Hendrick Toyota Apex

BUYERS BEWARE!!!!!! Our encounter with Hendrick Toyota of Apex is by far the worst car buying experience of our lives. Hendrick Toyota advertises that they will beat any written offer so we went to check of Apex is by far the worst car buying experience of our lives. Hendrick Toyota advertises that they will beat any written offer so we went to check them out on new Tundra. During the initial visit, we had no written proof and were told in many ways, that we were not getting the price we told them. We were told at nauseam how many more cars they sell over Leith and how Leith just cannot compete with them. In fact, Ash Bhattarai, the new car manager at Hendrick laughingly told us if we indeed are getting the new Tundra for the price quoted by Leith that we need to go buy the truck from Leith. That evening we got written proof of the offer from Leith Toyota and went back to Hendrick the next day. Hendrick could not beat the deal and tried to add additional costs onto the final price for window tinting and door film, which were already on the truck. Again, Ash Bhattarai, told us we need to go buy the truck from Leith so this time we obliged. We drove immediately to Leith Toyota on Capital Blvd. and signed papers for the truck which had to be “located” in Wilmington, NC. Right after we signed the papers to purchase the truck and have it shipped to Raleigh, Ash Bhattarai, of Hendrick called my husband’s cell phone and said they were going to help us out and take an additional $400 off the truck and order it in for us. Even with the $400 the deal was better at Leith. We told him no thank you and that we had given him a chance and we had already signed the deal with Leith. After the phone call to us, Mr. Bhattarai or someone at Hendrick Toyota of Apex contacted Hendrick Toyota of Wilmington and ordered the truck we wanted. This was done for only one reason…to keep us for getting the vehicle from Leith. Leith Toyota cannot trade vehicles with Hendrick Toyota of Apex, but can with Wilmington. We were told by Hendrick that this was not a malicious act, just a mere coincidence and that the Wilmington store needed one of their cars. They also said they wanted to sell us the truck. Why would they assume they were going to sell us the truck when we said no and they told us to buy from Leith? Coincidence, I think not. Hendrick Toyota is acting like a spoiled child who did not get their way. We did not get that particular truck, but Leith found us another identical truck and we ended up getting even a better deal than initially quoted. Hendrick Toyota is NOT to be trusted. The “lifetime” power train warranty is not worth the extra money you are going to spend on a vehicle from this dealer (read the fine print). Do yourself a favor and buy an extended warranty on the vehicle you buy from Leith when and if you keep the vehicle past the manufacturer’s warranty period. Hendrick Toyota gives good car dealers a bad name! They do not care about you; they only care about winning at any cost. Mitch Hart at Leith Toyota is the man to see. He is honest and will give you the best price the first time. More

Although we got off to a bad start when a pushy salesman jumped on me as soon as I stepped out of our car door, Andy, the manager, responded to our request for someone who wasn't pushy by connecting us with jumped on me as soon as I stepped out of our car door, Andy, the manager, responded to our request for someone who wasn't pushy by connecting us with George Sevier. George was great-- not pushy at all! Thanks to him and uber finance guy (official title, Business Manager) Bill Kistler, we drove home in a new 2012 Toyota Sienna Limited. Bill really went above and beyond to get us financed with a reasonable down payment and at a good rate. He totally surprised me with his kindness and sincerity, which was not at all what I expected from a car dealership Business Manager. I highly recommend George and Bill to take care of your car buying and financing needs. Just skip past anyone acting like a vulture outside and ask for George and Bill by name. More

I have not yet experienced the service department, but the sales experience for purchase of a used car was very satisfying. The internet price was honored without question and there was no excessive sale the sales experience for purchase of a used car was very satisfying. The internet price was honored without question and there was no excessive sales pressures to purchase options. This buying experience was very satisfying and I am satisfied that I received excellent service from all members of the "front" staff. More

My son took his 97 Camry in for a trimming belt. He had a 10:15 appointment. At 2:00 we called and the car had not been look at. Then there is the matter of the price. When he arrived, they quoted a pri a 10:15 appointment. At 2:00 we called and the car had not been look at. Then there is the matter of the price. When he arrived, they quoted a price of $497.00. My son explained that he had gotten a quote of $250.00 at another dealer. Then the service person said that the $250.00 amount was ok. What is the difference? The Camry also had a problem with the head lights turning off for no reason. They explained that there was a problem in the switch and quoted a price of $360.00. How am I suppose to know that this is a fair price? Having had the Camry for so many years, we had to go to either Raliegh or Durham for service. We were so happy to finally have a dealership close to our Cary home. After this experience, I think we will continue to go to Ralieght or Durham. Oh did I mention the person in front of me in the service line. She was calling all day to see if her car was ready and no one would give her an answer. She had to go to the dealer herself to find out that it was not ready! More