Hendrick Toyota of Wilmington

Great Service Every time I bring my Toyota vehicle in for service I am impressed with the staff at Hendrick Toyota. I am always immediately greeted in the parking a Every time I bring my Toyota vehicle in for service I am impressed with the staff at Hendrick Toyota. I am always immediately greeted in the parking area and helped by a service writer. The amenities provided (such as the Starbucks coffee, danishes and free shuttle ride) make the appointment painless. I highly recommend this dealership! More

New purchase I have been a Toyota customer for years. I have always been treated with respect and everyone is always friendly. I know most of the Toyota family by I have been a Toyota customer for years. I have always been treated with respect and everyone is always friendly. I know most of the Toyota family by name and am treated like I am part of the family. I went in to have new tires, oil change, etc and ended the day with a new Sienna Van. Kim is a great sales rep and is very honest and explained every detail on the van and was absolutely "no pressure" I will be back to service my vehicle and of course will be back for the next vehicle. I feel safe in all my Toyota vehicles I have driven in years past (Tacoma, 2 highlanders, 2 4-runners and now my van) More

We had a very positive experience. Our sales consultant, Kim Wehinger, was professional, knowledgeable, and a pleasure to do business with. The overall process, once we selected the car Our sales consultant, Kim Wehinger, was professional, knowledgeable, and a pleasure to do business with. The overall process, once we selected the car, took longer than we expected. More

Our 4th Highlander We love this dealership. No pressure, fair pricing and a wonderful staff make the whole process easy and fun. This is the 5th car we've purchased fr We love this dealership. No pressure, fair pricing and a wonderful staff make the whole process easy and fun. This is the 5th car we've purchased from Daisy. She's awesome. More

Highly Recommended!!! I’ve bought three vehicles from Hendrick’s Toyota in Wilmington ,and I’m always happy and pleased with service and salesman , even financial service a I’ve bought three vehicles from Hendrick’s Toyota in Wilmington ,and I’m always happy and pleased with service and salesman , even financial service as well they are absolutely amazing !!!!! More

Excellent, caring, timely service Had a great experience at Hendrick Toyota of Wilmington. Needed to get my car inspected immediately and needed a tire rotation and oil change. The ser Had a great experience at Hendrick Toyota of Wilmington. Needed to get my car inspected immediately and needed a tire rotation and oil change. The service department was very helpful, knowledgeable, and made sure everything i needed to be aware of was brought to my attention. Thankfully they also caught that i needed new front brakes and my oil cap needed replacing because whoever put it on last had put it back in wrong and was causing a leak. Thanks to Hendrick Toyota i feel much safer driving now and will continue to use them for any car related needs in the future.. More

Lemon, Horrible Customer Service, Poor Service Department We purchased a 2019 Certified Toyota Tundra and within 90 days of owning, it has been in the dealership's service department 5+ times and taken to an We purchased a 2019 Certified Toyota Tundra and within 90 days of owning, it has been in the dealership's service department 5+ times and taken to an independent repair shop twice. TOW is just awful. Plain and simple. Their customer service is lacking on their best day, and they treat their customers horribly. And, their service department is inexperienced and does not know how to diagnose and completely repair issues. All the service department does is put band aids on the issues, because either they do not know how or they do not want to fix the real causes of the issues. It has been and continues to be a horrible experience. In addition, their management is rude, condescending and arrogant. They make excuses for their lackluster customer service and poor service department. Again, it has been and continues to be an awful experience, and no one within the Hendrick Group nor Toyota Corporate has been supportive to us the customers. More

Good Job Excellent service, fast prompt system to by a car! I worked with Randy and Skip the Sales Manager, they were able to answer all my concerns and get m Excellent service, fast prompt system to by a car! I worked with Randy and Skip the Sales Manager, they were able to answer all my concerns and get me out of the dealership in just a few hours with a new Tundra. More

Hendricks toyota This was my second lease with Hendrick Toyota. Previous to that, I bought a new car there. So, I have been using Hendrick for 15 years. Jared my This was my second lease with Hendrick Toyota. Previous to that, I bought a new car there. So, I have been using Hendrick for 15 years. Jared my sales consultant was so kind, courteous, patient and knowledgeable. My experience with manager Bobby, finance men Paul and Bruce, were a delightful experience. I would recommend buying a car from Hendrick Toyota again and again. And I have! Thanks, guys!! More