Read Reviews Hendrick Durham Automall

Hendrick Durham Automall

Hendrick Durham Automall

409 South Roxboro Street
Durham, North Carolina 27701

(919) 682-0451

Hendrick Durham Automall
Manufacturers: Buick, Cadillac, Chevrolet, GMC, Pontiac

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  • Customer Service:

    4.9

  • Quality of Work:

    4.9

  • Friendliness:

    4.9

  • Overall Experience:

    4.9

  • Pricing:

    4.7

24-Month Rating

based on 72 reviews

4.9

4.9 out of 5

78 lifetime reviews

Hendrick Durham Automall

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Certified: Hendrick Durham Automall

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.
As a Certified Dealer, Hendrick Durham Automall has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: 12:00 PM - 6:00 PM


Our Amenities

After Hours Drop-Off Laptop Computers
Automated Car Wash Parts Store
Cable TV Pet Friendly
Customer Lounge Area Rental Car Service Onsite
Express Service Shuttle Service
Free Coffee Television
Free WiFi Vending Machines
Instant Financing

DaleMorrill
5/15/2013 6:37:13 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Luis NavarreteLuis Navarrete

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Hendrick Durham Automall:

This dealership was superb! My 2012 Cruze was totaled. Within a matter of days I was in a 2013! Great price, great service, great people!

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mstmp0614
5/15/2013 1:39:07 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Davis Kigenyi

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Hendrick Durham Automall:

My experience with Rick Hendricks was professional and courtesy as soon as I entered the building. As a first time buyer and not knowing what to expect, they made me feel comfortable and I was reassured that I was getting a great deal from the start. I feel that all my future car needs and purchases will definitely continue to be with Rick Hendricks.. Completely satisfied with a new 2013 Chevy Malibu.

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MsTreeLady
5/12/2013 10:07:19 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Tiny Deese

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Hendrick Durham Automall:

Everybody was so nice and accommodating. It was a pleasure to have someone so knowledgeable to assist me with my choices. The transition was a smoothe action.

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joemurph1
5/6/2013 4:53:03 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Tim Bradley

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Hendrick Durham Automall:

He did a wonderful job helping me with the purchase of my new car . I would tell anyone i know looking for a car to go see Tim.

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cortiz1547
5/3/2013 12:11:43 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Eric FreeEric Free

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    N/A

  • Pricing:

    N/A

  • Overall Score:

    5.0

My Review Of Hendrick Durham Automall:

Eric Free is one of the nicest, most patient sales associates that I have ever had the honor of working with. I was very picky in what I wanted and he went through all the available options, multiple times to make sure that I got exactly what I wanted. Upon entering into the dealership all of the sales associates were courteous and made sure I was comfortable while I waited. I will always consider this dealership for all of my car buying needs. Thank you for a GREAT experience.

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SRB1
5/1/2013 7:14:27 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Tim Bradley

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Hendrick Durham Automall:

Tim was an excellent salesman. He asked me what I wanted and worked very hard to get it for me. He negotiated to get a price and the color Traverse that I wanted. He did all of this while training a new salesperson.He was very knowledgeable and answered all of my questions. He really did all he could to make me happy and I really appreciate it.

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ruthandjack
5/1/2013 10:46:40 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
John Pulliam

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Hendrick Durham Automall:

I would defiantly recommend John Puliam to anyone who is looking for a new car or truck. John knew what we were looking for, had it clean and ready for us before we got to the dealership. He was completely knowledgeable of all the systems and explained everything in detail.

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Gaspe
4/21/2013 10:04:15 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Eric DuncanEric Duncan

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Hendrick Durham Automall:

Eric Duncan was a super person to work with on the new Buick Enclave purchase. Eric did not rush us and took time to explain the features on the cars and tried everything he could to make this a pleasant experience for us. After the purchase, he told us to call him with any questions that we had anytime. Doug Harbison also entered on the negotiations at one point and was a very pleasant person to discuss the deal.

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tara28119
4/19/2013 10:37:35 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Pandu DillardPandu Dillard

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Hendrick Durham Automall:

Overall the experience was excellent. No one rushed us to chose a car. We were looking for a reliable, great on gas car for our girls to have for college. The girls ove their Honda Civic. Thanks Pandu Dillard

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j0annwright
4/14/2013 10:02:44 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Pandu DillardPandu Dillard

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    4

  • Overall Score:

    4.8

My Review Of Hendrick Durham Automall:

THE SALESPERSON WAS VERY HELPFUL AND ALL THE ASSOCIATES WAS VERY FRIENDLY..I WILL TELL MY FRIEND ABOUT YOUR CARS AND THE SERVICES THEY CAN GET.THANK YOU

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