Hawk Chevrolet of Joliet - Service Center

They really really try to make your concerns theirs! I went to Hawk Chevrolet for a big problem with my power seat,(I'm 6-5 and the seat was jammed all the way forward from my tiny wife), since I had a p I went to Hawk Chevrolet for a big problem with my power seat,(I'm 6-5 and the seat was jammed all the way forward from my tiny wife), since I had a problem getting in/out due to hip problems I looked at the bigger Silverado and I liked it a lot. Frankie, the sales assoc. went to great lengths to bring to the front doors 4 different vehicles! I picked THE one out I needed. His co-worker Chad worked with me the next day for Frank (who was off) and got me a great deal with full coverage for the entire loan for only a few more dollars than I was already paying for my current vehicle. Great job! Even the finance end was made easy to understand and agree on. Amy, the On-Star and Navi setup person was also great and very helpful!! All in all, I, again, feel totally satisfied with my time well spent buying my 4 last vehicles at Hawk! Thanks to all. More

Love Hawks I bought a car in May 2018 and had great service from the salesman Brandon Miller to the finiance guy Joseph Khalil. I have had 2 oil changes and my t I bought a car in May 2018 and had great service from the salesman Brandon Miller to the finiance guy Joseph Khalil. I have had 2 oil changes and my tires rotated and had great service each time, about 1-1 1/2 hour wait which is not to bad. More

HORRIBLE CUSTOMER SERVICE This dealer is borderline racist I was asked for 4 identifications in order to even run my credit. Why because I'm Hispanic? Customer service is terri This dealer is borderline racist I was asked for 4 identifications in order to even run my credit. Why because I'm Hispanic? Customer service is terrible. More

Scam artist I took my Cruze in for an oil change and trans fluid flush as I left the dealer the trans started slipping and making a whine noise. I returned to the I took my Cruze in for an oil change and trans fluid flush as I left the dealer the trans started slipping and making a whine noise. I returned to them and they tried to tell me it was a coincidence sounds like xxxxxxxx to me They told me the trans needed rebuilt or replaced after a week my car was done. I drove from 2 days and I had a major trans fluid leak I returned to them and this time they said it was a wore seal How does a seal wear out in 2 days on a rebuilt or new trans?? Nothing but liars More

Service Jorge Carranza made sure that the problem with my vehicle was addressed promptly. Absolutely no hassles and no waiting. He supplied me with outstand Jorge Carranza made sure that the problem with my vehicle was addressed promptly. Absolutely no hassles and no waiting. He supplied me with outstanding service and was a pleasure to deal with. Thank you Jorge! More

service experience We encountered many issues with the HHR, but Jorge did everything within his power to ensure that every issue was addressed. As a former "car guy," I We encountered many issues with the HHR, but Jorge did everything within his power to ensure that every issue was addressed. As a former "car guy," I know what it takes to run a successful dealership & service dept., and if I was back in the business, I would do everything in my power to poach Jorge from Bill Jacobs and actually run my service dept. he's that good! More

Service Jorge Carranza has been great to work with in taking care of the recalls on my car and also checking on the car in general for me!!! He is very frien Jorge Carranza has been great to work with in taking care of the recalls on my car and also checking on the car in general for me!!! He is very friendly and courteous! A+ More

I have come to Bill Jacobs for a long time and my mom has purchased several cars from here as well. I like the friendliness of the service crew and the salesman I work with try to go above and beyond for my purchased several cars from here as well. I like the friendliness of the service crew and the salesman I work with try to go above and beyond for myself and my family. More

Bought an Equinox from them several years ago. Have had the vehicle into their service department 6 times because whenever it rains the spare tire well fills with water, a problem they've never fixed. Fina the vehicle into their service department 6 times because whenever it rains the spare tire well fills with water, a problem they've never fixed. Finally after a downpour, water splashed out of the well and shorted out the lock on the rear hatch. There is no manual release on the door so it can't be opened. That's a huge problem for me since I am disabled and store my chair in the back. Took it to Jacobs and they said it was normal wear and tear and since it was no longer under warranty it would cost me almost $600 to fix it even though they were too incompetent to fix the problem with the leak . More