Harper Volkswagen

I bought my VW Eos from a different VW dealership outside the state and have had numerous issues with it. I've taken it to Harper every time there was an issue and they have always been nothing but nice and the state and have had numerous issues with it. I've taken it to Harper every time there was an issue and they have always been nothing but nice and accomadating. They always make me laugh while I'm there and make sure that any concerns I may have are addressed. They've even helped me make sure that the out of state VW dealership pays for the things that they messed up. In my opinion, that's going above and beyond as they don't have to help me there. They could easily say, "Just call Gosset and see what they will do." Jeff in the service department is great. They always make sure I have a loaner and always make sure I know what needs to be fixed. Harper is great! I would recommend to anyone who would ask. More

Steve Nicole is very knowledgeable about Volkswagen service and a first rate professional. He obviously stays up on the latest technical information and looks ahead so you can plan your service appoint service and a first rate professional. He obviously stays up on the latest technical information and looks ahead so you can plan your service appointment accordingly. More

I've been doing business with Harper Volkswagen for many years now, and have yet to be treated with anything but friendliness and courtesy. Andy Maxey is the best! He makes sure my car is well taken care years now, and have yet to be treated with anything but friendliness and courtesy. Andy Maxey is the best! He makes sure my car is well taken care of and my service issues are resolved to my satisfaction. I've never had a bad experience. Thanks guys!!! More

I have always heard how dealerships can be hard to deal with in how they treat their customers when it comes to cost and service, but my experiences with Harper VW have not proven that to be true. I know t with in how they treat their customers when it comes to cost and service, but my experiences with Harper VW have not proven that to be true. I know that there are other cheaper and perhaps faster options in dealing with service elsewhere, but I feel like the service has been top notch, and they truly have gone the extra mile in keeping this customer satisfied. I can't speak for others, but my experience with Andy and Steve at Harper have been friendly and professional; they have both been willing to take the time to answer any questions I have had concerning my car and/or service, and both have been willing to offer reasonablesuggestions that will make my car run smoother and drive a lot longer. I am grateful for the care my car has been given overall and I hope to stay with Harper for as long as I own my car. More

I had not purchased a vehicle in over 10 years and was not looking forward to the car buying experience because it's usually a horrible one. My Toyota 4-Runner is 14 years old and it was time for somethi not looking forward to the car buying experience because it's usually a horrible one. My Toyota 4-Runner is 14 years old and it was time for something newer with less miles. I have owned Toyota products for the past 15 years and have been very pleased, but wanted to give the Volkswagen brand a try. Bill Blair was my sales person and he greeted me in the dealer lot with a smile and was very helpful. I felt no sales pressure whatsoever but at the same time time I felt like he listened to what my needs were and answered all my questions. I drove a Passatt Wagen and several Jetta Sedans. I ended up purchasing a 2008 Jetta 2.5 and I love it so far (I've only had it for 72 hours). It's such a fun car to drive and I love the interior lights (red & purple). Bill was right there with me through the whole process, was patient while I asked questions and even set up my satellite radio for me! When it came time to purchase, Joe in financing handled all the paperwork. He gave his full attention to me and explained everything very clearly. Again, I felt no pressure from Joe to purchase un-necessary service plans or "extras" that I felt like I did not need. He explained what each document was before I signed it and gave me time to look over everything carefully. I did purchase the platinum extended service plan because if fit my needs and I like having the extra peace of mind that it gives. Joe was polite & the financing was done in a professional and quick manner. Bill & Joe were both great! I hope the service after the sale is just as good. More