Herb Chambers BMW of Sudbury

SLOW service and NO COMMUNICATION! I dropped my X3M for a scheduled oil change at 10:30 am. Never heard a word back. Tried calling the service department every half hour until 5:30. No I dropped my X3M for a scheduled oil change at 10:30 am. Never heard a word back. Tried calling the service department every half hour until 5:30. No one answered, or returned my call when I left a message. Finally called main number and asked for general manager and was transferred several times until I got the service department, who told me extensive work was being done on my car, including a recall. WHAT?!?! “Oh”, they said, “wrong car. Yours should be done soon” SOON?!?!?! I dropped it off at 10:30 am for a scheduled oil change More

I recently got a BMW for my son from BMW of Sudbury, and I couldn’t be happier with the experience. From start to finish, the entire team made the process smooth, transparent, and truly enjoyable. A specia I couldn’t be happier with the experience. From start to finish, the entire team made the process smooth, transparent, and truly enjoyable. A special thank you to the sales team and to Chelsie in specific for her professionalism and patience—she answered all our questions and ensured we found the right vehicle that fit our needs perfectly. The finance department manager Sherrad also who made everything easy to understand, walking us through every detail without any pressure. And a big thank you to the manager, whose oversight and support helped everything come together seamlessly. This was more than just getting a car—it was an experience that brought a lot of happiness to our whole family. Thank you again, BMW Sudbury, for going above and beyond. We’ll definitely be back in the future! More

Service is excellent and my service advisor was great and the process very smooth from beginning to end! the process very smooth from beginning to end! More

Jack was instrumental throughout my leasing process, and answered all of my questions timely and effectively. His knowledge on the car, as well as the process, made the decision as easy as can be. If anyone answered all of my questions timely and effectively. His knowledge on the car, as well as the process, made the decision as easy as can be. If anyone I know needs a car, I’ll certainly send them Jack’s way. More

Highly organized, timely and accurate communication, spacious and clean waiting areas, very knowledgeable service adviser and service on vehicle completed on time exactly to the work order. spacious and clean waiting areas, very knowledgeable service adviser and service on vehicle completed on time exactly to the work order. More

It was an easy drop off and pick up. And the work was done in a few hours. Thanks And the work was done in a few hours. Thanks More

Travis E. as my service advisor has been very patient with my many questions on the service process of my BMW x3 /year 2021 which I purchased at Herb Chambers as my service advisor has been very patient with my many questions on the service process of my BMW x3 /year 2021 which I purchased at Herb Chambers BMW of Sudbury in 2021. Also I have been very satisfied with the loaner and car wash and interior vacuuming every time I bring the car for its annual maintenance, Herb Chambers Dealerships have a good reputation with service and customer service from my experience. More

Tammy was excellent in helping us secure a good deal for the car! The entire process was effortless. the car! The entire process was effortless. More

Thank you so much for your excellent service. You squeezed me in the early morning and had my car ready in the afternoon. Not only that but you called and paid for an uber to take me home after You squeezed me in the early morning and had my car ready in the afternoon. Not only that but you called and paid for an uber to take me home after my drop off. Wow! That's what I call good service. Thank you. Susan More

My wife and I needed to find a car quickly due to an accident she was in, so we were constrained by this situation. After we explained our situation to Jack, he worked with us to find the options that accident she was in, so we were constrained by this situation. After we explained our situation to Jack, he worked with us to find the options that made the most sense for us and then ensured we'd get the car we needed within the required timeframe. We live a couple of hours away from Sudbury and initially went into the dealership while in the area to check out BMWs. But after working with Jack, we were convinced that buying the vehicle with him was the right choice. Jack was courteous and understanding of our situation, answered all of our questions, and matched a car to our needs. Jack went out of his way to make a long-distance transaction easy and convenient. He even delivered the vehicle to us! I would highly recommend working with Jack and the entire BMW of Sudbury team! More