Herb Chambers Chevrolet

Herb Chambers Chevrolet
90 Andover St. Rte 114
Danvers, Massachusetts 01923

Sales: (978) 774-2000
Service: (866) 313-4530

Manufacturer: Chevrolet


Most Reviewed Employees
There are no Employees listed for this dealer yet.
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Dealership Amenities
Free Wash and Vac w/Service
Friendly Smiling Faces
Free Popcorn
After Hours Drop-Off
Cable TV
Children's Play Room
Customer Lounge Area
Drive-In Service
Express Service
Flat Screen Television
Free Coffee
Free WiFi
Indoor Customer Parking
Instant Financing
Parts Store
Pet Friendly
Shuttle Service
Valet Parking
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 8:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: 11:00 AM - 5:00 PM


Service

Monday: 7:30 AM - 8:00 PM

Tuesday: 7:30 AM - 8:00 PM

Wednesday: 7:30 AM - 8:00 PM

Thursday: 7:30 AM - 8:00 PM

Friday: 7:30 AM - 8:00 PM

Saturday: 7:30 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 8:00 PM

Tuesday: 7:30 AM - 8:00 PM

Wednesday: 7:30 AM - 8:00 PM

Thursday: 7:30 AM - 8:00 PM

Friday: 7:30 AM - 8:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.9/5
175 Reviews
Herb Chambers Chevrolet

Overall Score: 5 Star Rating4.9







About Herb Chambers Chevrolet
Certified: Herb Chambers Chevrolet
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Herb Chambers Chevrolet has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Herb Chambers Chevrolet
Herb Chambers Chevrolet...We Don't Sell Cars, We Help People Buy Them!

• New England’s Largest Automotive Dealer and WARD's Magazine National Dealer of the Year.
• #1 Dealer in All of New England.
• Over 45,000 New and Herb Chambers Certified Pre-Owned vehicles sold last year.
• Auto Success E-Dealer for the year for 2003, 2004, 2005, 2006, 2007, and 2008.
• Auto success eCustomer Relationship Management Dealer of the Year
• New England’s Largest Factory Authorized New Vehicle Dealer
• Complimentary car was and vacuum with any service

Dedicated to serving all your automotive needs
For us, "customer service" means making your car buying experience as easy and enjoyable as possible. You'll find a number of ways that we mmore
ake customer service the basis of buying and owning a car from our dealership:
• You'll find all the information you need to buy a car on our website.
• Search through our extensive selection of new and pre-owned vehicles.
• Request a price quote on a new vehicle of your choice.
• Visit our departments. Our friendly, professional staff will exceed your expectations for personal service.
• Enjoy prompt, quality service from our Service Center. Make an appointment or order parts online.
Feel free to send us an email if you have any special requests or would like extra help finding the vehicle you want.
This web site is updated daily and any correspondence submitted will be given immediate attention. Our friendly, experienced staff will be happy to help you in your auto search. Search our inventory of new and pre-owned vehicles. We are also happy to send you a quick quote on a new vehicle of your choice.

www.herbchambers.com less


lisa freedman
5/5/2012 4:03:27 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Brian Dumont, Stephanie Killian and Michael Anagnos

My Review of Herb Chambers Chevrolet :
We are so excited to be driving our new 2012 avalanche with the help of our salesman Brian Dumont, Brian was patient, he has a very pleasant personality and did not push us to make a decision. Brian also introduced us to Stephanie and then Mike in the service department. The massive amount of paperwork was nicely organized by Stephanie Killian, she also helped with some added features (warranty and many other items) and showed me what ventureshield looked like on a vehicle in the lot. All the initial needs from the service department were met by Michael Anagnos, Mike organized all the add ons (lojack, simonize, ventureshield and a sticker) for a one day completion. all of the employees worked together flawlessly. The experience was the best I have ever had, it was my first time at Herb Chambers and they say that first impressions matter most...I have been won over.

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erinhohmann
12/11/2011 11:02:52 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Stephanie Killian and Ali Avallon

My Review of Herb Chambers Chevrolet :
The team who worked with me was fabulous. The whole thought of buying a new car was daunting to me - just didn't want to do it and procrastinated.

I think Ali is psychic. I put feelers out, online. Ali responded immediately, and I keep avoiding the fact that I needed to buy a new car. Ali's frequency of checking in was perfect. She didn't overwhelm me with too many phone calls or emails, however, she was tenacious and succeeded in making me focus on what I wanted, needed, and what was financially plausible. When I finally went to the dearlership, Ali set me up with the exact person for the job - Stephanie Killian.

I COULDN'T HAVE BEEN LUCKIER!!!!!!!

As previously mentioned, I had distaste for this task. Immediately upon meeting Stephanie, I realized this is not so bad. She put me at easy and we looked around. While poor Stephanie had to spend hours and hours with me, I was having fun! A completely unexpected development! Stephanie worked with me on my level, kept things understandable for me, I trusted her. Again, a completely unexpected development. Needless to say, Stephanie made the sale.

I couldn't be more pleased with the car, and my experience at Herb Chambers Danvers. I have already, and will continue to, recommend this team. They made it easy, and fun.

Hmmm... I wonder if I can talk them in to going out for a beer with me.

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Nancyb 2011
10/10/2011 8:06:15 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Corey Upton, Kevin Fitzpatrick, John (finance)

My Review of Herb Chambers Chevrolet :
All the folks went "above and beyond". The customer service is outstanding!

Each and every one of the folks that I have encountered while dealing with Herb Chambers have proven to be wonderfully helpful, professional, down to earth and all willing to go the extra mile.

The extra effort was evident in so many ways:

Corey the sales manager made calls on my behalf on his day off & communicated with me making sure that I was "in the know" about every step of the car buying process.

Kevin the sales rep was wonderful, I took a bunch of his cards and plan on referring whenever the opportunity arises.

John from finance was awesome....

The way these guys worked together for me as the customer was awesome. Customer service like I received truly comes from the inside,it can not be taught.

Herb Chambers is fortunate to have such an awesome staff.

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HateHerbChambers
9/23/2011 12:21:31 PM

Overall Score: 1 Star Rating   1.4  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: various

My Review of Herb Chambers Chevrolet :
Initially terrible experience here. Service department was harried when interactin, slow in responding, rude and condescending. During reconciliation period here on dealerrater, issue was resolved appropriately.

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GarryF
8/28/2011 5:46:24 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Stephanie

My Review of Herb Chambers Chevrolet :
If you plan on looking at a Chevy and plan on visiting Herb Chambers, try to get Stephanie as your salesperson. She is (by far) the most pleasant car salesperson I've ever had the opportunity to buy a car from (and I've had plenty through the years). She was knowledgeable, friendly and not pushy whatsoever. She no doubt is a person with a lot of integrity. She totally breaks the mold of the old school pushy salesperson.

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gabaker29@gmail.com
8/28/2011 2:33:09 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Cara,Paul,Corey, John 1,John 2, Sal & Mike A.

My Review of Herb Chambers Chevrolet :
I honestly have to give this dealership a true thumbs-up "A" number 5 (Great) Quality rating for its customer service, sales and automotive business expertise. After 25 years of leasing many vehicles on the North Shore this particular experience with Herb Chambers in Danvers was absolutely "painless". We love the new Chevy Traverse and we both have to agree that this was the best leasing experience by far. Again, Cara,Paul,Corey,John1 & John2, Sal and Mike A. we thank you for a great job done and we will certainly be back!

Kind Regards,
Joyce Henderson
Gary Baker
Peabody MA

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Mjo226
8/6/2011 11:13:25 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Adam tillinghast, Alli Avalon

My Review of Herb Chambers Chevrolet :
I recently purchased a new truck at Herb Chambers Chevrolet. I had the pleasure of first working with Alli, that mentioned to me a new program where I could trade in my old truck for a new one keeping my payments about the same. We had been out of touch for a bit, yet she still remembered exactly who I was and what I wanted. I was pleasantly impressed. When I came into the dealership I was introduced to Adam. He worked diligently and with incredible professionalism to get me into the exact new truck I wanted. I am extremely impressed and satisfied with my purchase and the entire staff at Herb Chambers. I would highly recommend the service and sales department to anyone and everyone looking for a new vehicle. Thank you for a great experience!

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SMB1
7/28/2011 8:08:08 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: CLINTON GERRISH, COREY UPTON, JOHN SCOLA

My Review of Herb Chambers Chevrolet :
Herb Chambers was smart sending out a mailer for a years worth of free oil/filter changes to Saturn owners. I took advantage of them and was very impressed with the service department. My 9 year old Saturn required some major work, and I was offered a free Enterprise Rental for the few days it took for the part to come in....worked for me. So when another costly repair job arose, I opted to trade in the Saturn and buy a new car from Herb. It was the service department that initiated the sale, but it was the sales staff that closed the deal. Clinton, Corey and John....no pressure sales, just gave me the information that I needed. 24 hrs later I was driving off the lot with a new Chevy Cruze. I was pleasantly surprised with the entire process, and I love my new car.

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fpatania
7/26/2011 3:48:25 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Stephanie Killian, Sal Marullo and Joshua DiPietro

My Review of Herb Chambers Chevrolet :
My sale rep. (Stephanie) and her sales manager (Sal)did a great job making me feel comfortable and were able to answer all of my questions to my satisfaction. I like their NO pressure sales approach.

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caddyguy
7/22/2011 1:00:17 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Stephanie Killian

My Review of Herb Chambers Chevrolet :
great experience with Stephanie...she was very helpful without being pushy. She helped me find exactly what I wanted without trying to sell me something that was more expensive. I would definately recommend her to anyone thatis afraid of "pushy" salespeopl!!

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