Hendrick Honda Woodbridge

I change vehicles roughly once every two years and assist countless friends and family members in purchasing/selling their vehicles. I reluctantly write this review because I frankly disagree with most of th countless friends and family members in purchasing/selling their vehicles. I reluctantly write this review because I frankly disagree with most of these reviews and believe many consumers mistake friendliness with honesty. I called on a Tuesday night to confirm the availability, price and additional fees for a certain vehicle. It was made abundantly clear to me that the only additional fees or accessories Hendrick tacks on are the usual (tax, title, plates) and their $749 doc fee. I arrived the next morning and sought a test drive. The salesman (Khalid) found the vehicle and I took a short test drive because I knew I was ready to purchase. When Khalid found his sales manager (Adam) I clearly heard them discussing how they "couldn't sell the vehicle." They continued to talk for roughly 5 minutes and then came over with no sales order. Adam explained some roundabout story how the 'deal wasn't done' in reference to the previous owner trading it in. Why would the vehicle be listed on both Hendrick's website, Cars.com, TrueCar, among other websites, if the deal 'wasn't done'? Despite this obvious BS story, Khalid insisted that Adam was a Marine (quite honorable), he gets deals done, he's not going to let two deals slip away, etc. I was sent away around 10am with no sales order and a promise that someone would reach out to me before 6pm, and if not, Adam gave me his card and told me to call his cell. At this point, the listing was taken off the website as promised, which lead me to believe they might actually follow through here. Of course I received no callback throughout the day, was sent to Adam's voicemail at 6:30pm, and haven't received a call back. Around 7pm, I noticed the car was re-listed for $6.6K more than originally! I called the dealership and discovered Khalid was still there, but had no answer for the new listing, why I didn't received a call, and insisted I come in Friday morning to make a deal. Mind you, this is Wednesday still. Dealerships make deals in hours, not days. This was extremely fishy, but I decided I would waste more time and take the trip back up there. When I arrived, the sales order was prepared and ready for me to sign...with the new price ($6.6K increase) and a $1,995 GPS tracking system added as an accessory that I cannot remove from the deal! (Thanks for the heads up, Khalid and Grace). After some back and forth with different sales manager, the 'best' deal they could give me was $2K off the OTD price. To recap, I was told on the phone prior to visiting and a TrueCar certificate for just over $33K before taxes and fees. When I came back on Friday, the OTD price was almost $44K and the 'best' deal was just below $42K. Fantastic experience. Good thing savvy consumers have honorable dealers like Koons and Ourisman in the area. More

Clean and friendly dealership. Amy Owens helped me order parts for my Honda and set an appt. I will definitely recommend to family and friends. parts for my Honda and set an appt. I will definitely recommend to family and friends. More

I am writing to say thank you to Amy Owens at Hendrick Honda in the service department. She helped me to get service by her and her crew for the service on my vehicle. Whenever I come there she always mak Honda in the service department. She helped me to get service by her and her crew for the service on my vehicle. Whenever I come there she always make sure that I get the help that I need and that the service is done to the fullest extent. I will always bring my vehicle to Amy at Hendrick Honda thank you Amy More

Don’t go to service to get wiper blades installed. I was advised to just go to parts and purchase by the service adviser and they (parts) would help me install. Did as advised and parts would not help me in advised to just go to parts and purchase by the service adviser and they (parts) would help me install. Did as advised and parts would not help me install so I went back to the service person who stated she did not know how to install and did not offer any assistance. More

Best service and he help me a lot Roberto is the best I personally I recommend him he is the best I love my car. personally I recommend him he is the best I love my car. More

Extremely quick service, very accommodating despite my mistake in making an appointment and very friendly! I was helped by Derrick and Lillian. mistake in making an appointment and very friendly! I was helped by Derrick and Lillian. More

Lillian Hamilton is a true professional. She is pleasant, helpful and makes the service process very easy. helpful and makes the service process very easy. More

Ghassan made me feel super comfortable from the moment I walked in the door. He was kind and attentive. I told him what I wanted and he made it happen without any non sense. I would recommend him to everyon walked in the door. He was kind and attentive. I told him what I wanted and he made it happen without any non sense. I would recommend him to everyone. Jasmine Alvarado. More

Ghassan was knowledgable and very polite. Very hospitable. Enjoyed speaking with him. Tina Seenath, 9/16 hospitable. Enjoyed speaking with him. Tina Seenath, 9/16 More