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Hendrick Toyota Concord

Concord, NC

Overview
Reviews
4.8
946 Reviews
Call Dealership (855) 582-4379
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7670 Bruton Smith Blvd

Concord, NC

28027

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Showing 946 reviews

April 16, 2024

The service department at Hendrick Toyota of Concord is number one! My family will definitely be coming back for our vehicles service needs. More

by jymoose79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor shuttle driver , Abadi Almasri
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Apr 18, 2024 -

Hendrick Toyota Concord responded

Thank you for the review for your service visit at Hendrick Toyota Concord with Abadi Almasri. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

Helpful
April 16, 2024

Un servicio pésimo. Me envían cupones de descuento y después no permiten usarlos. Eso me parece una falta de seriedad. More

by irmacolon67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Iry Bradsher
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Apr 23, 2024 -

Hendrick Toyota Concord responded

Nos decepciona saber que su visita con nosotros no cumplió con sus expectativas. Vernita, Gerente de Relaciones con el Cliente

Apr 23, 2024 -

irmacolon67 responded

Si son profesionales lo que deberían es enviarme un cheque con el cupón de descuento que yo tenía programado usar y ustedes no me lo permitieron. De esa manera se vería la seriedad y profesionalismo que tiene el dealer.

Helpful
April 12, 2024

I have been buying cars for many years and have never had such a pleasant and professional experience as I had at Hendrick Toyota Concord. Kaitlyn was extremely knowledgeable about the Tundra and all of the More

by JGill2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Arellano, Kaitlyn Larson
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Apr 14, 2024 -

Hendrick Toyota Concord responded

Thank you for the feedback. We are so happy to read such a great review about your sales experience with Kaitlyn Larson at Hendrick Toyota Concord. We look forward to seeing you again for all your automotive needs in the future. Vernita, Customer Relations Manager

Helpful
April 10, 2024

In and out with no issues friendly professional and shared options with cost and did not push when I said not at this time. More

by larrymcmorrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Chestnutt
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Apr 12, 2024 -

Hendrick Toyota Concord responded

Thank you for the review for your service visit at Hendrick Toyota Concord with Brandon Chestnutt We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

Helpful
April 08, 2024

The service at this dealership was excellent. Kaitlyn was very knowledgeable and efficient with the purchase process. The entire staff was very friendly and had great attention to detail which ma More

by david
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Donnie Moore, Kaitlyn Larson, Wael Abdu, TJ Parris
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Apr 10, 2024 -

Hendrick Toyota Concord responded

Thank you for the feedback, David. We are so happy to read such a great review about your sales experience with Kaitlyn Larson at Hendrick Toyota Concord. We look forward to seeing you again for all your automotive needs in the future. Vernita, Customer Relations Manager

Helpful
April 05, 2024

Brittany was very personable and helpful. She explained everything about the service options and made expert recommendations on which were more beneficial. More

by Mrs. Monty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Snyder
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Apr 06, 2024 -

Hendrick Toyota Concord responded

Thank you for the review for your service visit at Hendrick Toyota Concord with Brittany Snyder. We appreciate the recommendation and look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

Helpful
April 04, 2024

Knowledgeable associate about my car maintenance, very pleasant to talk. I would not mind to recommend my friends to see STEPHEN WOODS. More

by VFT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHEN WOODS
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Apr 05, 2024 -

Hendrick Toyota Concord responded

Thank you for the review for your service visit at Hendrick Toyota Concord with Stephen Woods. We appreciate the recommendation and look forward to seeing you again. Vernita, Customer Relations Manager

Helpful
April 01, 2024

Knowledgeable service advisor who talked me through my first time there. Clean and friendly location More

by theresavesey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany
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Apr 04, 2024 -

Hendrick Toyota Concord responded

Thank you for the review for your service visit at Hendrick Toyota Concord with Brittany Snyder. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

Helpful
March 29, 2024

The staff was great and was able to get my car fixed and I am very happy. Thanks Team Hendrick More

by Curtis.welch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank and service advisor , Donnie Moore, Tim Hays, Kaitlyn Larson, Michael Black
Report | Print
Mar 31, 2024 -

Hendrick Toyota Concord responded

Thank you for the 5 Star review for your service visit with Brittany Snyder at Hendrick Toyota Concord, Curtis. We look forward to providing the same 5 Star experience next time. Vernita, Customer Relations Manager

Helpful
March 28, 2024

The service at this dealership is outstanding. I have been going to this dealership for over 10 years. Ryan Craley is an outstanding young man that takes pride in his job and his customers. I can More

by Minthia Beason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Cawley
Report | Print
Mar 30, 2024 -

Hendrick Toyota Concord responded

Thank you so much for your kind words, Minthia. We're thrilled to hear that Ryan has been able to provide you with excellent customer service over the years. We appreciate you. Vernita, Customer Relations Manager

Helpful
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