My Review Of Hempstead Ford Lincoln:
First off, don't be fooled by the positive reviews. They send a link for you to give positive reviews and one if you had issues, so most people click the issues link if they had problems and that takes you to them directly not the review site, so you won't see negative reviews. I felt strongly that my experience should be shared so I made sure to post here.
I brought my 2013 Limited Explorer in for service of the GPS system 3 times in 6 mo. Each time I was told that they had the fix. They did not. The last time it was in, they were so proud that they were able to fix the ambient lighting which kept changing color in me (ended up keep changing anyway, so even that wasn't fixed). I asked how the GPS was and they said, oh that we couldn't fix. As if it's no big deal. Well it IS a big deal. I rely on a. GPS for work to get to customers. Turns out that it was never going to work. It's a known issue with Ford Corp. so I was lied too once when I bought the car, nobody told me, 'hey, just so you know before you plunk down $40k, the GPS system doesn't work', and again when I was at service when they kept telling they would fix it.
I asked for a Manager. I was told he was busy! Too busy to speak with a customer? Lol. I insisted so they went and got him. I asked him to replace my entire unit with one that works, since apparently, Ford Corp. says it's not all units that are bad, but a large number of them are. I thought asking for a new unit after giving them 3 tries to fix what I had was reasonable. I was told by the !anager, Ina. Tone reminiscent of the Sopranos, 'I'm not gonna do that'. When I asked why he told me that it wasn't his problem, it was Ford's problem. SERIOUSLY?!?! I told him that according to the sign, I was standing in Ford. According to him I was not. I was just in small and pop dealership. Lol. A MOm and pop dealership that just happens to be one of Ford's largest in the Northeast, lol. After some back and forth he told me to take up with Ford Corp. he wasn't going to do anything for me. The way he said it was very condescending and again, very Tony Soprano-ish.
So I called Corp and they agreed there is a known issue but they have no time table to fix it. So now I have a $40k car that doesn't have the basics of a GPS in it, which I paid extra for mind you.
So when you go to this dealer, and they talk about being part of the Ford family understand that they mean, until there is an iupssue. Then you're own your own.
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Hempstead Ford LincolnAdded:
12/16/2013 5:42:01 PM
At Hempstead Ford Lincoln we aim for 100% satisfaction. We apologize we did not meet your expectations. It is unfortunate when there is an issue with any vehicle. The service department at Hempstead Ford Lincoln is committed to repairing such issues. We understand Ford has acknowledged there was an issue with the navigation system in your vehicle. They are aware of the problem and do not have a time frame for which the issue will be resolved. Unfortunately, this makes replacing the unit out of our control, we could not take a navigation system out of a vehicle and put it into a different vehicle. As we stated when you were in the service department, we must abide by Ford's policies and procedures and as soon as a unit is available, you will be informed.
In regards to feeling as though you were treated improperly in the service department, we apologize if the service manager, Charlie, did not meet with you immediately. He was busy taking care of another customer at the time. The manager would have been with you shortly as he is always available to help a customer.