My experience was awful, starting with Seyed, the sales rep that was assigned to me. Right from the get go I felt like a number and was very uneasy with his cold and impersonal attitude, but I had traveled a long distance on a late Saturday afternoon and the Ridgeline I was looking for was really hard to find. So I stuck with it. The Finance manager, Eric Poulston was great to deal with and he saved the sale. I was promised a delivery date that was false, had a hard time to reach Seyed after the sale date, only to feel like I was bothering him when I finally did reach him. Time was going by and no information was received on my truck. I had to research myself with Chambers Honda of Seekonk. A gentleman by the name of Adriel Loca gave me more info on my vehicle, with awesome customer service. Because my truck was a swap with Seekonk (something I found out on my own...) it was taking even longer to get delivered. Herb Chambers Honda of Boston never tried to make up for my total dissatisfaction until the very end when I cancelled my purchase. I would definitely not recommend going there and especially don’t have Seyed as your sales guy.
"Amazing Sales service but horrible Finance department"
I was looking to lease a Honda CRV EX with Herb Chambers of Boston, Our salesman Fabian was hardworking and amazing, he answered all of my question and gave me a very good deal on the car.
The let down was the finance manager Marco Entraigues who was very careless and has no respect for his customers. He never picked up or returned back any call, didn't talk about leasing policies or leasing insurance. I had an appointment with him at 6pm, he kept us waiting for an hour and didn't even bother to apologize, in that mean time the manager shows up with a few papers and just tells me to sign and go without walking me over the leasing agreement. When I asked him a few questions he replies to me saying 'I am not the finance guy and cant answer your questions, since he is busy you can sign here and then talk to him' I was put down with the managements unprofessional behavior and just called off the deal.
Herb chambers of Burlington had better customer service and management, ended up buying the car with them.
"Great service, easy car buying experience"
- Anna Bisbe
I leased a car from Saurav Sherchan this past weekend. He was personable and understood what I wanted without pushing anything extra on me. I received a great deal and would recommend asking for him if you intend to get a new Honda!!
The finance manager, Marco Entraigues, was also fantastic. He was personable and did his best to ensure the deal I got was the best possible.
I have also been to this dealership in the past and feel that Saurav and Marco exemplify the attitude of most people who work here. It's hard to find a place where you feel like everyone is on your side and they certainly were in the past and in my leasing experience.