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Hebert's Town and Country Chrysler Dodge Jeep RAM - Service Center

Shreveport, LA

4.6
1,163 Reviews

1,163 Reviews of Hebert's Town and Country Chrysler Dodge Jeep RAM - Service Center

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February 14, 2018

Excellent service as always! Thanks again John Frazier for taking care of us as you always have. You always make us feel like we are not being taken advantage of! More

by craig6969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Frazier
Feb 19, 2018 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

Craig, we're happy to know that John continues to provide you with top-notch service! Thanks so much for recommending him!

February 07, 2018

Service and oil change. Awesome experience. In and out in 35 miinutes! Tremendous savings on oil changes and no attempts to upsell me on things I did not need. Thanks, Bri More

by Kayla Fenner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bridgette?
Feb 12, 2018 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

Kayla, we're happy to know that you were satisfied with the service your vehicle received, as well as the interactions you had working with Bridgette. Thanks so much for this review and we hope you'll be back for your next oil change!

January 31, 2018

Fast and fair I went to Hebert's Town & Country in my 2015 Charger to get it serviced. While waiting I visited with Colby Currier who had sold me the Charger and d More

by lacouyon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gwen in Express Lube, Colby Currier
Feb 12, 2018 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

Sounds like serendipity! We're glad you're loving your new Durango and that you got a great trade-in value for your Charger! Thanks for planning to buy with Colby again in the future and for recommending him and Gwen!

October 06, 2017

Awesome Service Advisor John Frazier John Frazier has been my Service Advisor the last couple of times that I have brought my Jeep Wrangler in for some work that was needed. He is very fr More

by Cwebster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Frazier
Oct 09, 2017 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

John Frazier is indeed a wonderful service advisor and we're so glad to have him on staff. We're beyond happy to know he has kept you informed and taken such great care of you and your Wrangler each time you've brought it in. We hope to see you next time you need service. Thanks for this amazing review!

September 19, 2017

service tire air sensors got me in quickly and service was completed in a reasonable time. i was pleased with the work and was I impressed with the friendly staff. More

by queen bee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember service guys name
Sep 20, 2017 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

We're happy to hear our techs were swift in their service of your vehicle and that you enjoyed your interactions with our staff. Thank you for this five-star review and we hope to see you again for your next maintenance appointment!

May 23, 2017

Thanks to John in the Service Department! A HUGE thank you for the fantastic service department! My service manager, John, and the wonderful mechanics who repaired my car were just wonderful. More

by Cleatta Morris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John (service manager)
May 24, 2017 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

Cleatta, we are thrilled you had such a great experience at our service department and that John and our mechanics did an awesome job repairing your car. They love what they do and we're happy your interaction with our staff was a pleasant one. Thanks again for this review!

April 21, 2017

Excellent Personal Service From the moment I called, to arriving at the Service Department, I received personal attention to my vehicle. Chuck Phipps returned my call within 1 More

by JudyB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Phipps, John Frazier
Apr 21, 2017 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

Judy, thanks for bringing your vehicle to us and writing this awesome review! Both Chuck and John are amazing at making sure each customer is taken care of promptly and checking every detail to make sure the vehicle is repaired properly. We can't thank you enough for recommending our service department so highly and hope you'll be back if your vehicle needs future repairs!

April 02, 2017

Excellence It is very rare that I actually give a review. Sub-par is normal in todays society. It is no longer about the client, so as things go; I very rarely e More

by Mongo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Frazier
Apr 03, 2017 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

Wow, thank you so much for this incredible review, Jordan! In our business, the customer always comes first and we're so happy to be able to deliver your new truck and a few extra gifts so you don't have to take time away from your newborn son. We know all too well how crazy life gets when you have a baby and we are glad we could make things a little smoother for you. Thank you for your incredibly kind words about John and our team! Congrats on the new truck and an even bigger congrats on your first child!

October 19, 2016

very pleased Was concerned after reading one review, but on meeting Nate concern alleviated. We found Nate to be a courteous and helpful young man. We were on a More

by GloM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Burks
Oct 19, 2016 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

GloM, we are so glad to hear that Nate Burks was able to get the part you needed quickly. Everyone in our service department is dedicated to making sure each customer's concerns and needs are met. Let us know if you need assistance in the future!

September 21, 2016

it is not the most customer centered. I had my new Jeep in to have a warranty part replaced, The parts manager and his staff were fabulous. The wrong part had been ordered and they got o More

by Prunyon
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nathan Burks
Sep 21, 2016 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

Thank you for sharing with us your experience. We strive to improve every day. We are sorry to hear that some of your experience didn't demonstrate what we believe in. We are happy to hear that you enjoyed your experience with our parts department. We hope to continue to have the opportunity to work with you in the future.