overdue for the 60,000 mile service. I subsequently told them to go ahead and do it since it is required to do each service for the free tires for life. I was called by the service rep after I dropped the truck off and told that the service manager said that since I had missed the 60,000 mile service at exactly 60,000 miles that my tires for life was void. I told them to forget about the service at that point. I have had every service done at only this dealer since I bought the truck (2011) and now it seems they were just looking for an excuse to void their promise ( I had been traveling around the country and wanted to have all my service with them. Up until this point I had always been happy with the service department). When I picked up my truck after the oil change they had the nerve to write on the ticket that because I had declined the 60,000 mile service they were voiding my tires for life. I only declined the service after the service rep called me and told me that my tires for life was already voided by the service manager. My sticker will be coming off my truck, I will no longer use them for service and after buying 2 vehicles fro this dealer I will never purchase from them again. As it turns out, this dealer has an "F" rating from the better business bureau. Beware of what they promise when buying. More

Free oil change for car purchase was not given When I arrived at the dealership for my 10000 mile service, I was assuming I would receive my free oil change for purchase and keeping my decal on th When I arrived at the dealership for my 10000 mile service, I was assuming I would receive my free oil change for purchase and keeping my decal on the car for Harbor Nissan. I was told that the free oil changes were discontinued recently. I only received one free oil change at 5000 miles. I think that those purchasing new cars after the policy change is OK. But, when promising free oil changes for life with purchase of a car, this promise needs to be kept for those purchasing vehicles prior to the policy change. I also asked that the service center rotate my tires-since it is part of the 10000 mile service recommendation. When paying the bill, I asked if the rotation was made. The service rep said the technicians examined the tires and decided that a rotation was not needed. He then added, "We have a lot of service techs out sick today". So does that mean the tires are OK or there were not enough employees to complete the service? More

Unhappy former customer Just a message from another unhappy customer about the change in the promised free oil changes for life. I had heard this, but went in anyway because Just a message from another unhappy customer about the change in the promised free oil changes for life. I had heard this, but went in anyway because I got a coupon from the Harbor Nissan site for a free oil change that expires 12/31/17. Then I'm told this is not valid because it was a mistake and was only up for 10 minutes!?!? I have never heard of a company not honoring a coupon that they had it up on their website by their mistake no matter how long it was up there. When I bought the car I wasn't happy with the sales person but I wanted to buy local and the free oil changes for life helps make that choice. All the tech advisor and service manager wanted to do was convince me how wonderful the new plan was and not deal with the fact that I had been promised the old plan. Charlotte county is still a pretty small place but word spreads fast and there are other options out there for automotive people who stand by their word. I doubt I will be back there again for service, unless it's to have them take the ugly sticker off the back of my car that now doing me no good whatsoever. More