Hebert's Town and Country Chrysler Dodge Jeep RAM - Service Center
Shreveport, LA
1,163 Reviews of Hebert's Town and Country Chrysler Dodge Jeep RAM - Service Center
Excellent service as always! Thanks again John Frazier for taking care of us as you always have. You always make us feel like we are not being taken advantage of! Thanks again John Frazier for taking care of us as you always have. You always make us feel like we are not being taken advantage of! More
Service and oil change. Awesome experience. In and out in 35 miinutes! Tremendous savings on oil changes and no attempts to upsell me on things I did not need. Thanks, Bri Awesome experience. In and out in 35 miinutes! Tremendous savings on oil changes and no attempts to upsell me on things I did not need. Thanks, Bridgette!! More
Fast and fair I went to Hebert's Town & Country in my 2015 Charger to get it serviced. While waiting I visited with Colby Currier who had sold me the Charger and d I went to Hebert's Town & Country in my 2015 Charger to get it serviced. While waiting I visited with Colby Currier who had sold me the Charger and discussion turned towards what trade in value it had. Turned out I owed less than it was worth on a trade. Found a Durango that had everything I was looking for and we made the deal after a test drive. Took a total of a couple of hours. As long as Colby is at Hebert's I'll be trading there. Btw, love the Durango. More
Awesome Service Advisor John Frazier John Frazier has been my Service Advisor the last couple of times that I have brought my Jeep Wrangler in for some work that was needed. He is very fr John Frazier has been my Service Advisor the last couple of times that I have brought my Jeep Wrangler in for some work that was needed. He is very friendly, honest, and keeps me informed on what's going on. I greatly appreciate it. Thanks :-) More
service tire air sensors got me in quickly and service was completed in a reasonable time. i was pleased with the work and was I impressed with the friendly staff. got me in quickly and service was completed in a reasonable time. i was pleased with the work and was I impressed with the friendly staff. More
Thanks to John in the Service Department! A HUGE thank you for the fantastic service department! My service manager, John, and the wonderful mechanics who repaired my car were just wonderful. A HUGE thank you for the fantastic service department! My service manager, John, and the wonderful mechanics who repaired my car were just wonderful. They're efficient, friendly, honest, and dependable. Thanks again, John! More
Excellent Personal Service From the moment I called, to arriving at the Service Department, I received personal attention to my vehicle. Chuck Phipps returned my call within 1 From the moment I called, to arriving at the Service Department, I received personal attention to my vehicle. Chuck Phipps returned my call within 15 minutes and addressed my concern quickly. Upon arriving, Chuck was attentive to my concern immediately and assigned me to the care of John Frazier. John continued the excellent personal attention and I knew my vehicle was going to receive the proper repairs. The ladies were so pleasant in the service department also! John was in constant communication with us about the repairs and overall it was an easy process. I recommend this top notch service department to anyone! More
Excellence It is very rare that I actually give a review. Sub-par is normal in todays society. It is no longer about the client, so as things go; I very rarely e It is very rare that I actually give a review. Sub-par is normal in todays society. It is no longer about the client, so as things go; I very rarely even have a pleasant experience when dealing with any large company. But, I believe it necessary to say something when a person goes above and beyond just doing their job. John Frazier, went well above and beyond what was/is required of him. Not only did he help me to insure that my truck was fully repaired. He, and some of the other managers, when they found out that my son was being born around the time that my truck would be complete, they got my son and my wife gifts and John himself brought my truck too me rather than having me leave my new born first child to pick up my truck. John Frazier and the entire team at this dealership has gone to the nth degree to take care of and help. Thank all of y'all, I really do not know how to properly thank all of you. Jordan M. Barron More
very pleased Was concerned after reading one review, but on meeting Nate concern alleviated. We found Nate to be a courteous and helpful young man. We were on a Was concerned after reading one review, but on meeting Nate concern alleviated. We found Nate to be a courteous and helpful young man. We were on a tight timeline and Nate was able to help us get the needed part overnighted so our Ram 3500 could be repaired the next morning to get us back on the road. THANK YOU NATE More
it is not the most customer centered. I had my new Jeep in to have a warranty part replaced, The parts manager and his staff were fabulous. The wrong part had been ordered and they got o I had my new Jeep in to have a warranty part replaced, The parts manager and his staff were fabulous. The wrong part had been ordered and they got on the phone and took care of it immediately. Pick up time just wasn't up to par. The gentleman who went to get my car brought it round, left the door open, didn't speak and walked away. Had to call to him and chase him down to find where my keys were left. Someone else suggested to him that they were in the cup holder. He looked and said yes they're there. What would it have taken to say here is your key, put it in my hand and said have a nice day? Training and care. More