Herb Chambers BMW

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Herb Chambers BMW:
Fantastic experience.

We bought a new 2010 X5 and it was a easy and pleasant experience. The dealer himself (Ahmed) was very knowledgeable and not at all pushy. He was also extremely responsive and I felt like he went out of his way to help out (calling us, keeping us informed about when the car was coming in, etc.) He also has a child and thus knows what will matter to us (we are expecting our first any day now).

He helped us figure out a few features that we might not have known were attractive (frankly I would not have gotten the BWM Keyless entry thing, but I love it now that I have it), but he did not push any of the silly feature sets. Thus I felt like he was giving us honest advice.

In the end, we love our car (at least the first 2 days we have had it), and we will go back to Ahmed and his dealership whenever we need a next car. I very highly recommend him.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Herb Chambers BMW:
I opted for European delivery. I was guided through the process by Kevin Bugbee and by the time the car was delivered, we became the best of friends. The personal care and attention to detail was awesome and this was certainly the best experience that I have had with buying a new car.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Herb Chambers BMW:
Informative, knowledgable, and very pleasant to work with in leasing my BMW. Kevin is a man of his word and offered me a deal I couldn't refuse. Would recommend him to anyone looking into getting a BMW. Love the 335xi and it truly is the "Ultimate driving machine".
Ellen

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Herb Chambers BMW:
This was the best car leasing experience ever. From the moment I walked in to the moment I drove off with my car, they treated me with respect and kindness. I would highly recommend this dealership. Rob Gale is a great salesperson and I would lease/buy all my cars from him. He is down to earth, personable, genuine, funny, and just a great guy! I never felt rushed into my decision and I really appreciated that. This was a great experience!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Herb Chambers BMW:
It's not very often that I will go out of my way to make a review or recommendation of anything these days. I just felt I should share my experience. I was leary of being able to afford a BMW, but went into Heb Chambers of Boston to see what they could do for me. Rob Gale was very attentive to my needs, and was able to get me into a beautiful pre-owned 325XI at a really great price and interest rate. He was very knowledgeable about the cars and answered all of my questions. He was great to work with and I would recommend anyone I know in the market for a BMW to go see him.
Thank You Rob... I LOVE my new car!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Herb Chambers BMW:
Kaif Thompson was extremely pleasant threw out my experience at Herb Chambers of Boston. He made me feel as if he was helping buy a car, rather than selling me a car. Plan on going back to Herb Chambers, everyone was wonderful there. Will be asking for Kaif again.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Herb Chambers BMW:
I would never go back there for my car service. After they service my BMW, the functions which were working before the service did not work. I went back to complain. They said that you can bring back the car for service, and it will cost you. This seems like the way they do business. They break something, they ask people to bring back the car, so they get more business.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Herb Chambers BMW:
First of all I live in Connecticut and leased my last four BMW's from BMW of Boston. Why? Experience! The first time I did business with them was the deal - they offered a great deal on a lease for a 3-series that I wanted. My local dealer (about 5 miles away) couldn't even come close. Not sure why but they couldn't. BMW of Boston was so much better. That's when I experienced Kevin Bugbee who sold me the car. Kevin is top shelf and really knows how to make the customer experience a great one. He is very knowledgable about the cars, understand the customers requirements and makes the whole purchase/lease process happen easily. The next 3 cars for myself and my wife were all bought through Kevin.

At the end of the day you get the you want but you can get the same car at any dealership. You go back to the dealer again and again because of the experience and how you are treated as a customer. I am very happy with my experiences at BMW of Boston. If you go there, ask for Kevin.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Herb Chambers BMW:
Great overall experience. Dealer had smart pricing, so their best price was already on the vehicle. Saved over $2k by just waiting and letting the car sit there for a while. Their best price is very comparable if not superior for the same car at a different dealer. Easy transaction with a $400 coupon from web. That's it all done and picked up in 2 days.

X5 runs great and all minor flaws (paint scratch, missing trunk light) was replaced without question.

Sales guy was very easy to work with and very attentive. No high pressure sales tactics like other lower end, high volume dealers.

Highly recommended and will be a future customer again!!!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Herb Chambers BMW:
Great sales experience with Hadi as well as the sales manager Ken. The process was smooth, the deal was good, and the follow up excellent. The sales experience was very direct, didn't have to do the negotiation dance or the "I need to check with my manager." I would recommend this dealership.

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