They push you to buy a car, but their dealer administration does not care after you sign the papers, they're careless, negligent and I do not advise anyone to buy from them because my experience with the title office was horrible, along with the ignorance and uncaring GM. The papers were messed up and sent to the wrong address after insisting to send to a specific address.
I called numerous times, sent numerous emails, but to no avail, I was just ignored. I worked with one salesperson, then was shelved off to another, then after the sale, another salesperson was sent to help me, but he seemed very rude. He did not smile, and did not seem happy he was helping me after the sale. I was treated poorly and no one cared to solve the problem they caused, they refused to admit their wrong doing.
Their administration is very careless and are all talk, they have a big name out there, but when it comes to customer service and delivering on their promises or products, they are empty. From my experience, buying many cars from several dealers, this was the worst experience I've ever had in the state of NC. Their GM or sales manager could not even come out to shake our hand or thank us for doing business, sitting in the office like big CEOs. They are so lost, busy, and careless in their own little world, they never attempted to call me after 2 days or even a week to ask me about the car or see how I liked it.
They tell you something by phone, and say they will take care of it. It's all empty lies and undelivered promises. They have very poor communication skills, since the upper management and salespeople do not communicate very well with the office that does papers. One shelves you off to another, only to tell you a different story. The owner or GM can't be man enough to pick up the phone and listen and solve a problem, that shows how much they care. Makes for a very special dealership.
I Recommend This Dealer:
Chris Robinson, Sam Fisher
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