Herb Chambers Ford of Braintree

Herb Chambers Ford of Braintree
75 Granite St. Route 37
Braintree, Massachusetts 02184

Sales: (877) 876-6584
Service: (877) 201-3207

Manufacturer: Ford


Most Reviewed Employees
Scott Lewis Scott Lewis
General Manager
LISA CHAMBERLAIN LISA CHAMBERLAIN
BDC MANAGER
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Dealership Amenities
There are no Amenities listed for this dealer yet. Dealer Amenities are for Certified Dealers.


Twenty-Four Month Rating: 4.8/5
214 Reviews
Herb Chambers Ford of Braintree

Overall Score: 5 Star Rating4.8



About Herb Chambers Ford of Braintree
Certified: Herb Chambers Ford of Braintree
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Herb Chambers Ford of Braintree has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



Tiff172
5/8/2012 7:59:36 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Koudjo Ala

My Review of Herb Chambers Ford of Braintree:
We purchased our new (used) car yesterday at Herb Chambers in Braintree. We had such a negative experience at our local Ford on Cape Cod (didn't want to work with us, never called us back after we looked at cars). We went to Braintree after looking at their inventory and really didn't have high hopes. Koudjo greeted us and brought us in and asked us what we were looking for. The whole time he stayed positive and said, "I will make it work". He made it work. Even after the purchase of the car was over Koudjo helped us set up our handsfree and got in the car with us and helped us. It was nice to know we weren't just a number and that he took the time for us and stayed with us throughout the process. Anytime I need a new car I will go to Herb Chambers Ford in Braintree! Also, Miguel was awesome in the financing department as well!

Thank you to all that were involved yesterday!

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Danzy55
5/2/2012 9:32:03 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Scott Lewis

My Review of Herb Chambers Ford of Braintree:
What a fantastic dealer, a true gem to deal with. It's refreshing to find a dealer where you feel 100% comfortable. If your looking for a change please visit Herb Chambers Ford you won't be disappointed, you'll actually find yourself enjoying the experience!! Way to go everyone keep up the hard work you make buying and servicing a car simple easy transaction.

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cliffordkmc
4/30/2012 5:45:43 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: John Swirbalus, Keith Jackson, Nancy

My Review of Herb Chambers Ford of Braintree:
Tuesday, April 24th I stopped after work to look at cars. My car was a 1998 Infiniti QX4 and it was definitely time to move on. I was greeted by Nancy who is “one in a million” (I apologize for not knowing her last name) and will refer to her as the “silver member” on your team. There is no doubt I had the “deer in the headlight” look on my face as I was then met by Mr. John Swirbalus (“John”) who I will refer to as the “gold member” on your team. I had no clue what I wanted, how much I wanted to spend, whether I wanted to lease or buy, etc., etc. John was professional, patient, caring, engaging, extremely knowledgeable, and more than willing to guide me (it also helped that we are “reasonably” close in age). There was a 2010 Ford Focus on the lot with only 15,000 miles on it. I/We took it for a spin and I loved it. “The rest is history”!

The next “silver/gold member” on your team that I had the good fortune to meet was Mr. Keith Jackson, Business Manager (“Keith”). He totally helped with the financing and made the “signing” process a pleasure. I cannot imagine a lot of buyers and/or lessees who can say the same thing, as we sign our lives away, Again, Keith was extremely professional and most helpful!

I picked up the car late Wednesday afternoon (04/25).

Bottom line, Mr. Chambers, I had “no” intentions of buying and/or leasing a car when I went into your Braintree showroom Tuesday (I work at Braintree Hill Office Park). The “WOW” factor was truly John, Keith and Nancy. I was not pressured in any way, which I cannot stand in “any” business environment.

I hope that you will acknowledge this and share it with John, Keith and Nancy as I am extremely happy to have met each of them. I am looking forward to a long-term relationship with Herb Chambers Ford. I would and will recommend Herb Chambers to anyone looking for a vehicle.

Again, my thanks.

K. Clifford

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ShelbyTC
4/17/2012 2:30:44 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Scott Cox, Muhammed, Lisa, Miguel

My Review of Herb Chambers Ford of Braintree:
I just want to apologize for not writing this review right after my experience last May, but all I have to say about Herb Chambers Ford, and "everyone" that I dealt with there, was that it was the absolute best car buying experience I have ever had!

No pressure what so ever, when I told them that I didn't want to pay X amount of dollars, they adjusted fire, and got me a purchase price, and financing I could live with, especially in this rotten economy!

I tell anyone and everyone that happens to be in the market for a new or even used car, to head straight down to Herb Chambers Ford if they want to be taken care of in a personal and professional manner!

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donnasews7
4/14/2012 11:10:28 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mustafa Salman

My Review of Herb Chambers Ford of Braintree:
Mustafa helped us buy a pre-owned Ford F150. The entire experience was excellent. Normally, I do not like buying cars because sales people are so pushy, but Mustafa is a very nice guy, and made the truck buying experience pleasant. I actually returned the following week with my daughter and bought a pre-owned Toyota Corolla. This dealership worked with us to get a price we could live with, and helped us pick out the right car for our daughter with great patience. I would highly recommend Mustafa to assist you with your purchase.

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jpcandpgc
1/11/2012 8:44:04 PM

Overall Score: 2 Star Rating   1.8  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Antonio ( and Guillame not sure of spelling )

My Review of Herb Chambers Ford of Braintree:
We corresponded by both e mail and telephone prior to driving to Braintree.
We had already driven over 120 miles to and from the Westborough Dealership; had an unpleasant experience-did not want to waste another trip. We were assured by the several phone discussions that they wanted to work with us.
The shortest version: This Braintree Herb Chambers Ford was much worse than Westborough! The salesmen were extremely pushy and did not even TRY to make a reasonable deal.
Quite frankly; we were insulted. We won't try to explain the ludicrous 'solution'
they proposed.

We are now the proud owners of a New; 2012 Hyundai Sante Fe
( Perhaps; Thanks to the terrible experiences at both Ford Dealers )

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jgrill
11/13/2011 3:43:02 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: David Pichard

My Review of Herb Chambers Ford of Braintree:
First of all, I never thought I would buy a Ford vehicle. I have owned 8 GM vehicles. That being said, I walked into Herb Chambers' Braintree location after my 2006 Chev Impala was tboned and totaled. I was lucky to meet Dave Pichard, my salesperson. He was friendly, upbeat, (this was important as I had a severe case of post crash anxiety), listened attentively to my buying criteria, and was patient when I test drove 5 Ford vehicles, many of them twice. There was never any pressure for me to buy. He was more concerned that I find the right vehicle and patiently explained the pros and cons of each. This was without a doubt the most pleasant car buying experience I have ever had. And when I decided to purchase the Ford Fusion SEL, he and his manager worked hard to find the right color for me. And the car ROCKS!!! Easy to handle, fun to drive and lots of safety features!

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nickyboy
9/25/2011 8:43:57 AM

Overall Score: 3 Star Rating   2.8  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Lisa & Christine

My Review of Herb Chambers Ford of Braintree:
I was asked to come see an Edge that was coming in from Westboro, I was suppose to get a price on my trade-in. The price for my trade-in was so low, Then the Manager came over to explain this. They wanted me to put money down on a car they couldn't show me. a lot of pressure for nothing. Went down street to another dealer and bought my car. John

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pablocrot
9/21/2011 9:56:12 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Scott Scotcos

My Review of Herb Chambers Ford of Braintree:
They were very helpful. They found the car just the way I wanted.

Scott Scotcos is a good salesman and very professional and pleasurable to deal with.

I highly recommend this Dealership to my friends and family.

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A.Little
9/20/2011 4:24:47 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Scott Cox

My Review of Herb Chambers Ford of Braintree:
When my car died I was reluctant to have to go buy a new one. However, my feeling quickly changed after the great experience I had with Scott at Herb Chambers Ford. I'm very happy with my Fiesta !!

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