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Henry Brown Buick GMC

Gilbert, AZ

4.8
1,652 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,652 reviews

October 18, 2025

Long time Henry Brown customer. Over 30 years combines with Brown and Brown. Ben Bown is outstanding (but busy) and the service was great. More

by TREYCOWLEY8739
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Meade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blain Richey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Stone
Oct 18, 2025 -

Henry Brown Buick GMC responded

Trey, thank you for your long-standing loyalty to Henry Brown Buick GMC! We are happy to hear about your positive experience with our service team. It's great to know that Ben provided you with outstanding service, even while being busy. We appreciate your feedback and look forward to your next visit. Sincerely, The Team at Henry Brown Buick GMC

October 14, 2025

It was the best car buying experience I have ever had. Rickie and the team were a joy to work with - they showed me everything I needed to know on the vehicle. Will buy all of my future vehicles here! More

by lovering3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rickie Bauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2025 -

Henry Brown Buick GMC responded

Thank you for choosing Henry Brown Buick GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 14, 2025

Great people to deal with. Tyler was exceptional. Overall, we had a very pleasant and enjoyable experience More

by cagaulrapp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Cavalliero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Holtzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2025 -

Henry Brown Buick GMC responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Henry Brown Buick GMC are glad to have you as a customer. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 14, 2025

I wish there was better communication! I reached out many times and it took many text messages to get a response. Throughout the entire transaction there was no verbal communication on t More

by JDILLARD0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick
Oct 15, 2025 -

Henry Brown Buick GMC responded

Thank you for sharing your experience with us. We appreciate your feedback regarding communication during your recent transaction. At Henry Brown Buick GMC, we understand that effective communication is important, and we’re always striving to improve in this area. We’re glad to hear that you’ve had a positive experience with our service center and with Nick. Your comfort and satisfaction are important to us, and we would like to address your concerns about the truck’s condition and the dent issue. Please feel free to reach out to us directly so we can assist you further with your work trucks and any outstanding issues. Thank you for your continued support, and we hope to provide you with a better experience in the future. Sincerely, The Team at Henry Brown Buick GMC

October 07, 2025

Tom Anderson and the service department at Henry Brown always do a stellar job for my Yukon. I've been going here 8 years and each time I receive friendly, thorough, and transparent assistance. Joe Stenz More

by jerod h
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Stenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2025 -

Henry Brown Buick GMC responded

Thank you for your fantastic review, Jerod! We truly appreciate your loyalty over the past eight years and are thrilled to hear that Tom, Joe, and Wes provided you with exceptional service for your Yukon. It's great to know that our team consistently meets your expectations. We look forward to assisting you again at Henry Brown Buick GMC for all your vehicle needs! Sincerely, The Team at Henry Brown Buick GMC

October 05, 2025

This dealership is awesome, I went to three dealerships before this one and wasted my time!!! Ranger really help me get the vehicle I was looking for. I recommend any one to try this place out first. More

by zacharyortiz22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ranger Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2025 -

Henry Brown Buick GMC responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 02, 2025

Great, personable service. Pleasure to work with them. Have been using them for years and no plan to change going into the future. More

by scott.simmonsproducts
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blain Richey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2025 -

Henry Brown Buick GMC responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

September 30, 2025

Great dealership! Very helpful with every aspect of the sale! Would definitely recommend!! Love the truck! More

by JIMJACKSONJJJJ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ranger
Oct 01, 2025 -

Henry Brown Buick GMC responded

Thank you for your kind words, Jim! We’re thrilled to hear that you had a great experience at Henry Brown Buick GMC and that you love your truck. Your recommendation means a lot to us. We look forward to assisting you again in the future! Sincerely, The Team at Henry Brown Buick GMC

September 29, 2025

Courteous, fast and painless visit and sale. Thank you Henry Brown from a customer that bought their first 4-5 cars from you starting in 1994, downtown Mesa! More

by vanhoose4810
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Warwick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ranger
Sep 29, 2025 -

Henry Brown Buick GMC responded

Thank you for the wonderful feedback! We're thrilled to hear about your positive experience at Henry Brown Buick GMC and appreciate your loyalty since 1994. We look forward to helping you with your next vehicle purchase. Come see us again soon! Sincerely, The Team at Henry Brown Buick GMC

September 29, 2025

The car sold itself. Dealership negotiated price. If I thought it was not a good deal, I would have gone down the road. More

by KANDDATSOLERA
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Wagner Harrigan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2025 -

Henry Brown Buick GMC responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!