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Hart Nissan of NOVA - Service Center

Springfield, VA

4.8
102 Reviews

102 Reviews of Hart Nissan of NOVA - Service Center

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November 30, 2021

This dealership is the best from the sales people to the service department whenever I make a appointment for service I never had a problem they make it easier for me . I traded in 2 vehicles with them and More

by cotheman1000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Hartoonian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnathan "JJ" Johnson, Robert Easton, Adam Simpelo, Gary Hull, Frederic Murray, Imani Marshe
Dec 01, 2021 -

Hart Nissan of NOVA responded

Thank you so much for taking the time to leave us a 5 star review! We truly appreciate the opportunity to be of service! We look forward to seeing you again! I will share your comments with our staff, and they will be thrilled!

November 27, 2021

The service tech was very nice and accommodating and the work was efficient and fairly quick. More

by Sdonelson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frederic Murray
Nov 27, 2021 -

Hart Nissan of NOVA responded

Thank you for taking the time to leave us a 5 star review. We truly appreciate you and the opportunity to be of service! We look forward to serving you again!

November 24, 2021

Service was great and timely. The team did exactly what I requested and the billing system was efficient. More

by Coltommyh@gmail. Com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2021 -

Hart Nissan of NOVA responded

Thank you for taking the time to leave us a 5 star review. We truly appreciate you and the opportunity to be of service! We look forward to serving you again!

November 23, 2021

Great service and friendly customer service.Waiting time was reasonable and the quality of service was excellent. More

by emelkonian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnathan "JJ" Johnson
Nov 27, 2021 -

Hart Nissan of NOVA responded

Thank you for taking the time to leave us a 5 star review. We truly appreciate you and the opportunity to be of service! We look forward to serving you again!

November 20, 2021

From the beginning I had the best experience , one was my first time at this location for service in my car ,the person that HE was in charge was courteous very profesional . Very sorry I can’t remember his More

by universalccc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Fair
Nov 27, 2021 -

Hart Nissan of NOVA responded

Thank you for the 5 star review. We appreciate the opportunity to earn your business! We will share your comments with our staff.

November 20, 2021

Chris in services at Hart Nissan of Nova in Springfield is impeccable to work with. He is very responsive, thorough and polite. Thank you, Chris. JJ has also been wonderful in the few times he had assisted More

by rhaile
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnathan "JJ" Johnson
Nov 27, 2021 -

Hart Nissan of NOVA responded

Thank you for taking the time to leave us a 5 star review. We truly appreciate you and the opportunity to be of service! We look forward to serving you again!

November 19, 2021

I enjoy all cleanliness and my service rep Christopher. Christopher is approachable ,professional and courteous. More

by jjulianj2
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2021 -

Hart Nissan of NOVA responded

Thank you for taking the time to leave us a 5 star review. We truly appreciate you and the opportunity to be of service! We look forward to serving you again!

November 19, 2021

Lacks quality service, lacks professionalism. Half-xxx attempts to make things “right.” Have brought car here twice for repairs and Both times have left the service center with new issues. More

by NeverAgainFromHart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Johnathan "JJ" Johnson
Nov 21, 2021 -

NeverAgainFromHart responded

Bought a used car and was promised a few things would be replaced so my car could feel like new. Never received a phone call. It took months to finally get it resolved. When I took my car in for a recall they made the change, but then messed up my air conditioner. When I finally got my car replacement parts, they told me a couple things were fixed that I asked them to take a look at-- they weren't fixed. When I picked my car up, the car looked (no exaggeration) like they left the windows open underneath a tree during fall, allowing leaves, grass, and tree sap to fall into the car. I had to take it to a professional car cleaner immediately after picking my car up.

November 16, 2021

Wonderful service of all My advisor was kind and Wonderful service of all My advisor was kind and informative of work to be done. More

by CRW1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frederic Murray
Nov 27, 2021 -

Hart Nissan of NOVA responded

Thank you for taking the time to leave us a 5 star review. We truly appreciate you and the opportunity to be of service! We look forward to serving you again!

November 14, 2021

The service department made me feel like a valued customer. They revived my 2016 Altima that had been sitting for two years. More

by John C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frederic Murray
Nov 14, 2021 -

Hart Nissan of NOVA responded

Thank you for taking the time to post such a wonderful review about your recent experience. We truly appreciate you and thank you for the opportunity! Let us know if we can be of any further assistance.

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