
Hendrick Subaru
Hoover, AL
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671 Reviews of Hendrick Subaru
Dishonest dealership. Shop elsewhere. I love my new Subaru (so far), but the buying experience was awful. I scheduled an appointment to look at a Crosstrek, listed in Shop elsewhere. I love my new Subaru (so far), but the buying experience was awful. I scheduled an appointment to look at a Crosstrek, listed in their inventory at $34k. I get there and it’s $36k. They told me they would reduce it if I financed through them, so I did - but then I was signing paperwork before they ever told me the finance rate nor reduced the cost. This was brought up, and they gave $500 off. Not worth it. I really should have walked away and gotten my Subaru elsewhere. The salesman told me as I got into my new car that they would be sending me a survey. He begged me to rate him 10/10 on the survey and also let me know the survey would ask if he had told me about the survey and to answer, “No.” I’m not a dishonest person, so I’ll be doing neither of those things. For the icing on the bad experience cake: when I got home, I found papers in the glove box saying the recommended list price of this car was $29k. They fooled me; don’t let them fool you. More
Great attention to detail. Buying process was quick and easy. Salesman Blake was very knowledgeable about their product. Buying process was quick and easy. Salesman Blake was very knowledgeable about their product. More
Great communication. Went out of their way to make an unfortunate problem into a positive one. People very knowledgeable, very helpful and all in all a good experience Went out of their way to make an unfortunate problem into a positive one. People very knowledgeable, very helpful and all in all a good experience.. More
I have taken my Outback to Hendrix Subaru 4 times for a fix on my radio, and it still doesn’t work correctly. Four times. And each time I was assured it was fixed. I’m am very disappointed and disappointed fix on my radio, and it still doesn’t work correctly. Four times. And each time I was assured it was fixed. I’m am very disappointed and disappointed. More