So This is the 3rd car I've purchased from Harbro, A 2010 Kia Soul. I have purchased a Jeep Wrangler, and Envoy XL Denali in the past. The purpose of this review is to show that though I did not have the ideal experience, Harbro does back their product.
I purchased an Envoy XL Denali with service plan last year. I had some minor issues as can be expected with an older vehicle all which Harbro covered. After a long road trip to Canada, I found myself broken down and towed to Harbro. Since I had issues before, I was tired of being back and forth for service, so I asked if they would buy the vehicle back. Mike discussed this process with me and I found myself in a Kia soul after the Envoy was purchased back at a very fair price.
Upon receiving my Kia I was told my radio knob did not work and they could fix it at my convenience (the wheel allowed for the volume adjust, so it wasn't too much of a pain). A few week later I brought in the radio, and it was fixed as promised. This is amazing to me as other dealers make a lot of promises, but then do not stand by them once off the lot.
Unfortunately not even 2,500 miles into having the car this winter, it would not start. Visit in and nothing could be found. 2 days later it would not start again. Harbro replaced the battery even though the sensor indicated a 96% charge. 4 days later the car would not start again. Back in again for service where the starter and cables were all replaced. This work was all done without a cost to me. Everyone was very up front with me and honest with all work. I greatly appreciated it.
Though all of this may sound like a giant pain, I challenge anyone to find another dealership that will stand by their product once it is off the lot without an extended warranty.
I must say that though the last 2 cars haven't been a dream once leaving a lot, they are used vehicles and things do happen. It is great to know that Harbro will stand behind their sales and complete good honest work for their customers.
Thanks to Harbro for selling a quality product (my Wrangler), standing behind a product that did not stand up to that quality (The envoy), and fixing an issue with a product that was almost at the standard it needed to be at (the kia). I will recommend you as there is no hassle, pressure, or constant phone calls/games/let me talk to my manager. There is just good honest work and people here. Thanks again!
I Recommend This Dealer:
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