Herb Chambers Honda of Westborough

This dealer is not honest to customers. Sales people and managers do not have good professional training. Attitudes very bad. On top of that, that prices are way too high than competitors $1500 more for a managers do not have good professional training. Attitudes very bad. On top of that, that prices are way too high than competitors $1500 more for a small car, while they claim providing the best prices. It's sad to see this company does not server its community well. In the end, local customers do business with non-local dealers. More

From the moment my husband and I walked in and simply asked "what's your best price on the Honda Odessey" (we had already done our research and had been to other dealers) to the moment we drove away in o asked "what's your best price on the Honda Odessey" (we had already done our research and had been to other dealers) to the moment we drove away in our new vehicle, Rick couldn't have been any more professional, courteous, honest, and enjoyable to do business with!! He was accomodating with all appointments we made with him, extremely thorough in going over everything and again, just a pleasant man who made our decision to deal with Herb Chambers over Boch an easy one!!! He is an asset to Herb Chambers of Westborough! And we thank him!! More

They are amazing at Herb Chambers Honda of Westborough!I have bought 3 cars from this dealer (1 new and 2 used) and all I can tell you is you have to experience it for yourself. The staff is proffessional a have bought 3 cars from this dealer (1 new and 2 used) and all I can tell you is you have to experience it for yourself. The staff is proffessional and knowlegable, the customer service is first rate and they really know how to make the whole process fun. I cant say enough good things about them. My salesman Rick took the time to go over every aspect of the car, I had no questions when I left. I will continue to buy and service my cars with Herb Chambers. More

Ugh, what a disappointment. I stopped in to research/test drive/hopefully start to get an idea about potential '09 CR-V inventory. I arrived at approximately 5:15PM on a Saturday (the sales fl research/test drive/hopefully start to get an idea about potential '09 CR-V inventory. I arrived at approximately 5:15PM on a Saturday (the sales floor closes at 9PM) - walked in just behind a couple who were immediately matched with a salesperson. When the receptionist paged for a second salesperson to assist me, no one initially came to the front. A salesperson walked nearby and the receptionist called out to him, saying, "David, do you have a moment to help this guest?" - he obliged. Without doing a full blow-by-blow, suffice it to say that I was made to feel oddly unwelcome at points, given this salesman's impending party plans after work. Once we did a quick walk around the car and started the test drive, David noted that his 50th birthday had been the week prior, and he had "sort of been hiding", and was leery of taking on a new customer at that hour, given the fact that he and his wife were hosting a big card game/party at their house a bit later that evening, and that he -had- to leave right at 6. Wow. David then launched right into a strange backpedal - he must have thought better of his rather rude comments (not exactly welcoming, considering the fact that I walked in knowing precisely which car, and even which trim level were of interest!!!) He specifically asked me to not mention that whole "card party thing" to his Manager, as he wouldn't want him to take it the wrong way, or to think that (this guy) was rushing a customer through their visit to the dealership. I attempted to break the wild awkwardness of the moment by joking that it sounded as if he hadn't invited his Manager to the card party, which he had most certainly had not! I told him that I wouldn't tell his Manager, but would just get in touch with Herb Chambers himself instead. HA! I was kidding, of course, but now in retrospect, perhaps I should! The real fun began when we were back and I had asked about specific current inventory in my preferred trim level, to see if there were any current incentives, and also to run some hypothetical #s, to get a sense for pricing. David did the typical, "Hmm, let me go talk to my Manager" song and dance and then left me at his desk for what felt like EONS (so much for him being in a big rush to leave??!) Upon his return, he handed me a worksheet full of numbers based on their 'Invoice Price', their 'Minimum Required Profit' (umm....) and then a wildly high monthly payment, even though I had noted that we would be paying a minimum of 20% down. I realize that they can't get specific without checking our credit, but these 'potential monthly payments' were very high indeed and a great way to get people to walk right out the door and down to Bernardi. He then handed me a quarter sheet of scrap paper and 'invited me' to jot down as many #s as possible while he sat there staring down the process. Has he never heard of a xerox machine? I certainly didn't appreciate the whole sense that David was somehow letting me in on privileged information, and things got even more pressure-tactic-ridden when I noted that it seemed that it would be helpful to return when he had more time and when the Business office could run #s based on our credit, so that we could then make an informed decision between one trim level and perhaps upgrading our purchase to the next trim level higher. He flatly noted that this wasn't possible unless we had designated a car as our car of choice, at which point (and only at said point) 'they' would initiate purchase paperwork. Um, WHAT?!?! As if things couldn't get more fun, at 6:10PM, when I was leaving David's desk area, he said, "Oh, did you hear that?" and retrieved a cell phone from his pocket, looked down and said, "Yup, it's my wife, making sure that I have left for home!" As if he hadn't repelled me enough by that point... I realize that my experience of feeling so unwelcome/rushed may have been entirely different with another salesperson -- but such poor behavior should absolutely be noted. David's behavior when it came time to crunch some #s, which was unrelated to his schedule and more indicative of his slimy approach in general, was utterly unappealing and a throwback to times that I had hoped were long GONE. See you later, Herb Chambers... More

I really felt very uncomfortable with this dealership. The amount of pressure that they put on you is unbelievable. They try so hard to get you to make a decision that very moment. My husband and I coul The amount of pressure that they put on you is unbelievable. They try so hard to get you to make a decision that very moment. My husband and I could not get through to them that this was our very first day car shopping and that no matter what they did, that we weren't going to be buying a car that day. They just didn't understand that someone would have to think about the decision to purchase such a large item overnight and discuss it with their spouse. Also, they kept trying to bargin with my husband and ignored me when they knew the car was for me and my husband kept telling me that he wasn't the final decision maker, I was. I would be very hesitant to go back here again. I left feeling very uncomfortable and couldn't wait to get out of there. I purchased my Honda elsewhere where I was treated with respect. More

Thanks for a great experience with Herb Chambers Honda of Westboro. My husband and I recently traded in our Honda lease and purchased a new car. We greatly appreciated the time and effort our salesman put Westboro. My husband and I recently traded in our Honda lease and purchased a new car. We greatly appreciated the time and effort our salesman put into making us comfortable in making our new purchase. He was also assisted by another salesman who was also excellent in helping us to make the right choice in a new car purchase. Thanks again for working with us and for making the purchasing process a pleasureable experience. We would recommend the friendly sales team at Herb Chambers HOnda of Westboro to anyone. Kind Regards, Paula Carlin More

Just a really bad experience overall when I went to get some service done on my Honda: - Misquotes to customers in terms for wait time - Called ahead, asked for an appointment. They said come right some service done on my Honda: - Misquotes to customers in terms for wait time - Called ahead, asked for an appointment. They said come right in and we will take you right away. Went all the way down there and told me the wait time is 3 hours. - Went for a wheel alignment and continued to have problems. They don't mind putting you back on the road after bad or no work. I would defintely not recommend going here, unless you want to be misled and then have sub-standard work done on your car. More

Anthony was extremely courtious and helpful. He took the time to answer our questions and point all the features and benefits of the vehicles we looked at. He joined us for a test drive where he made sure w time to answer our questions and point all the features and benefits of the vehicles we looked at. He joined us for a test drive where he made sure we had a cross section of roads to give us a well rounded feel for the car. Although we opted to purchase another brand of vehicle that was offered at this dealership I can vouch that my experience was a no pressure and pleasent experience. Should I decide to buy a Honda in the furture I would revisit this dealership. More

I bought a 2005 Mercury Mountaineer from Anthony ( Herb Chambers Honda of Westborough) on Oct 15th 2008 for my daughter. On January 24th my daughter informed me that the car was missing badly. A local mech Chambers Honda of Westborough) on Oct 15th 2008 for my daughter. On January 24th my daughter informed me that the car was missing badly. A local mechanic confirmed that one cylinder had no compression. I called Anthony to see if the drive train was still under manufacturer's warranty. It turns out 2005's have only 3 year drive train warranties although newer cars have five year warranties. However, even though Herb Chambers had no legal obligation to me they felt that they should fix the car under the circumstances. Anthony simply consulted with his management and the valve train was disassembled (Head removal etc.) and the valve spring, lifter and rocker were replaced. I encountered no resistance to this expensive repair. More than I imagined! Very Happy and will buy my next car at this dealership (assuming the price is right). They stood behind their product when they did not legally have to. Dick Callahan More

What a great experience. HIGHLY RECOMMENDED. Very honest, professional, and knowledgeable. No high-pressure tactics with picking a car or deciding to buy it. Very courteous. JOSH & BETH were amazing honest, professional, and knowledgeable. No high-pressure tactics with picking a car or deciding to buy it. Very courteous. JOSH & BETH were amazing to deal with front start to finish of the purchase...I would highly recommend seeking them out personally. They truly made the experience smooth. They discussed the xxxxxxand con's and answered all questions to my satisfaction. Best price in the area and worked with me from start to finish. Their customer service attitude was definitely evident. Thanks again!!! Additionally, have dealt with the service dept and Mike was awesome. He was very informative, kept me informed, gave updates on wait time, etc. I plan to make appt's with him directly in the future. Great guy! More