Harbro Sales & Service Inc

Harbro Sales & Service Inc
546 Providence Rd. / 103 Worcester Rd.
Whitinsville / Webster, Massachusetts 01588

Sales: (508) 234-6767
Service: (508) 234-6262
Parts: (508) 234-6262

Manufacturer: Used Car Dealer


Most Reviewed Employees
There are no Employees listed for this dealer yet.
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Dealership Amenities
30 Day Satisfaction Buy-Back Promise with any vehicle purchase. "Love it or Leave it to Us"
Free Coffee
24 Hour Surveillance
After Hours Drop-Off
After Hours Drop-Off
Customer Lounge Area
Customer Lounge Area
Drive-In Service
Express Service
Free Coffee
Free Drinks
Rental Car Service Onsite
Rental Car Service Onsite
Shuttle Service
Shuttle Service
Television
Television

Hours of Operation
Sales/Showroom

Monday: 8:00 AM - 8:00 PM

Tuesday: 8:00 AM - 8:00 PM

Wednesday: 8:00 AM - 8:00 PM

Thursday: 8:00 AM - 8:00 PM

Friday: 8:00 AM - 8:00 PM

Saturday: 8:00 AM - 8:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.9/5
327 Reviews
Harbro Sales & Service Inc

Overall Score: 5 Star Rating4.9









About Harbro Sales & Service Inc
Certified: Harbro Sales & Service Inc
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Harbro Sales & Service Inc has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for used vehicle inquiries.

About Harbro Sales & Service Inc
dealerrater.com 2010, AND 2011 Used Car Dealer of the Year

Massachusetts Independent Auto Dealers Association (MIADA)
2009 Quality Dealer of the Year.

Industry Exclusive 30 Day Satisfaction Buy-Back Promise on every vehicle sold

First NIADA Certified Master Dealer in New England

Trusted by thousands of satisfied clients since 1973

Even if you don't buy your next vehicle from Harbro, we ask you to demand that other dealers give you a satisfaction promise similar to what we offer. Maybe together we can change the Used Car industry for the better.

Since 1973 our mission has been simple:
"To change the way people feel about used cars and used car dealers, by treating other people the way we would want to be treated"


Dcnachs
4/20/2012 10:04:53 AM

Overall Score: 4 Star Rating   4.4  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Tony Waters

My Review of Harbro Sales & Service Inc:
My experience at Harbro for my first time was a very good one. Tony was very accommodating and made the process a smooth one. There were a couple of minor issues, not Tony's fault, but that is to be expected. Overall,I had a very good experience with Harbro and will recommend them to others.

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maryvono
4/17/2012 10:07:07 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Karen, Tim and the young man in the front office

My Review of Harbro Sales & Service Inc:
Karen and Tim were very helpful with a snag I had with getting keys made. I was more than impressed that they took care of my concerns so quickly. Thank you

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wflynn9880
4/13/2012 4:33:30 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Tony

My Review of Harbro Sales & Service Inc:
Tony was a great salesperson. He was very helpful in that he told us to test drive as many cars as we wanted till we were completely satisfied. A couple months after we bought the car, a belt went bad in it and even though it was past the initial 30 day warranty period they fixed it at no charge to us. I would definately recommend this place to others.

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Steve Chase
4/12/2012 8:15:58 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Chris, Dave, Heather, Karen

My Review of Harbro Sales & Service Inc:
When deciding to purchase a vehicle all employees, esp. Chris, were especially helpful, patient, thorough. Chris esp. helped us choose the appropriate car for us and not necessarily the more expensive model, providing a vehicle which was most fitting for our needs.
Shortly after purchase we had a battery problem. They were very responsive, came to our home and after evaluation replaced the battery without any question.
All exchanges with these employees have been personable and professional. We would not hesitate to return for another vehicle in the future or recommend Harbro to a friend.

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Patricialinda
4/7/2012 3:31:24 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Tony Waters, Mgr and James - staff

My Review of Harbro Sales & Service Inc:
My 80 yr old mom from Oxford needed a car ASAP, after their very old clunker rotted out. My folks wanted to buy local and Harbro was suggested, as well as another dealer, by Mac's garage and a friend. I am still amazed at how quickly I found a clean, beautiful one owner car for them. I live in Holden and work allot. I did not internet access on the road and not much time. I called the Whitinsville dealership accidently and apoke to Tim. I told him what I was looking for, even though I really had no idea. I just know my folks remember liking Fords, were rather desperate without having a car, and could not afford much at their age. I asked about Ford Taurus and he said he had a 2000 model with 108K that was being sent to Webster. He told me Tony Waters would be the man to call, and he assured me he would work with me and take good care of us. Well, other than being so nice, friendly and patient, he gave us a very good price, and went above and beyond with accomodating us. Salesman always made me nervous and older folks always worry about being taken advantage of. My mom needed to take her time to get used to something so much bigger than what she had. She did not even want to get in the car and of course I drove it to test it out. We looked at only one other to compare in the area, and came right back and purchased the car from Tony. He took care of the running regarding registration etc. and fixed a few minor details to fix to make it perfect. That same day after I took folks to the doctors, we stopped by and his staff James followed us to Oxford to drop the car off and I drove James back. We were so thankful for this extra service you have no idea. The next day the registration came in and no one was available to pick this up. Tony asked James to drop the registration off when it came in - another very appreciated action for customer service you just don't find anymore. My mom wanted a manual which Tony ordered, and also made her a nice binder with all the cars information. Tony has a great, caring, friendly and honest attitude. We really enjoyed working with him. Also, the facility is so clean and very convieient for my parents to getting the car serviced there. She never thought she would own a red car at this age, but really likes it allot. The family wish them the best with their new ride. Thank you again Tony & staff..I will refer your business to people I know looking for a quality used vehicle. Sincerely, The Tromps daughter, Patty Kruglewicz

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cvs1223
4/6/2012 9:18:15 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: David Malo

My Review of Harbro Sales & Service Inc:
The salesman was very courteous an helpfull. the transaction went smooth an this was great since i live an hour an half away. i would recomend this dealership to anyone

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Sargill
3/31/2012 8:39:23 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Hare

My Review of Harbro Sales & Service Inc:
First time buying, and Harbro couldn't have made it any easier for me! Found the perfect car for myself! Couldn't be happier with my purchase!

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happycust68
3/31/2012 7:01:51 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Tim and Chris

My Review of Harbro Sales & Service Inc:
I was referred to Harbro by a family member. I have never had any dealership give the greeting that they give you. I would recommend anyone to Harbro. The sales team treat you like a person not a number.

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pilatebodi
3/28/2012 2:09:04 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: David Malo, Heather (

My Review of Harbro Sales & Service Inc:
I went in to purchase a new/used vehicle and had my eye on a particular RAV4 that I thought was out of my price range. David Malo, my salesperson, went above and beyond to not only reduce the original price by $1,000.00 but also gave me more than was originally offered on my trade-in...as well as making sure to work with the right financial institution so that my payments would be comfortably within my range. I must make mention of Heather in the main office (not sure of her last name) because she was upfront and honest in communicating, and prompt towards letting me know the status of things while I was waiting on the title to arrive from Texas. Her efforts were greatly appreciated. The next day after purchase, it rained and my wipers were not doing an A+ job...so I called, spoke to Heather, who called Karen down in the service dept, and they got me in immediately. I was there for less than 5 minutes despite how busy they were and again...the service was impeccable. I will always tell anyone I know looking to buy a new/used car...to definitely go to Harbro.

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dvisser
3/27/2012 2:41:36 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Tim Burrows, Mark Hare

My Review of Harbro Sales & Service Inc:
This was our "first" but certainly not our "last" experience with Harbro. We were looking for a 2011 Jeep Cherokee, red, with leather seats. Within a week Mark found us exactly what were looking for. The staff listens to the customer and goes above and beyond to meet their expectations. I will be recommending them to all our family & friends!

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