Read Reviews Herb Chambers Honda in Boston

Herb Chambers Honda in Boston

Herb Chambers Honda in Boston

1186 Commonwealth Ave
Boston, Massachusetts 02134

Sales: (617) 975-3900
Service: (617) 730-5595
Parts: (617) 730-5595

Herb Chambers Honda in Boston
Manufacturer: Honda

Visit Website

Write a ReviewWrite a Review

  • Customer Service:

    4.7

  • Quality of Work:

    4.7

  • Friendliness:

    4.8

  • Overall Experience:

    4.7

  • Pricing:

    4.4

24-Month Rating

based on 115 reviews

4.7

4.7 out of 5

276 lifetime reviews

Herb Chambers Honda in Boston

Most Reviewed Employees

  • Chris NelsonChris Nelson
    Sales and Leasing Consultant    5 reviews
  • Kenneth GiordanoKenneth Giordano
    General Manager    4 reviews
  • Samuel DesrochesSamuel Desroches
    Sales & Leasing Consultant    4 reviews
  • Vladimyr Jean-CharlesVladimyr Jean-Charles
    Sales and Leasing Associate    4 reviews
  • Will DelaneyWill Delaney
    Sales and Leasing Consultant    4 reviews
  • Richard BlazeRichard Blaze
    Sales & Leasing Consultant    3 reviews
  • James ShaughnessyJames Shaughnessy
    Senior Sales and Leasing Associate    3 reviews
  • Jose YapulJose Yapul
    Sales and Leasing Consultant    2 reviews
  • Rophy CastroRophy Castro
    Sales & Leasing Consultant    2 reviews
  • Ren WintRen Wint
    Sales & Leasing Consultant     1 review
View All Employees

Cars For Sale by this Dealer

Need a New Car?

Certified: Herb Chambers Honda in Boston

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.
As a Certified Dealer, Herb Chambers Honda in Boston has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Herb Chambers Honda in Boston
THE HERB CHAMBERS ADVANTAGE

http://herbchambers.com/advantage

Price/Savings
-Fair, Fast, Transparent
-#1 in Sales & Service
-Our Volume Saves You Money

Selection
-Over 10,000 new & pre-owned vehicles available
-Over 30+ brands to choose from
-The Largest Selection in New England

Peace of Mind
-“SMART Pricing” = hassle free, one-price for pre-owned vehicles
- 5 day, 100% money-back guarantee
- 30 day, 1,500 mile vehicle exchange option

Quality
-Family owned and operated
-Serving New England for over 25 years

Convenience
-50 locations for sales, service, collision repair
-Open 7 days a week
-Free wash & vac with every service!

Experience
-Complimentary Shuttle Service, Refreshments, Wi-Fi

Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 7:00 PM

Sunday: 10:00 AM - 7:00 PM


Our Amenities

Cable TV Laptop Computers
Children's Play Room Parts Store
Customer Lounge Area Pet Friendly
Free Coffee Television
Free WiFi Valet Parking
Instant Financing Vending Machines

RyanCurella
5/21/2013 3:44:15 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Rophy CastroRophy Castro
Dana DattiloDana Dattilo

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    4

  • Overall Score:

    4.8

My Review Of Herb Chambers Honda in Boston:

Rophy, Dana and the Chambers team have impressed me. Doing the right thing in business is not a very common practice. I very recently purchased a certified accord. After getting the new-to-me car home I noticed some body damage that had previously gone unseen by us all. I felt duped. I was immediately upset and expected the worst. I decided to contact Rophy. He reassured me and told me not to worry. He then reached out to the Manager (Dana) and informed him of our situation. After stopping by to show the damage to Dana and Rophy (still expecting bad news) Dana told me that he would be glad to take care of the damage... at my convenience... free of charge!

Needless to say, I was surprised, greatful and still apprehensive. I brought my car back and it was made perfect in less than 24 hours. Still half expecting a bill I went to get my car. Rophy was the first to greet me with a smile and a handshake. My car was fixed. It was free and everyone seemed happy to make the problem go away!

After this experience, I will probably have to only buy cars from Rophy at Herb Chambers Honda. I have confidence that he and Dana will "have my back" in all future dealings.

Was this review helpful to you?    Yes | No

Response From: Herb Chambers Honda in Boston
Added: 5/23/2013 5:57:18 PM

Thank you very much for taking the time to share your feedback. It's wonderful to hear from such a satisfied customer! Rophy and Dana are truly valuable assets to our team here and I'm thrilled to hear they were able to get you set up with the perfect vehicle! Please do not hesitate to contact us or stop by with any questions you may have going forward. Thank you for your business and we look forward to serving all of your automotive needs for many more years to come!

Sincerely,

Kenny Giordano
General Manager
Herb Chambers Honda in Boston

Twitter
ckmejia
5/20/2013 5:56:58 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
James ShaughnessyJames Shaughnessy

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    3

  • Overall Score:

    4.6

My Review Of Herb Chambers Honda in Boston:

We are very grateful with Mr. Shaughnessy for helped us to select the vehicle that fit our budget and our family size.......We are recommend this Dealership 100%


Thank You every much!!!

Was this review helpful to you?    Yes | No

Response From: Herb Chambers Honda in Boston
Added: 5/23/2013 6:00:10 PM

Thank you for taking the time to share your experience with James. James truly understands what exceptional customer service is and I'm thrilled you've recognized his hard work. I will be certain to share your kind words with James as I know it will make his day. Thank you for your business and we look forward to serving all of your automotive needs for many more years to come!

Sincerely,

Kenny Giordano
General Manager
Herb Chambers Honda in Boston

Twitter
timtrahon
5/20/2013 5:19:52 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
James ShaughnessyJames Shaughnessy

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    4

  • Pricing:

    5

  • Overall Score:

    4.8

My Review Of Herb Chambers Honda in Boston:

This was my first car purchase and I was not excited for the experience when I first approached it. However, James Shaughnessy was very easy to speak with; very informative and understood my needs/wants. James helped me find the car I was unkowingly looking for, and at a great price. I'm not so sure the process always moves as smoothly as it did for myself, but I was very satisfied with my experience, and if I'm ever in the need for another car, I'm going to go back there and ask for James. Thanks for the help!

Was this review helpful to you?    Yes | No

Response From: Herb Chambers Honda in Boston
Added: 5/23/2013 5:47:07 PM

Tim, I'm thrilled to hear that James was able to assist you in purchasing your new vehicle! Everyone here at Herb Chambers Honda in Boston strives to provide that same quality of service to each of our guests. I’m honored to have your recommendation and appreciate you taking the time to share your encouraging words. I know James will appreciate the kind sentiment as well. Thank you again and we look forward to serving your automotive needs for many more years to come!

Sincerely,

Kenny Giordano
General Manager
Herb Chambers Honda in Boston

Twitter
Lawrencepflynnbonnello
5/18/2013 10:22:46 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
William Delaney

  • Customer Service:

    N/A

  • Quality of Work:

    N/A

  • Friendliness:

    N/A

  • Overall Experience:

    N/A

  • Pricing:

    4

  • Overall Score:

    4.0

My Review Of Herb Chambers Honda in Boston:

Will was a pleasure to work with, he was very informative and answered all of my questions clearly and respectfully. He professionally answered my questions and took my financial position into account. From the beginning he was honest about the terms of the lease. I recommend him to anyone looking for a honda civic.

Was this review helpful to you?    Yes | No

Response From: Herb Chambers Honda in Boston
Added: 5/23/2013 6:02:42 PM

Thank you, Lawrence, for taking the time to share your encouraging words and kind recommendation of William. We strive to provide our guests with the best customer service which means everyone at Herb Chambers Honda in Boston focuses on being professional, knowledgeable and customer oriented. I’m thrilled Will was able to provide you with exactly that. We appreciate your business and look forward to serving your automotive needs for many more years to come!

Sincerely,

Kenny Giordano
General Manager
Herb Chambers Honda in Boston

Twitter
Hall87
5/18/2013 2:40:27 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Will DelaneyWill Delaney

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Herb Chambers Honda in Boston:

The experience was really good, no pressure to buy my sales associate was very friendly and funny. I really do appreciate everything that was done to get me in my car.

Was this review helpful to you?    Yes | No

Response From: Herb Chambers Honda in Boston
Added: 5/23/2013 6:07:14 PM

Thank you for taking the time to share your feedback. I'm so pleased to hear Will was able to provide you with such a pleasant car buying experience. I will be certain to share your great recommendation with him. Thank you for your business and we look forward to serving your automotive needs for many more years to come!

Sincerely,

Kenny Giordano
General Manager
Her Chambers Honda in Boston

Twitter
Tjackson23
5/13/2013 1:58:42 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Vladimyr Jean-CharlesVladimyr Jean-Charles

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    4

  • Overall Score:

    4.8

My Review Of Herb Chambers Honda in Boston:

This was the third dealership I have visited and it was the best experience I have experienced coming to this dealership. The service was very good, fast, Vlad made it look easy I was there for maybe 5 hours and home with a car. I think I might want to get into the business because of this. I don't feel hustled or feel like I mad a bad invest and i will like to think him for that. I'm definitely coming back to this dealership for my next car.

Was this review helpful to you?    Yes | No

Response From: Herb Chambers Honda in Boston
Added: 5/23/2013 6:08:29 PM

Thank you for taking the time to share this fantastic review! It is of utmost importance that our guests leave our dealership confident that they made the right decision. I am thrilled to hear about your positive experience with Vladimyr and that you found the perfect Honda to meet your needs. Thank you for your business and we look forward to serving your automotive needs for many more years to come.

Best,

Kenny Giordano
General Manager
Herb Chambers Honda of Boston

Twitter
jbousquet74
5/13/2013 9:13:35 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Will DelaneyWill Delaney
Kenneth GiordanoKenneth Giordano

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    4

  • Overall Score:

    4.8

My Review Of Herb Chambers Honda in Boston:

My experience with Herb Chambers Boston with the purchase of my 2010 Civic Sedan was very easy. I was concerned about financing, yet the finance team was able to get me a decent rate and term. I was hesitant to purchase a vehicle from the Herb Chambers group after a poor experience at Herb Chambers Honda of Seekonk many years ago, but my experience with the Boston team thoroughly exceeded expectations and helped to rehabilitate my trust in the Herb Chambers brand. In fact, my girlfriend just bought a 2013 CR-V from Herb as well, so from one successful sale and satisfied customer thanks to the efforts of Will Delaney, the dealership has gained two new customers.

Was this review helpful to you?    Yes | No

Response From: Herb Chambers Honda in Boston
Added: 5/23/2013 6:05:07 PM

Congratulations on your awesome new 2010 Honda Civic and to your girlfriend on her new Honda CR-V! Thank you for taking the time to share your encouraging words and kind recommendation of Will. We strive to provide our guests with the best customer service which means everyone at Herb Chambers Honda in Boston focuses on being professional, knowledgeable and customer oriented. I’m thrilled Will was able to provide you with exactly that. We appreciate your business and look forward to serving your automotive needs for many more years to come!

Sincerely,

Kenny Giordano
General Manager
Herb Chambers Honda in Boston

Twitter
vman1
5/11/2013 4:17:40 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Vladimyr Jean-CharlesVladimyr Jean-Charles

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Herb Chambers Honda in Boston:

I was pleased with the service provided by the dealership, the salesman was very knowledgeable and experienced. I would definitely go back for future purchase.

Was this review helpful to you?    Yes | No

Response From: Herb Chambers Honda in Boston
Added: 5/23/2013 6:10:32 PM

Thank you for taking the time to share your encouraging words and kind recommendation of Vladimyr. At Herb Chambers in Boston, we take great pride in surpassing any, and all expectations you might have in your car buying decision. We believe that exceptional customer service is key and it is great to know that this belief held true through your experience with our team. We appreciate your business and look forward to serving your automotive needs for many more years to come!

Sincerely,

Kenny Giordano
General Manager

Twitter
Ladawnb25
5/11/2013 2:41:51 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Vladimyr Jean-CharlesVladimyr Jean-Charles

  • Customer Service:

    N/A

  • Quality of Work:

    5

  • Friendliness:

    N/A

  • Overall Experience:

    N/A

  • Pricing:

    N/A

  • Overall Score:

    5.0

My Review Of Herb Chambers Honda in Boston:

From beginning to end the guys were professional and friendly. I have already tols several friends that are looking to buy. I recommend this location to anyone that is looking to buy from honest good sales men

Was this review helpful to you?    Yes | No

Response From: Herb Chambers Honda in Boston
Added: 5/23/2013 5:52:04 PM

Thank you for taking the time to write this fantastic review and give our dealership such a wonderful star rating! We work very hard to ensure that each of our customers is 100% satisfied with the Herb Chambers Honda in Boston experience. I’m so pleased to hear that Vladimyr proudly represented this mission and provided you with such great service. Thank you again and we look forward to serving all of your automotive needs for many more years to come.

Sincerely,

Kenny Giordano
General Manager
Herb Chambers Honda in Boston

Twitter
Mulyadi
5/9/2013 3:47:31 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Vladimyr Jean-CharlesVladimyr Jean-Charles

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Herb Chambers Honda in Boston:

I had a truly great experience with Vladimyr Jean-Charles. I thank you for making me feel relaxed to sell my car to dealership. You made the whole experience very easy and comforting. I was overwhelmed not knowing how to sell my car to a dealership but you made me feel like a pro for that I was deeply moved. I went to several dealerships and did not have the same experience I was low balled and was taking as a joke but you was honest and clear out from the start. Thank you for making my experience an easy one. You were a truly outstanding employee who cared so much about the rights of your customer.

Was this review helpful to you?    Yes | No

Response From: Herb Chambers Honda in Boston
Added: 5/23/2013 5:50:45 PM

What an outstanding review to read! It is great to know that Vladimyr was able to provide you with such a pleasant car buying experience. Here at Herb Chambers Honda in Boston, we strive to provide all of our guests with flawless customer service. I’m so pleased to hear that you felt confident about your purchase and your decision to choose us as your dealer. Thank you for your recommendation and we look forward to serving your automotive needs for many more years to come!

Sincerely,

Kenny Giordano
General Manager
Herb Chambers Honda in Boston

Twitter

Reviews 11-20 >>