Herb Chambers Ford of Westborough

The dealership was excellent in offering help immediately upon arriving at the dealership. Christopher asked what we were exactly looking for as to better serve us. The sales manager also stepped in assistin upon arriving at the dealership. Christopher asked what we were exactly looking for as to better serve us. The sales manager also stepped in assisting Christopher in looking for something that suited our needs. We were looking for a hard to find vehicle. Thru it all the prevailed and we are happy customers. The finance advisor worked with us on any offers available and any papers we needed to sign. It was a very friendly atmosphere and this is why I stick with Ford! More

I brought my 2006 Ford F150 in for service. There were a few items wrong with it and were to be warranteed to the best of my knowledge. As it turns out the warrantee company I had went bankrupt and was sold few items wrong with it and were to be warranteed to the best of my knowledge. As it turns out the warrantee company I had went bankrupt and was sold to another company. When I bought the extended 100K warrantee, I was told it covered "everything but tires, brakes, wipers, belts and hoses"from the sales manager. I had issues with the door switch, radio, door check, seat cover, rear slider window, gauge cluster in dash and a few others. When Carrie called to the warrantee co, they refused to cover everything but the door switch, but they found defective ball joints which were replaced. I was very angry and Jeff, Service Manager, did a great job to diffuse my anger and do the best he could to get things done. He got the gauge cluster covered and took care of the door check. Although the radio and seat cover were not taken care of, I know that those 2 people in service did their absolute best in trying to get my issue taken care of. I will still fight my issue with the warrantee co to take care of the last 2 items, but I have 100% confidance in the service department that they will not steer me in the wrong direction moving forward. I have told many people of the great service I got from them and felt the need to let the powers that be know what a great job they did for me as a customer More

I can't believe I am going to say this but I feel like I "found a friend" in the service dept of a car dealership, weird huh? You usually hear horror stories but that all changes when you walk into Herb Cha "found a friend" in the service dept of a car dealership, weird huh? You usually hear horror stories but that all changes when you walk into Herb Chambers Ford in Westborough, MA! Jeff Krasner, Service Manager is a real friend, he cares about you and your car and his main goal is to make his customers happy. He goes out of his way to tell you what needs to be done to your car and why and he goes the extra mile to make sure you are not inconvenienced (ie: arranging a rental car if needed, etc). This is a quality service department, you can feel good about bringing your car here. In these hard economic times, when money is tight, the one thing that can make you feel good about having to spend money to get your car serviced is Great Customer Service, and Jeff and his service team OVER DELIVER! Advice to anyone who has had a bad experience with car dealership service departments in the past - stop the aggravation and drive yourself over to Herb Chambers Ford in Westborough where you can FINALLY be happy about servicing your car! Thanks Jeff & Team, you guys ROCK! More

I was at this dealership for just a half hour for my oil change and it was a pleasure. Herb Chambers is doing everything right; from the friendly people, the quality service, AND the car wash and vac!!! I l change and it was a pleasure. Herb Chambers is doing everything right; from the friendly people, the quality service, AND the car wash and vac!!! I loved the comfortable waiting area with giant flatscreen tv. I will never go anywhere else. More

I absolutely love my car. I did not feel pressured at Herb Chambers when deciding on purchasing my car. I thought about all my options (whether new or pre-owned), gave myself time to think about it and Herb Chambers when deciding on purchasing my car. I thought about all my options (whether new or pre-owned), gave myself time to think about it and was pleased that Mike Mangrun worked with me so well. After the sale he also took the time to explain and show me the car's system. And when I was having a problem (me, not the car) Mark in service was great in taking me right away and explaining what I was doing wrong! For follow-up, Julie in customer service has been wonderful. There were others, sales managers, etc. that I have forgotten their names, but everyone that I dealt with was courteous, pleasant and helpful. Did I mention that I love my car?!!! More

I brought my 4 year old Ford Mustang in to have the emergency brake fixed. I had bought the extended warranty when I purcahsed the vehicle and thought that it should be covered. At the time of check- emergency brake fixed. I had bought the extended warranty when I purcahsed the vehicle and thought that it should be covered. At the time of check-in, Alan indicated that he would check into that for me. He also had wrote me up for a courtesy check-up to see if there was anything else wrong with the car. When he called me a couple of hours later with the findings, he said they found that my ball joints needed to be replaced also in order for the car to pass inspection. He had taken it upon himself to get both the original emergency brake work and the ball joint work approved by the extended warranty company (thus saving me an extra deductable payment !!). He called to tell me the happy news that my car would be entirely fixed for just one deductable payment of $100. Alan was able to have the car completed by the end of my workday and when I picked it up, the car came around the corner washed and vacuumed. It was actually cleaner than it had been in awhile. For a change, I had an extremely positive experience at a car dealer service department. Herb Chambers should be proud of employees like Alan who go out of their way to help the customers' experience. More

Josh Mono was professional, helpful, and clearly cared that I drive home in a car that I was comfortable owning. He made sure that the car I purchased was within my price range and fulfilled my specific n that I drive home in a car that I was comfortable owning. He made sure that the car I purchased was within my price range and fulfilled my specific needs. At no point did I feel pushed or taken advantage of. I would recommend him to anyone looking for a car. More

Herb Chambers Ford of Westborough is everything a dealership should be! I have done business with this dealership for several years. It has had its ups and downs, BUT for the past 6 months everythi dealership should be! I have done business with this dealership for several years. It has had its ups and downs, BUT for the past 6 months everything has been perfect. I am treated with respect. The service is prompt and the work is top notch. I am a customer for life. More

First, I absolutely love the car. It's much more than I was expecting. I was greeted in a friendly and courteous way from the minute I stepped into the door. Mike and also his Manager(sorry, I forgot h was expecting. I was greeted in a friendly and courteous way from the minute I stepped into the door. Mike and also his Manager(sorry, I forgot his name) listened to what I was looking for and they helped me decide while giving me time to think about what I wanted without pressure. When I was having a problem programing my sync, Mark in Service saw me immediately and was very helpful and also friendly. I have already recommend this dealership and also the Fussion to a couple of people. My only negative comment, is that I was talked into the gap insurance that I don't feel is necessary as I plan to pay down my balance quickly. Very minor compare to my overall experience! I highly recommend Herb Chambers in Westborough! Thank you, Sue Neveu More

Outstanding Service! I have been numerous times to the service center and have always been very pleased with the quality and timeliness of the service. The interaction with the management and team member service center and have always been very pleased with the quality and timeliness of the service. The interaction with the management and team members was excellent, cordial and professional at all times. It's nice to see dealership with such great service. More