Read Reviews Harbro Sales & Service Inc

Harbro Sales & Service Inc

Harbro Sales & Service Inc

546 Providence Rd. / 103 Worcester Rd.
Whitinsville / Webster, Massachusetts 01588


Sales: (508) 234-6767
Service: (508) 234-6262
Parts: (508) 234-6262

Manufacturer: Used Car Dealer

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  • Customer Service:

    5.0
  • Quality of Work:

    4.9
  • Friendliness:

    5.0
  • Overall Experience:

    4.9
  • Pricing:

    4.8

24-Month Rating

based on 344 reviews

4.9

4.9 out of 5

524 lifetime reviews

Harbro Sales & Service Inc

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Certified: Harbro Sales & Service Inc

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Harbro Sales & Service Inc has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Harbro Sales & Service Inc

All Heart. No Hassle.
It is the way we do business, and what it means to you.

dealerrater.com 2010, 2011 National and 2012, 2013 Mass Used Car Dealer of the Year

Mass Independent Auto Dealers Assoc (MIADA)
2009 Quality Dealer of the Year.

Industry Exclusive 30 Day Satisfaction Buy-Back Promise on every vehicle sold

Even if you don't buy your next vehicle from Harbro, we ask you to demand that other dealers give you a satisfaction promise similar to what we offer. Maybe together we can change the Used Car industry for the better.

Since 1973 our mission has been simple:
"To change the way people feel about used cars and used car dealers, by treating other people the way we would want to be treated"

Our Location

Sales/Showroom

Monday: 8:00 AM - 8:00 PM

Tuesday: 8:00 AM - 8:00 PM

Wednesday: 8:00 AM - 8:00 PM

Thursday: 8:00 AM - 8:00 PM

Friday: 8:00 AM - 8:00 PM

Saturday: 8:00 AM - 8:00 PM

Sunday: Closed


Service

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 7:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 12:00 PM

Sunday: Closed


Our Amenities

30 Day Satisfaction Buy-Back Promise with any vehicle purchase. "Love it or Leave it to Us" Free Drinks
ASE Certified Technicians with 2 Diesel Certified Master Techs Free WiFi
Customer Lounge Area After Hours Drop-Off
Rental Car Service Onsite Drive-In Service
Discounts on rental cars when vehicle is in for service Express Service
Shuttle Service Television
Free Coffee 24 Hour Surveillance

Ollie99
5/1/2013 12:04:08 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
David MaloDavid Malo
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Harbro Sales & Service Inc:

i went to buy a car from harbro and didnt know what to expect, it was my first car that i would buy from a dealer, and harbro made it a very enjoyable process! every employee i talked to was friendly and cared about getting me inton the right car as soon as possible. they took care of me very well and i will deffinetly go to harbro for everything i need and i will send people in their way!

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Aojiroi
4/20/2013 5:08:13 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Heather GoodwinHeather Goodwin
Mark HareMark Hare
Tim HareTim Hare
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Harbro Sales & Service Inc:

As I was preparing for a trip overseas and had 2 cars, which I would have to insure and put in protected storage, I decided to sell one. Both my cars were my babies but one was a little less of my baby admittedly so I decided to sell it. Because of the low price and newer year ('12) a lot of people contacted me about it.

Tim was one of the many.

From the very first phone call he was very good about everything! He listened to me which I was very appreciative of. Half the dealers who contacted me were interested in trade-ins which wouldn't work as I'd be right back in the same boat!

We back and forth-ed a lot and settled on a price. About a day after we settled one of the original test drivers came back with an offer of 500 more. While this was appealing given the low price I knew I was going to have to sell the car for compared to what I paid for it I decided based on the experience with dealing with them to hand the car over to them rather than the higher offer which says something about their friendliness! No matter what I was going to lose money and they were nice and a sure thing so it worked for me!

I would definitely suggest this dealer to anyone looking for a car. At no time did they ever make me feel pressured to sell them my car. I felt as though at any point I could back out of it if I so chose which is really important to me given the hassle of buying said car in the first place. I will definitely keep them in mind for later!

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Luvpink
4/16/2013 9:48:38 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
David MaloDavid Malo
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Harbro Sales & Service Inc:

First time ever buying a car and it was a great experience they helped me alot and whenever I have a questions they answer them and gets back to me right away! Very pleased!!!

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Mcquilks9
4/14/2013 2:56:29 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
David MaloDavid Malo
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Harbro Sales & Service Inc:

From the start I had a good expierence. One thing I don't like about car buying is pushy salesmen that "stretch" the truth to make you "happy". The staff was not pushy and gave me the information up front to
there knowledge.

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dpaw
4/10/2013 11:53:26 AM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Dan PlasseDan Plasse
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Harbro Sales & Service Inc:

This was my second visit to the Webster service garage for an oil change and tire rotation on my 2008 Toyota Highlander and I was not disappointed. Harbros' service garage is run like a garage should be run - with an old-fashioned honest and sincere desire to do things right the first time. The service advisor remembered me from my first visit and knew that I wanted things done a certain way, and he made sure the mechanics knew. And then the mechanic took the time to talk with me personally to confirm how I wanted my tires rotated (front to rear or criss-cross). And then, unlike modern stealerships, they take the time to properly "hand torque" the lug nuts instead of throwing tires back on the car with an air-powered impact wrench that invariably over-tightens lug nuts (don't believe what they tell you about "torque-sticks". Ever have a flat tire and you couldn't get the lug nuts loose?).

I tried three different Toyota dealerships before I found Harbro in Webster. The dealerships all promise premium service, but all three failed one way or another. How do I know? I made my living servicing cars years ago and worked my way up from mechanic to shop foreman to service writer to service manager. Want a good mechanic? Check out Harbro in Webster.

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kmcneilly06
4/9/2013 4:16:11 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
David MaloDavid Malo
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Harbro Sales & Service Inc:

I have given David Malo and the Harbro sales this rating because they were first of all very friendly to both me and my father. Being only 19 most sales men would look at you and write you off right away. However, David gave us a chance and fought to get my bank loan. Great dealership and great car salesman. I would recommend Harbro to anyone who asks.

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rddice
4/7/2013 5:00:26 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mike HareMike Hare
Chris SargentChris Sargent
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Harbro Sales & Service Inc:

The entire staff was very friendly, extremely helpful, honest and professional. They asked me what I was looking for and steered me in one direction and were not pushy at all. I would definitely recommend Harbro to anyone looking for a new or used vehicle.

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lkuczinski
4/3/2013 8:21:15 AM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Andrea CuttingAndrea Cutting
Mark HareMark Hare
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Harbro Sales & Service Inc:

I love Harbro! I bought my car here over 5 years ago and get it serviced here. They are so accommodating; anytime I have a problem, they are able to fit me in and get my car back in a very timely matter. A great place to buy a car and to get one serviced! All employees are so friendly and helpful :)

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wgw1
3/31/2013 9:46:45 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mike HareMike Hare
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Harbro Sales & Service Inc:

This is my third vehicle I purchased from Harbro I have always delt with Mike Hare . The reason I am writing this review is because this dealer ship has friendly , honest , and the most helpful people I have ever delt with. When you buy a vehicle there you can be sure the price is very fair and the service is outstanding.

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Response From: Harbro Sales & Service Inc
Added: 4/3/2013 3:04:04 PM

Thank you for the kind words! We have always approached business with one thing in mind. The customer. We have found that if you work with someone and truly put your heart into it - it shows and creates a great long lasting relationship. We will always do our best to be fair, consistent and a great overall place to work with for anything automotive related !

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Maj3968
3/28/2013 10:54:54 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Tim BurrowsTim Burrows
Heather GoodwinHeather Goodwin
Tim HareTim Hare
Mike HareMike Hare
  • Customer Service:

    N/A
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Harbro Sales & Service Inc:

Outstanding sales and service.....took care of everything......Bought a 2006 Chevy Silverado 2500 Lt....could not be happier ! Would highly recommend Harbor to anyone looking for a quality used vehicle

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