Hatch Toyota

The salesman that greeted me at the door started off fine. He asked what I was looking for, I told him a pickup truck from last years model…something not too expensive. After getting my name and number fine. He asked what I was looking for, I told him a pickup truck from last years model…something not too expensive. After getting my name and number, he asked about my budget. I told him it wasn’t his business, let me worry about my budget. I wasn’t with him for five minutes when he stood up, yelled for his manager and said he was being disrespected. I didn’t get much better treatment from the manager who interrupted me. When I asked specifically about a 2023 Toyota Tacoma they had listed at the site, they said they didn’t have it yet. Worst customer service experience ever. Don’t they reach salesmen to tailor the sale to the client? But instead of listening to me, the salesman wanted to waste a lot of my time when they didn’t even have the truck they listed online. 👎 More

Came in for a simple rotation of tires and never got rotated imocked my tires rotated imocked my tires More

What started out as a great experience turned sour pretty quick. I totaled out my FJ and needed a new one. They had one listed for a fair price so I negotiated everything over the phone before driving up fro quick. I totaled out my FJ and needed a new one. They had one listed for a fair price so I negotiated everything over the phone before driving up from Phoenix. I use the truck pretty much exclusively off-road so wasn’t going to nitpick it. It had just been through “safety inspection” by Hatch so wasn’t worried about the cosmetic or interior damage that wasn’t disclosed to me before driving 3 hours. Upon my drive home, truck ran hot as it was low on coolant, blown shocks made breaking scary, battery was bulging to point of leaking, oil leak, power steering leak, and 72 miles into my drive check engine light turned on. Sent a text to sales person who didn’t even respond. Dealership started calling me to get emissions testing done so they could title it. It wouldn’t pass emissions and needed new Catalsyt to pass (a couple thousand dollars). Manager called me and told me they knew about all the issues but declined to fix them as emissions weren’t required in Showlow. He only offered to pay for a new battery at local Toyota dealer (didn’t respond to multiple emails and never paid for it when I sent invoice). They knew I needed emissions where I live and actually cleared the check engine light and hid it from me. They admitted it was revealed in their inspection and just failed to disclose it. Wow. I enclosed a few pics so you can see some of the items that needed replacement within 300 miles. Absolutely no help after the fact. If buying used I would suggest taking to a different dealer for inspection before buying from them. Could have been a great experience but post purchase was horrific. Also filing a complaint with ADEQ More

Michael sold me my new Toyota Prius. He’s a great salesman and took care of me very well. I highly recommend this dealership to anyone looking for a new or used vehicle. He’s a great salesman and took care of me very well. I highly recommend this dealership to anyone looking for a new or used vehicle. More

Some confusion at first. Jason got things resolved and was very cordial and understanding. I would recommend them. was very cordial and understanding. I would recommend them. More

This was the best car buying experience we've ever had, from now in we will only buy our vehicles from Hatch Toyota. From the moment we walked onto the lot we were treated well. They listened to what from now in we will only buy our vehicles from Hatch Toyota. From the moment we walked onto the lot we were treated well. They listened to what we needed and went out of their way to make sure we were taken care of. Antonio worked for hours to get us the best deal. Hatch Toyota has earned our business for life! If you want honesty and integrity plus a more than fairly deal, Hatch Toyota is the only place to go! More

Logan is a great guy and dealer to worth with!Logan has Logan is a great guy and dealer to worth with! Logan has helped up with 2 separate vehicle trade-in's. We could not be happier with both vehicles. Logan is a great guy and dealer to worth with! Logan has helped up with 2 separate vehicle trade-in's. We could not be happier with both vehicles. Logan was honest, professional, and very helpful. We hope to go through Logan again for any future vehicle needs. A real great guy to deal with! More

We were out in 2.5 hrs. Very easy to deal with! Highly recommend Hatch! recommend Hatch! More

Hands down the BEST car buying experience I’ve ever had. Due to the current nationwide inventory shortage I had almost given up on my new car search. I had tried with several Toyota dealerships in the valle Due to the current nationwide inventory shortage I had almost given up on my new car search. I had tried with several Toyota dealerships in the valley, but they were price gouging new inventory, charging 5-10k over MSRP and they were unwilling to negotiate at all. I was lucky enough to get Sam Frederico on the phone when I saw they had the army green 4Runner that I had been searching for for months. He worked so hard to get me the best price possible and saved me thousands of dollars vs. the other Toyota dealerships I had worked with. He was so attentive and went out of his way to make the experience as seamless as possible. We were able to negotiate the deal, secure a deposit, and approved for financing all over the phone and online. When we arrived at the dealership we spent less then 45 minutes there, a few minutes on paperwork and the rest of the time learning about all the cool features of my new ride. Sam made us feel like family and was so knowledgeable about our car, he really was a trusted advisor. I was truly blown away by this dealerships top notch customer service and I will return here for my next purchase. I will also be sure to tell everyone about how I was treated here and how even though it’s a sellers market, they still made a fair deal and did what was best for the customer, even when they didn’t have to. That says a lot about the integrity of this company and it won’t be forgotten. More