Helms Bros., Inc.

Triple Great Great service, great people interaction, and great deal!!! This salesman is always friendly towards the customers, and has high etiquette. Not only Great service, great people interaction, and great deal!!! This salesman is always friendly towards the customers, and has high etiquette. Not only he is trying his best to give us the best offers, he also gives out great advices. He is definitely trustworthy. More

Top Notch Service I couldn't be happier with Matthew Villacis. The service he provided was efficient, straightforward and extremely thorough. Just an overall phenomenal I couldn't be happier with Matthew Villacis. The service he provided was efficient, straightforward and extremely thorough. Just an overall phenomenal experience with Matthew! More

Excellent service at Helms Bros working with Maurice Martin I am very happy i work with Maurice on the purchase of my GLK350. He was courteous, professional and patient. There are alot of little things he does, I am very happy i work with Maurice on the purchase of my GLK350. He was courteous, professional and patient. There are alot of little things he does, that he makes me feel like he cares about his client.. Overall it was a 10/10 experience...When it's time for my car upgrade, i will definitely come back to look for Maurice. More

Below Average Service My second time at this service center, first time I went for an oil change. Second time, I brought in my certified vehicle because the driving seat se My second time at this service center, first time I went for an oil change. Second time, I brought in my certified vehicle because the driving seat seam began to tear, they gave me a loaner and replaced the cover of the leather seat. My car was ready 2 days after, as I got my car back, I began to drive and realized the ECO function of the vehicle was no longer working. Some inexperienced mechanic/tech was working on my vehicle, messed something up while fixing the original problem. Went back, was given the same loaner. 4 business days + 3 long weekend days (Memorial Day) later, my car was available. The day I picked it up (for the second time), they were short staffed and there was no one at the front desk for approximately 8 minutes. Anyhow, when I came home, I then noticed the front right side of my bumper had a scuff/streak on it which was not there before. Also noticed that the mark was painted white in the attempt to hide it. Please save yourself stress and avoidable problems. Get your Mercedes Benz vehicle, that we all worked hard for, serviced by another REAL Mercedes Benz service center. Helms Bros have truly disappointed me, their staff and employees are unprofessional (NOT all, but a great amount). Unsatisfied with my experience and service. Will make sure none of my family or friend see the door of this service center. One word, HORRIBLE. More

Maurice Martin was outstanding!!! I purchased a car from Helms Brothers this past Saturday and Maurice was my salesman. Having never driven a Mercedes before he was extremely patient I purchased a car from Helms Brothers this past Saturday and Maurice was my salesman. Having never driven a Mercedes before he was extremely patient explaining all aspects of the vehicle. I highly recommended him!!! More

Theo Ripoll made it the best experience ever!!!! Theo is professional, courteous and would work to get you the best deal. He took his time to find out what specs were the deal breaker for my wife's c Theo is professional, courteous and would work to get you the best deal. He took his time to find out what specs were the deal breaker for my wife's commuter car. Found us the car with ever more features in addition to what we really wanted, on top of that got us the BEST deal in entire Queens, Long Island area. I am a very happy customer during very first experience here and will definitely refer friends. More

Poor Service Helms gave me the run around everytime I called abt a problem with my car. My car started vibrating when I called Helms to come in they say I have to Helms gave me the run around everytime I called abt a problem with my car. My car started vibrating when I called Helms to come in they say I have to wait nearly 2 weeks for a loaner. How can I drive a car that is heavily vibrating much longer. I spent over 100,000 on the purchase of my car and they always xxxxxxxx me when I call. Maybe its the color of my skin tone I really dont knw why I cant be treated fairly. Never again I buy a Benz car or give business to Helms. More

Andy did everything I requested and suggested other importan I brought both my 2011 and 2017 trucks to Andy, he was efficient in going over suggested services and pricing. He helped me and my wife to save time a I brought both my 2011 and 2017 trucks to Andy, he was efficient in going over suggested services and pricing. He helped me and my wife to save time and money by investing in certain services which I truly appreciated. Andy also kept in touch with me during the day and follow-up after service to see if all was well. He is an EXCEPTIONAL representative of your firm, we are DELIGHTED to have him as our long term service rep.! More

Andy lin is the Best Andy Lin is a very Nice person.very patient and very professional. I highly recommend seeing Andy Lin if you are looking for the service of your ve Andy Lin is a very Nice person.very patient and very professional. I highly recommend seeing Andy Lin if you are looking for the service of your vehicle. Jack Chen More

Awesome effort, service excellencand Applause for Maurice!! I am a 16yr Auto sales Veteran(which I did not disclose) - out of town deal- I live in Baltimore, MD. Send an online inquiry directly to Maurice Mar I am a 16yr Auto sales Veteran(which I did not disclose) - out of town deal- I live in Baltimore, MD. Send an online inquiry directly to Maurice Martin, based on his online reviews on Google and DealerRATER - which were all excellent by the way! He was fast with response time and answer all my question about the Benz E350 Certified Pre-Owned. He is a very very confident, laid-back professional and exhibits superb product knowledge about the brand. He paid great attention to all of my concerns and each were resolved. The process was so relaxing and fun, I was even bought lunch by management. I will surely be a repeat customer down the road. Maurice is a gem! Go and ask for Maurice!!! More