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166 Reviews of Headquarter Honda - Service Center
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October 26, 2011
We have a 2001 Honda Odyssey and a 2007 Honda Element we started to take to Headquarter Honda for service since they opened and have dealt with Danielle Perron in the service department ever since. We actua started to take to Headquarter Honda for service since they opened and have dealt with Danielle Perron in the service department ever since. We actually consider her a friend, she is courteous, sincere, super friendly and she cares about you and the issues with your vehicle. Danielle always does her best to try to help you, she is just a great person. Recently, a few weeks after major maintenance work done to our Odyssey, our transmission broke(problem known for 2001 Odyssey's). Danielle and the whole service department came through for us and they went above and beyond to help us repair the transmission. We just recommend Headquarter Honda service department for their dedication to their customers, integrity, and quality work. Danielle is the best service advisor, she is just the life of the service department at Headquarter Honda, go visit her! More
by carola71
Employees Worked With
Danielle Perron
Helpful September 01, 2011
We had the misfortune of having our car start to overheat right at exit on SR 50 on the beginning of a cross country trip from Ft. Lauderdale to Las Vegas. At first we thought that having a Honda dealer righ right at exit on SR 50 on the beginning of a cross country trip from Ft. Lauderdale to Las Vegas. At first we thought that having a Honda dealer right there was a blessing, but it turned out to be a curse. We have a 2006 certified pre-owned Honda with only 32000 miles, we had the 30000 servive done about a week before we left, which included a radiator flush and refill. The service department took 2 days to finally diagnose what they said was " major engine damage" and they wanted us to put up a 1400 dollars to pay for them to look into it furthet in case Hondacare didn't pay for it. After calling Holman Honda , the company we bought the car from, they waived that fee. We had to wait 2 days for a Hondacare rep to come out and tell us that the repair wasn't covered because a non-Honda fluid had been put in the radiator. HQ Hoda really had no interest in doing a repair on a car they did't sell. Holman Honda looked at our service record and realized no one ever ever serviced the car besides them so they agreed to do the "major engine repair" at no cost to us. Holman paid to have the car shipped back to Ft. Lauderdale, but no one at HQ Honda told the truck driver that the hood wasn't latched and on the way the hood blew open and broke the windshield along with 2400 dollars of body damage. In addition, the icing on the cake, when Holman mechanics finally looked at the car , they determined there was no "major engine damage", all the car needed was a new radiator and heater core and we could have been on the road in a day or two, instead of having to rent a car to finish our cross country trip, which cost us $1600. Not all Honda dealers are created equal..steer clear of this one if you can More
by jimbibbee
Employees Worked With
Mike - Service manager Nicole - Service writer
March 16, 2011
from ease of appointment....called Tuesday, in on a wednesday Carlos Sanchez, who I beleive is the service manager met me at the door. Asked what the issues were and repeated back to make sure he unde wednesday Carlos Sanchez, who I beleive is the service manager met me at the door. Asked what the issues were and repeated back to make sure he understood what I was dexcribing. I was in right at my appointed time, and while waiting was shown a seating area for television, a coffe if I wanted, as well as a place to go on the web. Within 20 minutes Carlos came and told me it was simply a loose plate around the brake...NO CHARGE!!!! As a dedicated Honda owner for over 30 years simply the best service manager I have dealt with More
by blackjack7
Employees Worked With
carlos sanchez
December 26, 2010
I went for service/oil change and left feeling like I had just spent the hour at the Ritz-Carlton. The service department could not have been more friendly, accommodating, and (unlike the Ritz,) affordable. just spent the hour at the Ritz-Carlton. The service department could not have been more friendly, accommodating, and (unlike the Ritz,) affordable. They offered to feed me some brought in lunch if I was hungry, had packaged crackers and drink free of charge, provided me with great waiting areas, complete with a computer lab type setting. As I waited for my TEN DOLLAR oil change (WITH FREE WASH) I munched on my crackers, drank my drink, and played on the Internet in a warm, comfortable and quiet setting. I was texting my husband the entire time, saying I did not want to leave. I am heading their today for more extensive service and will most likely receive the same treatment. I recommend this place highly. The staff is highly profressional. More
by cvg
Employees Worked With
Service people
October 20, 2010
Kara stepped in to assist me while I had my car in for a front brake job despite the fact I was not her original customer and provided me with excellent service, made sure I got a fair price for the work do front brake job despite the fact I was not her original customer and provided me with excellent service, made sure I got a fair price for the work done, all the while demonstrating a great attitude and through approach to getting my repair handled. More
by FLS2kguy
Employees Worked With
Kara Kay
September 30, 2010
I give Headquarter Honda in Clermont, FL the highest ratings for customer service and quality of their services. I have 3 Hondas that I bring in on a regular basis for normal maintenance service. Thi ratings for customer service and quality of their services. I have 3 Hondas that I bring in on a regular basis for normal maintenance service. This service work is done correctly and in a reasonable period of time while I wait. All charges are explained to me and have never had any reason to question my invoice. The waiting area is clean, and there is even a "quiet" room where I can use the internet and get my work done while I wait. I would highly recommend HQ Honda in Clermont, FL to anyone needing service on their Honda vehicle. More
by DrivingMan
Employees Worked With
Gayle Tomasini and Carlos Sanchez
