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Harper Jaguar Alfa Romeo Maserati

Knoxville, TN

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39 Reviews

10045 Parkside Dr

Knoxville, TN

37922

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Showing 39 reviews

May 23, 2024

Harper Jaguar - Knoxville, TN: Exceeding Expectations This review details my recent experience purchasing a new 2024 Jaguar F-Pace SVR from Harper Jaguar in Knoxville, TN. Seamless Searc More

by David Fox
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allen Sizemore, Tommy Pulvirenti
May 23, 2024 -

Harper Jaguar Alfa Romeo Maserati responded

David, we're delighted to hear that Allen and Tommy provided such an exceptional experience for you at Harper Jaguar. Thanks for the high recommendation, and enjoy your new 2024 Jaguar F-Pace SVR!

March 19, 2024

Moron would be too good to describe the salesman, Carter. Don’t tell them you’ll pay cash; they want you to finance with them. Don’t ask for records of service they have performed on a car. He told us he wou More

by lindsaystewart4250
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
After Turner
Mar 19, 2024 -

Harper Jaguar Alfa Romeo Maserati responded

Thank you for bringing this to our attention as feedback helps us improve. Though we can absolutely understand your frustration, we would also like to bring some clarity to this. The first in person meeting took place on 2/03/24. This included a test drive of the vehicle. Inside of each vehicle is a folder providing a copy of the Carfax and repair order. This shows the work our service department completed, as well as any other service recommendations. On 2/14/24, a copy of the same repair order was emailed to you. Over the course of two weeks, multiple managers had been in contact with you and offered assistance throughout the entire process. Our center was closed on Sunday 2/18, however, Carter still reached out to you saying that we would get with our service department on Monday 2/19 for the belts that you requested to be replaced. On 2/19 someone came in and purchased the vehicle. There was no paperwork or agreement reached prior to this. We notified you that someone was currently here looking at the vehicle and contacted you as soon as it sold to keep you from waiting. We also offered to find another one for you. We genuinely apologize that this experience was not positive.

August 28, 2023

ORDERED A PART THEY ACCEPTED MY MONEY AND THEN CANCELLED ORDER DAY LATER. THEY DIDNT HAVE THE PART BUT TOOK MY MONEY .. LEFT WITH WAITING FOR REFUND More

by parrdavi
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
SERVICE / SALES
October 17, 2022

It was a pleasant experience with Harper. I Would definitely do business with them again. More

by Chrisw7580
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd
Oct 17, 2022 -

Harper Jaguar Alfa Romeo Maserati responded

Chris, thank you for the great review! We are so glad to hear that you had a successful purchase experience working with the Harper FIAT team. Drive safely, and we hope to see you back!

June 09, 2022

Terrible dealership, if you want a car make sure while your waiting for the bank to finance the car you put a deposit down or you'll lose the car, I was waiting on the bank when the salesman informed me s More

by brads4411
Customer Service
Price
Recommend Dealer
No
Employees Worked With
wayne
February 22, 2022

We were very pleased with the service from Todd Bernstein Saturday at Harper! We drove up from Dalton to purchase a truck and he was very professional, helpful and friendly. Todd made the experience go ver More

by sjindsupply
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Bernstein
June 15, 2021

Great staff and service. Salesman was super friendly and knowledgeable and answered any questions that I had. Finance was a breeze and great follow up after the sale. Would definitely purchase from this dea More

by A Fite
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Sizemore
June 14, 2021

Very nice people we got good service we love the truck so far awesome I would recommend anyone we worked with 2 guys named Allen. There awesome More

by Suzannen430
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen
May 12, 2021

I recently purchased a 2015 Camaro SS from this dealership. It was a pleasure to work with Tyrell. Everyone I met was kind and professional. More

by Peggy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TYRELL
April 29, 2021

I purchased a Nissan XD a few months ago from Harper Mazaroti. I took it in for my survice And wash three days ago. Great job, thank you. More

by lawride
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't recall
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