"Thank you Melissa!"
Melissa was a great listener and very down to Earth. She was never pushy and extremely knowledgeable about the vehicle options as well as the Honda Certified program.
"Used Car Department"
A year ago, I found a 2013 Civic on the Internet site for Hendrick, went to see it and later drove away very happy. I dealt with Tony Howsare Internet Sales Manager who took me all the way through the process. I can't say enough good things about him. A great guy, patient, very knowledgeable, easy to work with, first rate. He took care of every detail and followed up on any question.
I got the service plan and get my oil changed there. Quality service department. The whole organization is very customer friendly, attentive, and impressive. I'm enjoying my Civic.
"Scam of a dealership"
I visited Hendrick Honda at 8901 South Blvd the beginning of December '16. I was comparing small suvs. Needless to say, the fast talking and paper pushing Sales Associate at the dealership and I made a deal. I walked away with a 2016 Honda CRV. I had signed all paperwork to include purchase agreement for in house financing at 4.9 % and bill of sale for my trade in. Well a few weeks later, the dealer made contact and stated that I did not have a loan and wanted me to bring my vehicle back. I was devastated. What did they mean? What kind of scam had they pulled on me. After careful thought, I decided to take the vehicle back and not exhaust money hiring an attorney to fight the issue. When I returned the vehicle, the associate wanted me to sign a rescission agreement stating that the loan was no longer in effect. I refused because Hendrick Honda initially told me that there was not a loan. Beware any consumer who is looking to purchase from this dealer. They partake in scams and you may get a call month(s) later saying to bring a car that you thought was yours - back because you do not have a loan to purchase! Hendrick Honda of Hickory, NC provides great customer service and financing!!! I would not recommend this dealership to anyone.