Herb Chambers Ford of Westborough - Service Center

I was traveling back from New Hampshire when my truck started losing power to a point where I could no longer drive it. Herb Chambers Ford was the closest dealer to where I had to park my truck for the n started losing power to a point where I could no longer drive it. Herb Chambers Ford was the closest dealer to where I had to park my truck for the night. I limped my truck to the dealer by around noon on Monday not knowing the extent of the problem and how long it would take to fix it. Having dealt with other dealers, I figured my truck would be there for the week and I would have to arrange getting my trailer home and get back up to Mass. sometime during the week to pick up my truck. The Service Manager along with Alan Arsenault promptly had a mechanic conduct a diagnostic on the vehicle and came up with two faulty fuel injectors. Being a warranty item, they would have to get approval from Ford before any work could be conducted. I figured they wouldn't hear back from Ford until the following day but they were diligent with emails and phone calls and had the approval by 2:00PM. Once they had approval, the mechanic started work. I know it's not an easy job and the outlook was that they probably wouldn't have it done that day. So, I made arrangements to have someone drive up from CT to pick me up. My ride wasn't going to show up until 6:00 so I waited. Alan was kind enough to keep me informed of the progress and by 4:00PM he was pretty confident that the mechanic would have it done by 4:30 but wasn't going to guarantee that something else might be wrong with the truck. Wow, I couldn't believe it. I called my ride and told him to hold off on coming to pick me up. At 4:45PM Alan came out and told me the truck was all set. They had test drove it and everything seemed to be good on the truck. I was able to pick up my trailer in the tandem truck lot off the highway and get everything home that day. I was thoroughly impressed that they were able to get my vehicle fixed in the short amount of time they had. The whole service team was genuinely concerned that I was a stranded traveler and went the extra mile to get my truck fixed. I run the Sales & Marketing team for a manufacturing company in CT and I know the power of good customer service. I was compelled to provide a review for the Herb Chambers Ford team because they excelled past good and provide great customer service. If all their customers get this type of treatment, they will be in business for a long time. I wish they we closer because I would have them provide all the service on my truck. Thank you to everyone at Herb Chambers Ford that was involved with handling my service issue. You should all be commended!! More

I took my used 2006 Ford Explorer XLT in for an oil change. The guys were very pleasant and answered all of my questions regarding other issues I was having with the vehicle. I took my SUV to your deal change. The guys were very pleasant and answered all of my questions regarding other issues I was having with the vehicle. I took my SUV to your dealership because I wanted Ford service. Excellent. More

The staff was very friendly. The waiting area is pleasant, clean and bright with a great flat screen tv. The service was done quickly and they even washed and vacuumed my car. I couldn't have been h pleasant, clean and bright with a great flat screen tv. The service was done quickly and they even washed and vacuumed my car. I couldn't have been happier. I will definitely continue to visit this dealership. More

I Went in for an oil change, and the office personnel were friendly, quick, and helpful. The dealership vacuumed and washed the exterior of my car which was a nice service. The service took about an ho were friendly, quick, and helpful. The dealership vacuumed and washed the exterior of my car which was a nice service. The service took about an hour with the car wash, but I was happy to wait for the additional service especially in the winter. More

I brought my 2006 Ford F150 in for service. There were a few items wrong with it and were to be warranteed to the best of my knowledge. As it turns out the warrantee company I had went bankrupt and was sold few items wrong with it and were to be warranteed to the best of my knowledge. As it turns out the warrantee company I had went bankrupt and was sold to another company. When I bought the extended 100K warrantee, I was told it covered "everything but tires, brakes, wipers, belts and hoses"from the sales manager. I had issues with the door switch, radio, door check, seat cover, rear slider window, gauge cluster in dash and a few others. When Carrie called to the warrantee co, they refused to cover everything but the door switch, but they found defective ball joints which were replaced. I was very angry and Jeff, Service Manager, did a great job to diffuse my anger and do the best he could to get things done. He got the gauge cluster covered and took care of the door check. Although the radio and seat cover were not taken care of, I know that those 2 people in service did their absolute best in trying to get my issue taken care of. I will still fight my issue with the warrantee co to take care of the last 2 items, but I have 100% confidance in the service department that they will not steer me in the wrong direction moving forward. I have told many people of the great service I got from them and felt the need to let the powers that be know what a great job they did for me as a customer More

I can't believe I am going to say this but I feel like I "found a friend" in the service dept of a car dealership, weird huh? You usually hear horror stories but that all changes when you walk into Herb Cha "found a friend" in the service dept of a car dealership, weird huh? You usually hear horror stories but that all changes when you walk into Herb Chambers Ford in Westborough, MA! Jeff Krasner, Service Manager is a real friend, he cares about you and your car and his main goal is to make his customers happy. He goes out of his way to tell you what needs to be done to your car and why and he goes the extra mile to make sure you are not inconvenienced (ie: arranging a rental car if needed, etc). This is a quality service department, you can feel good about bringing your car here. In these hard economic times, when money is tight, the one thing that can make you feel good about having to spend money to get your car serviced is Great Customer Service, and Jeff and his service team OVER DELIVER! Advice to anyone who has had a bad experience with car dealership service departments in the past - stop the aggravation and drive yourself over to Herb Chambers Ford in Westborough where you can FINALLY be happy about servicing your car! Thanks Jeff & Team, you guys ROCK! More

I was at this dealership for just a half hour for my oil change and it was a pleasure. Herb Chambers is doing everything right; from the friendly people, the quality service, AND the car wash and vac!!! I l change and it was a pleasure. Herb Chambers is doing everything right; from the friendly people, the quality service, AND the car wash and vac!!! I loved the comfortable waiting area with giant flatscreen tv. I will never go anywhere else. More

I brought my 4 year old Ford Mustang in to have the emergency brake fixed. I had bought the extended warranty when I purcahsed the vehicle and thought that it should be covered. At the time of check- emergency brake fixed. I had bought the extended warranty when I purcahsed the vehicle and thought that it should be covered. At the time of check-in, Alan indicated that he would check into that for me. He also had wrote me up for a courtesy check-up to see if there was anything else wrong with the car. When he called me a couple of hours later with the findings, he said they found that my ball joints needed to be replaced also in order for the car to pass inspection. He had taken it upon himself to get both the original emergency brake work and the ball joint work approved by the extended warranty company (thus saving me an extra deductable payment !!). He called to tell me the happy news that my car would be entirely fixed for just one deductable payment of $100. Alan was able to have the car completed by the end of my workday and when I picked it up, the car came around the corner washed and vacuumed. It was actually cleaner than it had been in awhile. For a change, I had an extremely positive experience at a car dealer service department. Herb Chambers should be proud of employees like Alan who go out of their way to help the customers' experience. More

Herb Chambers Ford of Westborough is everything a dealership should be! I have done business with this dealership for several years. It has had its ups and downs, BUT for the past 6 months everythi dealership should be! I have done business with this dealership for several years. It has had its ups and downs, BUT for the past 6 months everything has been perfect. I am treated with respect. The service is prompt and the work is top notch. I am a customer for life. More

Outstanding Service! I have been numerous times to the service center and have always been very pleased with the quality and timeliness of the service. The interaction with the management and team member service center and have always been very pleased with the quality and timeliness of the service. The interaction with the management and team members was excellent, cordial and professional at all times. It's nice to see dealership with such great service. More