Hempstead Ford Lincoln - Service Center

William communicated the service required clearly & remained in contact to keep me updated on the status of the repairs needed. remained in contact to keep me updated on the status of the repairs needed. More

Horrible customer service. Oliver Czar or whatever his last name is, he is a terrible person with lack of empathy and sympathy in general (which is crucial in this business). M Oliver Czar or whatever his last name is, he is a terrible person with lack of empathy and sympathy in general (which is crucial in this business). My husband came here on November 7th with a problem in the engine. The manager told him that if this doesn’t happen when the TECHNICIAN drives it, there’s nothing that they can do? Two months go by and I’m on the road with my 1 year old. As I’m driving the car suddenly stops causing me to swerve and almost get into a car accident. I go here again. And AGAIN he says that the same thing. So what’s going to convince him that my car has a problem if the problem occurs in front of him. I recorded our whole conversation and will go to court with this. As I was leaving he was laughing to the fact that I told him my one year old and me could’ve gotten hurt. He said I don’t have a right to record our conversations. But if I wasn’t a law student, I would’ve agreed to this. I opened two cases against him already, and will open another one but this time it will be a legal case against him. Because that is pure negligence + his demeanor. And I have proof of everything INCLUDING the videos of the car problem. More

Always satisfied with the service. Very professional and friendly. Would not go anywhere else. They deserve 5 stars! Very professional and friendly. Would not go anywhere else. They deserve 5 stars! More

Although I love the vehicle, dealing with the dealership has been atrocious, the individual who sold me The vehicle Dan Locicero Who sold me the car along with the warranty that covers everything does not g has been atrocious, the individual who sold me The vehicle Dan Locicero Who sold me the car along with the warranty that covers everything does not get back to you. Trying to book a service appointment requires going through a third-party vendor who has no access to what warranties you may have and does not speak English. Although we love our Lincoln, I definitely will not use this dealership again, as the service is very poor. I made an original appointment for Service for December 26 and they showed up at my home on November 26. The Butler service is not complete leaving rubbish in my car that was not even there prior. Even when we made a new appointment, they did not show up on time, and it was nearly impossible to get someone to speak to. We took a day off and waited here all day. If you would like to call my husband, or I to discuss specific instances that have taken place for the past two years, we would be more than happy to discuss this if you review my records, you will see I purchased an additional warranty just not to have any worries, and although I pay a lot of money each month for that service, it is nearly impossible to take full advantage due to the lack of professionalism on the end of the dealer More

Excellent service great service center car always comes back clean great service advisors five stars back clean great service advisors five stars More

They made making an appointment easy and check in was quick and simple. The work was top quality. quick and simple. The work was top quality. More

Sales was ok. Service was pretty sneaky tho. Accepted our car for service work without telling us our warranty expired a few hundred miles before and charged three Service was pretty sneaky tho. Accepted our car for service work without telling us our warranty expired a few hundred miles before and charged three times more than any other repair shop , including another Ford location. They didn't inform us that the warranty had expired until after we left the location. They also didn't tell us the estimated cost of the repair. More

Always excellent service. The service advisors are helpful and professional and I’ve never had a problem making an appointment. The service advisors are helpful and professional and I’ve never had a problem making an appointment. More

Very good and helpful from sales to service department Will be using them again soon Rich was very helpful Will be using them again soon Rich was very helpful More

Hempstead Ford is by far the best. Another positive experience this week with great treatment and communication from John Lydon. I will continue to use and recommend the Hempstead For Another positive experience this week with great treatment and communication from John Lydon. I will continue to use and recommend the Hempstead Ford Team! More