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Harr Toyota

Worcester, MA

2.8
484 Reviews

100 Gold Star Blvd

Worcester, MA

01606

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Showing 484 reviews

November 18, 2023

Ghosted by their salespeople, passed from one to another, finally got an email with proposed sales number - with $795 LoJack fee. Replied “please remove LoJack fee” and ghosted again. Will not reply. More

by HarrySTruman
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Bre and Jose
Nov 19, 2023 -

Harr Toyota responded

Harry, Your feedback is appreciated here at Harr Toyota. It would be great to speak with you regarding the communication and overall experience our Sales Team provided you while inquiring about a vehicle to purchase. Please email me the best contact information to reach you. Thank you, Martin Druffner General Sales Manager mdruffner@harr.com

November 17, 2023

They sold me a 2014 jeep grand Cherokee tried to force a LoJack system the car had a fuel leak and they tried to pass it of as my imagination ended up I found the fuel pump seal bad they refused to do anyth More

by Tinkmax57
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Emily Colcord
Nov 17, 2023 -

Harr Toyota responded

Hello, Your satisfaction is our goal here at Harr Toyota, and I would like the opportunity to speak with you about the condition of the 2014 Jeep Grand Cherokee you recently purchased regarding your fuel leak concern. Will you please email me your preferred contact information? Thank you, Martin Druffner General Sales Manager mdruffner@harr.com

Nov 18, 2023 -

Tinkmax57 responded

I had to repair the jeep to a cost of 1300 dollars your own employees noted the problem but the mechanic said he could not duplicate the smell and on top of that he dented my driver’s door what you’re thoughts on that tinkmax57@gmail.com also I had hip replacement during the warranty period and was laid up for weeks

October 04, 2023

The sales person I was communicating with, stopped answering my calls or returning my calls from the past two weeks. After calling Harr to find another sales person, the response was very neutral. Loo More

by Vishal.
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Sabrina Allsopp
September 30, 2023

On 9/25/2023 I went for water leak service passager side windshield down to the carpet. It Drips. The two unskilled front desk charge me about $300 just to tell me they never found the problem. And try to More

by worchestera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gabriele Rodriguez
September 12, 2023

This review is left to rate the experience I had with my salesperson. Although I ended up purchasing my Toyota RAV4 XLE from another dealership, this occurred because of timing (other dealership had it an More

by hardytim85
Recommend Dealer
Yes
Employees Worked With
Michael Carey
Sep 13, 2023 -

Harr Toyota responded

Thank you for taking the time to leave this stellar review! We are delighted to know you had such a terrific experience with our Sales Team. Please let us know if you have any additional questions or concerns and thank you for choosing Harr Toyota.

August 01, 2023

I would give it a zero if I could. I have bought 3 new cars here and never experienced such an inept service crew More

by z4west00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob, Matt etc
Aug 03, 2023 -

Harr Toyota responded

Hello, Thank you for taking the time to share this feedback with us. We take immense pride in how we take care of our customers here at Harr Toyota. I would like to learn more about your experience with our Service Team. Please reach out so we can discuss this in greater detail. Thank you, Matt Duszak​ Service Manager​ 508-471-2424​ mduszak@harr.com

July 16, 2023

Brought my tundra in for service, and got nothing but excuses as to why my truck could be fixed. First they blamed it on mice ,and charged me for it,but found nothing. Then the battery,then the windshiel More

by baldpeakmtn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Debra, Emily Colcord
Jul 16, 2023 -

Harr Toyota responded

Hello, It would be appreciated to have the chance of speaking with you regarding the repairs that our Service Team has performed on your vehicle. Could you please reach out to me at a time that works best for you? Thank you, Matt Duszak​ Service Manager​ 508-471-2424​ mduszak@harr.com

June 08, 2023

Called to get info about a car and spoke to EXTREMELY rude sales person name "Nana"! Very vague regarding pricing and said I had to buy car with add ons I did not need. Manager was no better! Do your More

by dionnefumba
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Na Na (Sales man)
Jun 08, 2023 -

Harr Toyota responded

Hello, We would appreciate the opportunity to speak with you regarding your experience with our Sales Team here at Harr Toyota. Please initiate contact directly so we can discuss this further. Thank you, Martin Druffner General Sales Manager mdruffner@harr.com

March 15, 2023

I bought a Honda CRV 2016 at 100 Gold star boulevard and a few days later realized it was vibrating and shaking, it was concerning. I returned to them, to see if they could figure out what was wrong with it More

by irisleonor19
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Emily Colcord
Mar 15, 2023 -

Harr Toyota responded

Hello, We appreciate you sharing your recent experience with us here at Harr Toyota. Our team prides itself on the high-quality standards that we maintain and I would appreciate the opportunity to speak with you about the feedback you have shared. Could you please email your preferred contact information to me? Thank you, Martin Druffner General Sales Manager mdruffner@harr.com

March 04, 2023

I like the service at Harr Toyota, especially the hospitality of Mr. Jefrey Gusman who always welcomes us with a smile and demonstrates knowledge of what he does. More

by erwingsubieta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jefrey Gusman
Mar 07, 2023 -

Harr Toyota responded

Receiving 5-star reviews like yours is what our Service Team strives for here at Harr Toyota. Thank you so much for letting us know that we could provide a professional service experience for you at your service appointment that exceeded your expectations. We are pleased to see that we are your go-to Service Department. Your business is genuinely appreciated. Feel free to let us know if we can help with anything else. Have a wonderful day.

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