Hendrick Toyota Concord

Great Service Dept. I took my Highlander in for an oil change and free tire rotation. My very kind and knowledgeable service advisor was Bradley Treece. While my car was I took my Highlander in for an oil change and free tire rotation. My very kind and knowledgeable service advisor was Bradley Treece. While my car was being serviced, I was assisted by Tyler Dunmeyer to look at cars on the lot that I may be interested in purchasing. My husband and I were very impressed with his helpfulness and knowledge of all the vehicles. I had been helped previously by Joe Burke but he was off that day. Joe was also very helpful in helping me narrow down my search. Bradley advised us when our car was ready and gave us a complete list of service that may be needed in the future, providing us with a printout as well as an email. He was certainly a pleasure to deal with. More

Amazing!! We had an outstanding experience with Hendrick Toyota of Concord. This dealership made it possible for us to buy a beautiful car that we can grow int We had an outstanding experience with Hendrick Toyota of Concord. This dealership made it possible for us to buy a beautiful car that we can grow into and have for a lifetime. All the employees were friendly and personable. We must have had over 10 individuals congratulate us on our purchase. I would recommend anyone to purchase their next car from this dealership. More

Great Experience . I was somewhat worried about going to a big dealership. I went through the internet sales folks and talked with James and Chris. Great people. We . I was somewhat worried about going to a big dealership. I went through the internet sales folks and talked with James and Chris. Great people. We worked on a certain price that I needed to be at. I really wanted a 4runner. After a few phone calls and some discussion the final price was achieved that all of us could live with. We went in and signed paperwork and was on the road home in a couple of hours. Never felt like there was much pressure. We just worked together on the price. Very happy to be back in a Toyota. Good bye Honda More

Figured you would want to know about my experience at the dealership. It went from good to bad to incredibly frustrating and bad. Until the point of sale I was very impressed with the dealership. The date dealership. It went from good to bad to incredibly frustrating and bad. Until the point of sale I was very impressed with the dealership. The date of purchase of a Prius V was Nov. 24, 2013. I knew what I was buying, down to the floor mats, and Hendrick Toyota came in with a price better than their competitors in the CLT area - I'd visited 3 other dealerships. Part of the negotiated deal was a rear bumper guard. A $40 piece. It was promised to be on the vehicle when we took delivery a couple of days later. It wasn't and we were told it was on backorder. Living a good distance away (which was communicated to the salesman) I was hoping to have the bumper guard installed when I picked up the permanent license plates and was told I’d be called when the license plate arrived. I was not called when it came in. I called in December to see if the bumper guard had arrived and the salesman would not return my calls. I tried emailing. No response. Finally, I called and was told that the permanent license plate was in – 30+ days later, still no bumper guard, but was told I would be called when it came in. Finally in mid-January, after again hearing nothing from the dealership about the rear bumper guard, I again started calling the salesman and left messages. Then I called the parts department I found out that the part was never ordered. After trying to get in touch with a manager a couple of times - wasn't successful - the salesman finally returned my call. He claimed that the part had come in and been given to someone else. I even offered to just have the dealership give me $40 and I’d take care of it elsewhere, as the dealership near my house had 3 in stock. He said that he would go down and order the part right now and that it would be in overnight. A few days later I called again and the part was in…we're talking late January or early February at this point. I called the service department to make sure the part was in. I scheduled an appointment for 8:00AM on Feb. 15 to have it installed. Upon arriving at the appointment, there was no paperwork (WE OWE) there indicating that I didn’t have to pay for the bumper guard. I had to call my wife and have her text a picture of the needed paperwork that should have already been on file with the service department. Obviously, there is either a lack of effective communications between departments at Hendrick Toyota, or the salesman repeatedly dropped the ball, not paying attention to detail after the sale. Except for my putting off getting the bumper guard installed for about a week, the rest of the time I have had to persevere through this ordeal is incredible. Time I will never get back. The unanswered phone calls and lack of communications are very disappointing as was the overall experience. This is the second time I have purchased a Toyota (and 3rd time for my wife). After this experience, I am doubtful as to whether we will again go with a Toyota. So you know I’m not one to simply fixate on the negative, please know that throughout my repeated calls, the receptionists fielding my calls were extremely helpful and used common sense problem solving to try to help with the situation. More