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Henry Brown Buick GMC
Gilbert, AZ
1,202 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at.
When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available.
Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth.
The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 10:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,202 reviews
May 05, 2024
Professional and friendly staff, everyone at this place do all his/her best to make the customer satisfied. I really enjoyed dealing with them. ( Adrienne cross ) is the best I ever met when it comes to do all his/her best to make the customer satisfied. I really enjoyed dealing with them. ( Adrienne cross ) is the best I ever met when it comes to organizing paper work and dealing with banks and finish all the hard and long procedures in just minutes. She is a great person as well. And ( Spencer ) the sales representative was very patient and treat me with full respect and offered all what he has to finish the deal with me. I really appreciate these people help and effort. I felt i'm dealing with professionals but still in a family and friendly environment. Really this is the best place to buy or sell or trade your vehicle. Too many varieties with all prices range. Thanks Henry Brown's team. More
by Walid Ebrahim
Verified Customer
Helpful May 04, 2024
Overall experience was good. I was able to be greeted quickly and go through the ordering of my new SUV. My salesperson Jordan was easy to work with and kept me informed along I was able to be greeted quickly and go through the ordering of my new SUV. My salesperson Jordan was easy to work with and kept me informed along the way with the ordering process. My only negative was the amount offered for the trade. It was significantly less than KBB. I opted to sell the care myself and was able to get KBB value easily at multiple dealerships. Overall I would recommend buying from Henry Brown. More
by Chris J
Employees Worked With
Jordan Smith
May 02, 2024
I highly recommend Henry Brown for all your vehicle needs. Joey Muna is an amazing sales professional, Joe White killed it with the financing and Mark Jimenez made sure my new truck was in perfect cond needs. Joey Muna is an amazing sales professional, Joe White killed it with the financing and Mark Jimenez made sure my new truck was in perfect condition before picking it up from the dealership. Thank you everyone for helping me throughout this process and making it as smooth and enjoyable as possible! More
by CGEHRMANN4
May 01, 2024
I wanted to give you all a good rating but the Salesperson’s Zach BACA’s follow up on the rock chip I discovered and the missing floor mat forced me to leave a poor rating. Salesperson’s Zach BACA’s follow up on the rock chip I discovered and the missing floor mat forced me to leave a poor rating. More
by grobby3
Employees Worked With
Zach Baca
May 01, 2024
This is our 9th vehicle bought from Henry Brown. We will also come back because of there superior service and support. We will also come back because of there superior service and support. More
by WOMBAT4403
May 01, 2024
Very informed, even on other makes& models. very upfront , honest,eager to work with you to meet your goals not just thier goals very upfront , honest,eager to work with you to meet your goals not just thier goals More
by STEWARTLITTLE2011
May 01, 2024
This is our 3rd vehicle from Henry Brown Buick GMC. We've worked with Wagner Harrigan on all three purchases, he's an amazing person and fair salesman. We've worked with Wagner Harrigan on all three purchases, he's an amazing person and fair salesman. More
by ELKARCHER3
Employees Worked With
May 01, 2024
I have no idea who Thomas James is. Spencer Gamby was my salesperson. He did an excellent job. Spencer Gamby was my salesperson. He did an excellent job. More
by GARYWOODCRAFTER
Employees Worked With
May 01, 2024
Jose did what he said he was to do, there were no surprises. I came in from out of town and was greeted with open arms. If I have any other automotive needs I will contact Jose and your dealership. T surprises. I came in from out of town and was greeted with open arms. If I have any other automotive needs I will contact Jose and your dealership. Thank you so much. More
by ED_BUSTILLOS
Employees Worked With
May 01, 2024
Dealership is absolutely amazing! I have 3 cars from here no issues, service is fast and effective! Shawn is absolutely amazing and i will continue to go to this dealership and work w I have 3 cars from here no issues, service is fast and effective! Shawn is absolutely amazing and i will continue to go to this dealership and work with shawn More
by Delanee B
