Herb Chambers Honda in Boston

Herb Chambers Honda in Boston
1186 Commonwealth Ave
Boston, Massachusetts 02134

Sales: (617) 975-3900
Service: (617) 730-5595
Parts: (617) 730-5595

Manufacturer: Honda


Most Reviewed Employees
Paul Jackson Paul Jackson
Sales and Leasing Consultant
Richard Blaze Richard Blaze
Sales & Leasing Consultant
Adil Elomri Adil Elomri
General Manager
Samuel Desroches Samuel Desroches
Sales & Leasing Consultant
Owen Otubu Owen Otubu
Sales & Leasing Consultant
Elie Hanna Elie Hanna
Sales & Leasing Consultant
Rophy Castro Rophy Castro
Sales & Leasing Consultant
Dana Dattilo Dana Dattilo
Sales Manager
Alex Omoregie Alex Omoregie
Sales & Leasing Consultant
Johnathan Dias Johnathan Dias
Sales & Leasing Consultant
Need a New Car?

Dealership Amenities
Cable TV
Children's Play Room
Customer Lounge Area
Free Coffee
Free WiFi
Instant Financing
Laptop Computers
Parts Store
Pet Friendly
Television
Valet Parking
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 7:00 PM

Sunday: 10:00 AM - 7:00 PM

Twenty-Four Month Rating: 4.7/5
235 Reviews
Herb Chambers Honda in Boston

Overall Score: 5 Star Rating4.7



About Herb Chambers Honda in Boston
Certified: Herb Chambers Honda in Boston
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Herb Chambers Honda in Boston has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Herb Chambers Honda in Boston
Our mission is to deliver a winning combination of quality service, luxurious facilities and exceptional client services at very competitive prices.

Our location in Boston / Allston provides easy local and regional access for New Honda Sales, Factory Authorized Service and over 2,000 Herb Chambers Certified pre-owned vehicles.

The Herb Chambers name is well known in New England for a reason: We're recognized for providing a superior shopping, buying, and service experience. We always consider you our Guest, and treat you the way you deserve to be treated. Our Customer and employee friendly environments have earned Herb Chambers the Wards Dealer Magazine's prestigious "Dealer of the Year" award and we are an Edmunds Certified Dealer.
more

Regarding service; with numerous lifts, bays and ASE Certified Technicians we will always be able to provide you with the quality service you need, doing it right the first time. Check our website and mailers for money saving coupons!

For our Guests in the market for a pre-owned vehicle, we always provide a "SMART Priced" (www.herbchamberssmartpricing.com) selection of at least 2,000 Herb Chambers Certified cars, trucks, vans, SUVs and luxury vehicles. Quite simply nobody offers you more selection and value. Low mileage vehicles in exceptional condition are what await you at Herb Chambers.

As Herb says "We are not here to sell cars, we are here to help people buy them." To that end we have most added in two new aspects into the buying process. The first is "PERFECT DELIVERY." This is to ensure that each and every customer understands fully what their new vehicle offers to maximize your satisfaction. The second is our Social Media strategy. This is allowing us to better connect with our clients & community, for our customers to transparently see that we are in fact different.

Please check us out and then please "Like" us of Facebook and "follow us" on Twitter. Have you seen www.herbchambersgiveaways.com? Very cool prizes less


Quarter
3/9/2012 7:41:05 PM

Overall Score: 2 Star Rating   2.0  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Chris

My Review of Herb Chambers Honda in Boston:
I went in to buy a specific car that I had found online, the person I had an appointment with was no where to be found so I had to meet up with another sales rep. It took awhile to get the car ready and I was left waiting even though I had an appt and told them the car I was interested in. I test drove the car and liked it and was ready to make an offer. They insisted to appraise my car despite my desire to not use it as a trade in as I wanted to sell it on my own. They insisted they could get it to the price I was planning to sell it for. After waiting for a long time, they finally returned and offered me $500, nothing close to what I told them I wanted for it. I told them I was not interested in using it as a trade in, but was ready to talk numbers. I made my offer which they came back with nothing to counter, insisting their smart price is the lowest they can go. I told them I would not be paying full price, giving them research I had found about the average selling price in the area. They insisted they could give me a couple hundred more for my trade to make up for it. I again reiterated my offer and my desire to keep my car and sell it on my own,, giving me much more than what they intended to. They kept coming and going with the same offer despite my readiness to go. I wasted a couple hours just sitting there, by this time my sales rep left to go help other people, no longer interested. Finally, I got up and started leaving and they had the nerve to ask if I'd like to put down a deposit to hold the car in case I changed my mind. The car was 11,700 and I would have been liked to walk out at 11,000 but they wouldn't move an inch, not even a counter, if they would have at least worked a little with me, I would have felt better. I had a couple other dealerships to check out who had the same car. I went to one right after, they had the same car (same specs, mileage, amd condition) and had the exact same asking price. The were much more friendly and attentive, wanting to make sure I felt I was getting a good deal, I walked out with that car in no time with paying only 10,300.

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lepiphan
1/14/2012 9:15:46 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Scott Sundlie, Elie Hanna, Jason Bradley, Rachel Balbago

My Review of Herb Chambers Honda in Boston:
The atmosphere at Herb Chambers Boston is very customer friendly. From the moment I entered the showroom I was greeted warmly by Rachel Balbago and introduced to my sales person, Elie Hanna, who was just as welcoming. He was very patient, knowledgeable, and thorough in his duties, and went out of his way to accommodate every request. He worked very diligently with Jason Bradley and the finance team to move the numbers around to make my purchase happen. Everyone I met greeted me with a warm smile, I never felt any (sales) pressure, and I left with a feeling of trust and complete satisfaction with my new Honda Fit (which I absolutely LOVE!) and the entire buying experience. I was particularly impressed with the sales manager, Scott Sundlie, who masterfully eliminated a minor glitch in the process and whose helpfulness and genuine kindness were outstanding.
This has been one of the best dealership encounters I've ever had...top notch customer service, phenomenal staff, great prices. I highly recommend the entire team and look forward to working with them in the future.

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Sandysue2134
12/12/2011 11:26:41 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Keith Banks

My Review of Herb Chambers Honda in Boston:
I worked with Keith for my new civic and I loved it! This place was awesome and I was very well taken care of. Everyone went above and beyond to make sure I was comfortable and happy. I first worked with Emily H and Sara s which paired me with Keith and his helper furkan. I was never rushed and an truly happy with my car I highly recommend them!

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Jodi W.
11/17/2011 11:46:14 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Aidan Nevin, Jason Bradley, Jason O'Brien

My Review of Herb Chambers Honda in Boston:
I recently purchased a pre-owned Honda CR-V. From the moment I walked in the door, I was put at ease. The customer service was top-notch. My sales person, Aidan Nevin, was extremely knowledgable, patient, kind and really help me find exactly what I was looking for. The finance department was also amazing. Jason Bradley, worked for hours to get a great rate and reasonable payments. His dedication was incredible. I also worked closely with Jason O'Brien, the sales director. His professionalism and candor was exactly what I was looking for. He put me at complete ease. The entire team at Herb Chambers Honda is one that I have never seen at a dealership. I would highly recommend them to anyone and look forward to working with them in the future! Absolutely amazing!!

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Akeisha
11/10/2011 6:27:42 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Jonathan Dias

My Review of Herb Chambers Honda in Boston:
Jonathan went out of his way in every way possible to make my car buying experience hassle free. he was friendly, honest and was great at returning phone call, i would be happy to use him as my sales rep now and in the future, thank u for making my experience at herb chambers better than my past experiences.

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nertha
11/10/2011 11:00:44 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Eli Hanna, Lascelles McKenzie, Raul Mendez, Dana Dattilo

My Review of Herb Chambers Honda in Boston:
My experience at Herb Chambers Honda was phenomenal! The people I worked with were honest, accommodating, knowledgable, and kind. I'm more than happy with my "new to me" car and feel that I walked away with a great deal. If you're considering visiting a number of Honda dealerships, I would definitely recommend making this your first stop.

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DEAJ
10/21/2011 12:37:05 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Keith Banks-Obanor

My Review of Herb Chambers Honda in Boston:
Keith was fantastic to work with and very professional. He was not the typical car salesy guy just looking to make a dollar. Fantastic experience.

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jdarakjy
10/10/2011 8:11:41 AM

Overall Score: 4 Star Rating   4.2  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Paul Jackson

My Review of Herb Chambers Honda in Boston:
I went to Herb Chambers looking for a specific car I saw on the internet. I was looking for a used a car within a certain price range. I had previously been to three other dealerships (all bad experiences) and was feeling discouraged. From the moment I arrived through the financing and purchasing process this was a very different and pleasant experience. My salesman Paul Jackson made it all feel so easy. He is a super nice guy and great to work with. Even though I was buying a used car (not the biggest sale) he made me feel like his best customer! I would highly recommend him to anyone looking for a new car.

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aaronflynn
10/1/2011 10:56:52 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Paul Jackson

My Review of Herb Chambers Honda in Boston:
I was first attracted by the "Herb Chambers" internet deals that were posted on the web. I had a 12 year old vehicle and I knew it was about time to repair or renew my transportation. I am from western mass, and I went to a couple of my local dealers and asked if they could come anywhere close to the terms that I saw posted and they either said "no", or something like "give me a few days to look it over and see exactly what they're offering". Several of the places that I called or contacted on the net never even responded to me.

Rory at Herb Chambers contacted me almost immediately and asked me to come down. I had to go to Children's Hospital later that week so I stopped in to the dealership while I was there. My salesman, Paul Jackson offered me the deal that I had seen on the net ---no strings attached--, but I didn't have my trade in with me, so that was sort of holding up the process. I left and went back home, but there was a call on my answering machine from one local dealership that said they had researched the "Chambers" deal and thought they could match it, but if there were any glitches in my credit, that would be a deal breaker. This was 4 days later. I probably would have pursued that if it wasn't for Sara from Herb Chambers, who called me on a Saturday and talked me into coming back with my trade in on a Sunday. I told her that I didn't want to waste my trip just to be humiliated by a lowball offer for my Suburban but she told me that she was 100% certain that we would be able to strike a deal that we both could live with and I would not drive there for nothing. Sara wasn't kidding, the rest is history. Yes, it did take us a few hours to settle on a price, and sure, James the finance guy helped move the numbers around to make this happen, but this place really is true their motto; "We don't sell cars, we help people buy cars." They're not kidding, and I will be back!

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atali
9/19/2011 8:00:07 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Rophy Castro

My Review of Herb Chambers Honda in Boston:
The sales rep, Rophy, was very courtious and helpful. He also worked with me to find my desired car within the price range I was looking for. He went over all the necesssary operations of the vehicle with me. He helped take care of all the paperwork for registration and insurance. He also called and/or sent me emails to follow up to make sure everything is ok with the car. Overall a very easy and pleasant experience.

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