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Hendrick Toyota Concord

Concord, NC

4.7
1,266 Reviews

7670 Bruton Smith Blvd

Concord, NC

28027

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Showing 1,266 reviews

January 29, 2026

It took way to long to process the transaction. With the notice the dealership had to complete ALL of the requirements, we should not have been there another 2 hours to purchase our vehicle. The ve More

by rhorn32
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tony Byrd
January 27, 2026

Easy deal, bought a used car, it was in excellent shape. Very transparent, reviewed the carfax before we ever looked at the car. More

by marsha
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeffery Reeves
Jan 29, 2026 -

Hendrick Toyota Concord responded

Thank you for the feedback. We are so happy to read such a great review about your sales experience with Jeffery Reeves at Hendrick Toyota Concord. We look forward to seeing you again for all your automotive needs in the future. Vernita, Customer Relations Manager

January 26, 2026

Thoughtful Considerate of my time Service advisor was very helpful and respectful. # 10 rating Thanks More

by Ageeb33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Cawley
Jan 29, 2026 -

Hendrick Toyota Concord responded

Thank you for the review for your service visit at Hendrick Toyota Concord. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

January 21, 2026

They got ma a great deal on a hard to find RAV4 plug in hybrid and have done very good service for me in the year I have owner the car, I highly recommend this dealer for Toyota vehicles. More

by car
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Norway
Jan 24, 2026 -

Hendrick Toyota Concord responded

Thank you for the review for your visits at Hendrick Toyota Concord. We appreciate the recommendation and look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

January 21, 2026

From start to finish, phone call to set up service and arriving to my appointment everything was quick and easy, and the staff were very professional. Upon my arrival I was greeted immediately and done wi More

by brownmd08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dreyer
Jan 24, 2026 -

Hendrick Toyota Concord responded

Thank you for the review for your service visit at Hendrick Toyota Concord. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

January 21, 2026

The service department did a great job, especially Carson who took care of my technical service bulletin repair. More

by glayzeradam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carson Mullins
Jan 24, 2026 -

Hendrick Toyota Concord responded

Thank you for the review for your service visit at Hendrick Toyota Concord. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

January 14, 2026

My car is less than two years old with very low mileage. On two occasions, recently including last week (when the overnight low was in 50s), my car would not start. Jumping it got it running right away. More

by donotsolicit
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Abadi Almasri
Jan 16, 2026 -

Hendrick Toyota Concord responded

Thank you for your feedback. We understand how frustrating intermittent starting issues can be. Please contact me on my direct number, 704-979-7613, so we can take another look and work toward a resolution. Vernita, Customer Relations Manager

January 13, 2026

Hendricks service center staff always listen and go the extra mile to assist us with our vehicles. I appreciate the videos from the technicians showing us what they are doing and what needs to be done. More

by Ken,Kate,Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chip Gonion
Jan 15, 2026 -

Hendrick Toyota Concord responded

Thank you for the review for your service visit at Hendrick Toyota Concord. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

January 12, 2026

Very happy with Aaron and the rest of the service staff on my recent visit to Hendrick. His communication was thorough and easy to understand. I will be back for future needs. More

by mdonovan3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Arce
Jan 14, 2026 -

Hendrick Toyota Concord responded

Thank you for the review for your service visit at Hendrick Toyota Concord. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

January 11, 2026

Great staff at Hendrick Toyota! My sales person, Austin, did a great job! He was friendly, knowledgeable & made a long process in purchase, enjoyable! Tom, who serviced the credit p More

by Pjwalsh49
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin
Jan 13, 2026 -

Hendrick Toyota Concord responded

Thank you for the feedback,. We are so happy to read such a great review about your sales experience with Austin Robinson at Hendrick Toyota Concord. We look forward to seeing you again for all your automotive needs in the future. Vernita, Customer Relations Manager

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