Herb Chambers Honda of Westborough

Herb Chambers Honda of Westborough
350 Turnpike Rrd, Route 9
Westborough, Massachusetts 01581
(774) 760-0500

Manufacturer: Honda


Most Reviewed Employees
There are no Employees listed for this dealer yet.
Need a New Car?

Dealership Amenities
Customer Computer
After Hours Drop-Off
Cable TV
Children's Play Room
Customer Lounge Area
Drive-In Service
Express Service
Free Coffee
Free WiFi
Instant Financing
Parts Store
Pet Friendly
Shuttle Service
Television
Vending Machines


Twenty-Four Month Rating: 4.9/5
434 Reviews
Herb Chambers Honda of Westborough

Overall Score: 5 Star Rating4.9



About Herb Chambers Honda of Westborough
Certified: Herb Chambers Honda of Westborough
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Herb Chambers Honda of Westborough has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



Arusha
4/30/2012 7:31:54 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: DON CARDINALI

My Review of Herb Chambers Honda of Westborough:
I have two cars from the sale location (Herb Chambers Honda of Westboro MA) and they always great and helpful. I had worked with Mr. Cardinali many times and always he is very kind.

Share on Facebook

Was this review helpful to you? Yes | No
honda54ever
4/27/2012 5:20:55 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Donald Cardinali

My Review of Herb Chambers Honda of Westborough:
Terrific service, careful and thorough. Great help with transport to other destination while service was being done. Car works great now, very pleased, will return. 25 words is too much.

Share on Facebook

Was this review helpful to you? Yes | No
HAM987
4/22/2012 11:11:47 AM

Overall Score: 3 Star Rating   3.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Deri Parnha,

My Review of Herb Chambers Honda of Westborough:
We knew what we wanted and had done a lot of research on the Honda Pilot. The primary reason we purchased with Herb chambers of westborough was Price. Its over a 30 mile ride for us. We have another dealer 7 mile from home - price was the only fActor that brought us here

That being said - the first part of the process went well we were given a price that we liked and agreed on a deal. Easy right?

We brought our own Financing to the table. The finance dept was apparently distressed with this and couldn't understand why would we not finance with Honda. They questioned why again and again and seemed quite upset with us.

We agree to wait while they located the vehicle and brought it in for us. We set a date with the sales Person that we all agreed on 630 pm on a Wednesday night. We spoke to the finance department on 2 differnt occasions and again to the salesperson to see if they needed anything more to complete the deal and we were told, each time, that we were all set and we would be driving home that Wednesday night our new car.

Well, at 4:15 pm that Wednesday night, the sales person called us telling us that unless we got there by 5pm we could not take the car and would have to return for it the following day because their registry department was only open til 5pm. They would not register or Title it until it was paid in full.

Funny how this never came up when we asked if we needed to do anything. We all agreed on the 6:30pm appointment. I truly believe this was all because we didn't finance with Honda. If we had, it would have been been registered and ready to go.

I can accept the mistake of the sales person - she stated she was new to this dealer.

BUT IT WAS ONLY COMPOUNDED WHEN THE DEALERSHIP RELENTED IN THE DEMAND THAT WE ARRIVE BY 5PM. WHEN I TOLD THEM THEY COULD KEEP THE CAR - THEY WERE SUDDENTLY ABLE TO STAFF THE REGISTRY DEPARTMENT UNTIL 6PM. THIS ONLY HAPPENED AFTER 3 PHONE CALLS AND A CLEAR EXPLANATION THAT WE WOULD EASILY AND HAPPILY GO SOMEWHERE ELSE.

THIS WAS CLEARY A mANGMENT DISICION TO TELL ME TO COME IN THE NEXT DAY - BECAUSE IT WAS EASIER FOR THEM. I SHOULD NEVER HAD TO KNOW THERE WAS ANY PROBLEM THEY SHOULD HAVE JUST ASKED THE OFFICE STAFF TO STAY AND TOLD THERE SALES REP NOT TO MAKE THAT MISTAKE AGAIN. INSTEAD, THEY CHOSE TO CONVENIENCE ME. IN DOING SO - THEY TOOK ALL THE FUN OUT OF PICKING UP OUR NEW CAR AND GAVE US A PROBLEM TO REMEMEMBER

THANKS HERB CHAMBERS

Share on Facebook

Was this review helpful to you? Yes | No
danielkho508
4/20/2012 6:51:21 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Tony Ngo

My Review of Herb Chambers Honda of Westborough:
Awesome customer service by Tony Ngo, Recommend anyone to have their car fix at this dealership with the help on Tony. Thank you once again!

Share on Facebook

Was this review helpful to you? Yes | No
Linda Rede
4/13/2012 4:26:50 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Senee O'Connell and Norman Methe

My Review of Herb Chambers Honda of Westborough:
The absolute best car experience I have ever had. Herb Chambers is a class act all the way! Just love everything about this place. :)
I plan on always dealing with Herb Chambers for myself and family and friends. Shopped around and couldn't believe how other dealership were. So glad I found this one. Really Happy....we out and celebrated after picking up my new gorgeous car. Thanks again Mr Herb Chambers for the excellent dealership in New England!

Share on Facebook

Was this review helpful to you? Yes | No
Jfrancois12
4/9/2012 9:48:15 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: David G

My Review of Herb Chambers Honda of Westborough:
I purchased a new CRV from David G. My experience was very good. Everyone was friendly, and I never felt pressured. I just picked up my car today but so far I would say my experience with the dealer and salesperson was great. It was a fast and easy purchase. My salesperson stayed with us through the entire process and made sure we were all set. If you are thinking of purchasing a Honda I would absolutely recommend Herb Chambers Honda Westboro.

Share on Facebook

Was this review helpful to you? Yes | No
Razumataz
3/25/2012 11:13:37 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Lexi

My Review of Herb Chambers Honda of Westborough:
I had a very nice experience working with Lexi. The Honda was not my first choice and I did not buy a car there, so I cannot rate the buying and pricing experience. Lexi was wonderful, ethical, and trustworthy. She was genuinely interested in helping me to get the right car, and she knew I was more interested in a different make. She worked hard getting me information, being available, and used just the right amount of salesmanship - not too many calls, and not too few, over the many months it took to make my decision. I went to many dealerships during my search and saw a lot of salespeople...by far Lexi was on a different level. Lexi is good.

Share on Facebook

Was this review helpful to you? Yes | No
sleiser
3/20/2012 12:42:03 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Tony Ngo

My Review of Herb Chambers Honda of Westborough:
Tony came out to my car to greet me and was extremely friendly and efficient in handling my requests. My car was ready far faster than I had anticipated.

Share on Facebook

Was this review helpful to you? Yes | No
sharb
3/14/2012 5:43:02 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Tony Ngo

My Review of Herb Chambers Honda of Westborough:
I have had my wonderful Honda Pilot serviced at the Westborough Herb Chambers for the past 5 years. There are other Honda dealerships that I drive past to go to Westborough because I have anyways be treated with courtesy and respect from everyone at the service area. Today my car was serviced in the care of Tony Ngo and he was very polite, thorough and made sure that everything was taken care of. I tend to ask many questions about my vehicle and the services that will be performed. He was great - answered all of my questions, we decided on items that needed to be done and my car was ready as promised. He even checked to update me and took care of everything. Great service from this dealership and Tony.

Share on Facebook

Was this review helpful to you? Yes | No
Response from: Herb Chambers Honda of Westborough
Added: 3/15/2012 12:47:15 PM
Thanks for taking the time to give us great customer input. It is very appreciated and we look forward to assisting you again in the future.

linda Haynes
3/9/2012 3:56:07 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Tony Ggo

My Review of Herb Chambers Honda of Westborough:
I had wonderful exprience for the first visiting this dealer, especially how they took care of me in all around services. I appreciating you to train such professional person like Tony. Thank you again for all. Linda Haynes

Share on Facebook

Was this review helpful to you? Yes | No

Reviews 11-20 >>