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Herb Chambers Ford of Westborough - Service Center

Westborough, MA

4.7
426 Reviews
Call Service Center (508) 366-8311

426 Reviews of Herb Chambers Ford of Westborough - Service Center

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March 22, 2024

Brennan in service needs to change his attitude, needed info, received rude comments and no help More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brennan
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Mar 25, 2024 -

Herb Chambers Ford of Westborough responded

Alex, thank you for your feedback about Brennan. We want our customers to have a welcoming experience, so we are disheartened to hear anything short of that. At your convenience, we would like the opportunity to discuss your experience with you directly. Thank you, Miguel Silva - General Manager - msilva@herbchambers.com

Helpful
March 22, 2024

Service department was prompt and professional, exceeded all expectations and I will certainly go back when needed More

by Fusion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke @ service
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Mar 22, 2024 -

Herb Chambers Ford of Westborough responded

Hi! We're glad to know that our service department at Herb Chambers Ford of Westborough exceeded your expectations! We appreciate the positive feedback and look forward to assisting you in the future. Safe travels until then!

Helpful
March 15, 2024

They couldn’t have been nicer and went overboard to explain everything. Did an excellent job fixing it. Specifically Brandon. More

by Gail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Santos
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Mar 18, 2024 -

Herb Chambers Ford of Westborough responded

Gail, it's great to know that Brandon and our team at Herb Chambers Ford of Westborough were able to provide you with a top-notch service experience. We appreciate your kind words!

Helpful
March 08, 2024

Excellent customer service! Polite and responsive! Quality work and very thorough! Took my car in during an emergency! More

by tball4181
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Malloy
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Mar 08, 2024 -

Herb Chambers Ford of Westborough responded

Hi T Ball! We're so glad to know that our team at Herb Chambers Ford of Westborough was able to assist you during an emergency. It's great to hear about your positive experience with us! Thanks for the review and we'll be here if you need anything in the future.

Helpful
March 04, 2024

Good service . Very prompt today. Notify ed me of 2 recalls that I have known about . Appointment made. More

by Fishhunt818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ĺuke Malloy
Report | Print
Mar 04, 2024 -

Herb Chambers Ford of Westborough responded

We're glad to know you had a positive experience with our team at Herb Chambers Ford of Westborough! We look forward to serving you again! Safe travels!

Helpful
March 02, 2024

Bought my vehicle there. Fantastic service. Very quick oil and lube Works package. I would recommend this dealership. No More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marie Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony in service
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Mar 04, 2024 -

Herb Chambers Ford of Westborough responded

Mike, we're delighted to know you had a fantastic experience at Herb Chambers Ford of Westborough. Thanks for recommending us and sharing your positive feedback!

Helpful
March 02, 2024

Joel was excellent,very professional and answered all my questions. He is a excellent listener and very informative. More

by jbeasley162
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel
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Mar 04, 2024 -

Herb Chambers Ford of Westborough responded

Hi J Beasley! We're delighted to know that Joel provided you with excellent and professional service at Herb Chambers Ford of Westborough. Thanks for your feedback!

Helpful
February 23, 2024

Was looking for a dealership to work with since my last experience was not very good at another dealer. I worked with Luke who was a pleasure to work with on my oil change and look forward to bringing my c More

by jaywabb83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke in service department , 5 stars
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Feb 26, 2024 -

Herb Chambers Ford of Westborough responded

Hi Jay! We're glad to know Luke made your visit a positive one at Herb Chambers Ford of Westborough. We appreciate the feedback and look forward to assisting with those recalls when you're ready!

Helpful
February 22, 2024

Staff is very professional and attentive. My routine service and recall appointment went very well. Everything was performed as planned. Facilities were very well maintained for working while More

by M Sahin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Malloy
Report | Print
Feb 22, 2024 -

Herb Chambers Ford of Westborough responded

We're glad to know your service appointment went smoothly and you found our facilities well-maintained. Thank you for recommending Herb Chambers Ford of Westborough, we appreciate it!

Helpful
February 10, 2024

As always, excellent, prompt service. Always professional and done right. Appreciate the consistency. Thank you! More

by Sellison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2024 -

Herb Chambers Ford of Westborough responded

We're glad to know you've consistently received excellent service from our team at Herb Chambers Ford of Westborough. Thanks for the positive feedback, we appreciate it! Safe travels!

Helpful
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