Herb Chambers Honda of Westborough

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Herb Chambers Honda of Westborough:
Recently chose Herb Chambers of Westboro for an '08 Odyssey EX-L. My salesman Matt made this experience one of the best in over 40 years of car buying. He had everything I asked for at the times promised and he personally delivered the new Odyssey to my home.

He carefully reviewed all of the features and controls of the Odyssey inside and out both with me and my wife until we assured him that we were comfortable in our understanding of their function and operation. In my all of my dealings with auto dealerships this special treatment was not only a first, but was genuinely appreciated.

All of the employees we met there were pleasant, courteous, and professional.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Herb Chambers Honda of Westborough:
Herb Chambers Honda lied to me. They said they had the car I wanted in stock. I when there and they said they had one coming in to them in four weeks. They tried to get me to take a lower model (LX) but wanted the same money they quoted for the EX. When I said I would wait they changed the price by $3,000. Buyer beware. Don't go to Herb Chambers. All they do is lie to get you to go there.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Herb Chambers Honda of Westborough:
I did a lot of research before purchasing my first car. The car I wanted was the new Accord Coupe fully loaded with a v6 6speed transmission. I knew there weren't many of them but my sales person Jim Sweeney was able to locate the one I wanted from another dealer and arranged to have it brought to thier RT 9 location in 2 days. I got the car I wanted at a reasonable deal. Jim even delivered the car to me at my place of work and linked my cell phone up to the car's bluetooth for me. Thanks Jim and everyone at Herb Chambers Honda for making my first car shopping experience a great one!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Herb Chambers Honda of Westborough:
Can't recall Philip's last name, but this was my first experience buying a Honda. He was quite knowledgeable and very quick. From start to finish, the sale was complete in a couple of hours. He also had my car delivered to me!



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Reason for Visit: Service

I recommend this dealer: No

My Review of Herb Chambers Honda of Westborough:
Routine Service for 60,000 miles left me with 4 tires all inflated improperly, one was put on backwards, and a leaking transmission. I went back and they told me that a seal was leaking and needed replacing for $350. I complained that the car was fine before the service and they needed to take responsibility for the repair. They clamied it was just a coincidence, and offered to do it for $100.
After having the car looked at by a trusted mechanic it was diagnosed that the car's transmission fluid was never drained. Fluid was forced in under pressure leaving double the amount of fluid in the car which was breacking all the seals causing leaks.

Service manager was rude stating I had the problem expecting perfect service.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Herb Chambers Honda of Westborough:
I visited the dealership because the one I usually dealt with didn't have the used model I was looking for. I was there for four hours! I don't know they were trying to wear me down or what. I didn't get a good feeling and called when I arrived home to cancel my order. I didn't even take the vehicle that night and was bullied as to why I didn't want the vehicle. So much for the great ad - that customers can change their mind in three days - no questions asked. I just didn't like the sales tactics. I went back to the Honda dealership I usually visit and ended up purchasing a new vehicle - the deal from start to finish took approx. 2 hrs.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Herb Chambers Honda of Westborough:
Herb Chambers Honda of Westborough was one of 12 local Honda dealerships that I solicited bids from (by email and over the phone) to purchase a 2008 AWD CR-V. Their original quote was high (around MSRP), and they were the ONLY dealership that was trying to get me to come in to their dealership even though I made it clear from the start that I had no intention of doing that. In contrast, Rockingham Honda in Salem N.H. gave me their best price (and the best price overall) with their very first quote. However, at the end of the bidding process, Herb Chambers Honda emailed me a 'Best Price Guarantee' promising to beat Rockingham Honda's price by at least $100 if I brought Rockingham's emailed price quote in to them (Lie #1). They phoned and emailed a quote that was $100 under Rockingham Honda's quote and also told me that the AWD CR-V was on their lot in the color we wanted and we could pick it up the next day.

So the next day, my wife met me at work and we drove to Herb Chambers Honda expecting to purchase our new CR-V and drive it home that evening. After waiting about 15 minutes, a manager brought us into his office and left with Rockingham Honda's quote and the 'Best Price Guarantee'. Several minutes later, he returned and informed us that the quote they had given us was for a FWD CR-V and that my wanting an AWD CR-V was not clear in my email or phone calls (Lie #2). He also said that they didn't have the CR-V we wanted on their lot (Lie #3) and that there is no way that their sales people could know whether a particular vehicle was on their lot or in-transit by looking at their computers (Lie #4). He then told us that there was no way that Rockingham Honda would honor the price quote they gave us for a new AWD CR-V. Now, this was possibly said in ignorance or it was Lie #5. In either case, he was calling the people at Rockingham Honda liars. Well, needless to say, my wife and I immediately detected their scam and were very upset that we were not treated with the honesty and respect we had accorded them and requested in return. That's the main reason I also scored them low on 'Friendliness', because it was just a mask and wasn't genuine.

We subsequently left Herb Chambers Honda and drove straight to Rockingham Honda where we purchased a beautiful 2008 AWD CR-V in the color we wanted and for the price they had originally quoted. Rockingham Honda also showed us on their computer that all Honda dealerships can easily tell at any time what's on any dealership's lot or in-transit, and that Herb Chambers Honda did have what we wanted on their lot when we were there.

We discovered the following after our experience with Herb Chambers of Westborough: http://www.boston.com/business/globe/articles/2008/01/03/8_mass_auto
_dealers_fined_for_misleading_advertising/

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Herb Chambers Honda of Westborough:
Although I didn't find this site until AFTER we had purchased our new car, I felt compelled to post a review based on what I read here. It seems that things have definitely changed at Herb Chambers Honda in Westborough since many of these reviews were posted. To be fair and give full disclosure, a friend knows their new sales manager, Greg, and suggested we check this place out. We bought a new Honda Accord from them in February and were very pleased with the experience. We worked with Philip and he provided us with the best car-buying experience either of us has ever had. (We're both 40ish and and have had our fair share of cars through the years.) The sales manager came from another dealership a few months ago, so the culture may have changed since some of these earlier reviews. I have had some unpleasant car buying experiences with dealers in the past, so I really feel for those of you that had a bad experience here. Just the day before we bought this Accord, we had a pushy salesman and let's-close-this-deal sales manager tag team experience at the Toyota dealership in Raynham. I HATE it when they do that! Anyway, for what it's worth, just wanted to throw in my $0.02. Good luck!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Herb Chambers Honda of Westborough:
Ok, I was looking to buy a 2007 Accord EX-L with Navigation. I communicated via Edmund's dealer connection with Bernardi and Herb Chambers (both fairly close to where I live). Herb Chambers gave me the better price. When I searched for directions I found this DelerRater.com site. Wow, the comments really scared me away. I emailed my contact at Herb Chambers and told him I would be going with Bernardi (even though they were a bit more expensive) due to these negative comments. My Chambers contact called me and politely tried to persuade me to give them a chance. He also referred to Honda's dealer ratings which he said were excellent (all based on customer surveys) He also offered to send it to me. He did admit they had some service issues but also said they recently had mgt change in both the sales and service. Thinking about it a bit I decided to give them a chance. I was quite surprised and impressed by the service I received. Perhaps they were hoping I would write this feedback. Well, I felt compelled to since they seemed to show me how they can be good. The young salesman Philip was extremely polite, attentive, and knowledgeable. Probably the best car salesman I have every come across. So we did buy the car. Hopefully everything goes smoothly. If it doesn't I will be sure to leave my comments back here. :)

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Reason for Visit: Service

I recommend this dealer: No

My Review of Herb Chambers Honda of Westborough:
The service rep that I dealt with was confrontational, argumentative, and rude. I do not recommend this dealership for any type of service work.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Herb Chambers Honda of Westborough:
The worst sales people I've dealt with yet. They use the classic team up - the salesman runs to the sales manager and the manager comes over to pressure you by being rude. What the heck? I thought I would be treated like a king - after all it would be my hard earned money that I would be giving them. I guess I have too much faith in fellow humans. Maybe car dealers are a different breed altogether? hahaha!

I would never buy from herb chambers.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Herb Chambers Honda of Westborough:
I went to the dealer to see a used minivan listed on their website. I was told it was actually at a different dealership in their chain. I explained I needed a base model with only one option: cruise control. I was shown a very upscale (leather, powered doors, etc.) 3 year old used van that was $5000 more and in very poor condition....trashed carpeting and seats, many large scratches on the body, etc. I was then shown new ones but not the base model, when I expressed no interest they suddenly found "one" base model on the lot. I was then quoted a price at $2000 over invoice as a staring point...$11000 more than the used car I had come to see...and told that one would sell fast. In other words, every classic bait and switch move possible. The salesman was obviously uninterested in even beginning to work with me since he had ignored everything I had told him.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Herb Chambers Honda of Westborough:
I needed a spare tier cover. The part was ordered in early Feb and I have not got any calls from them until I called them in late May. I wanted to cancel the order and was told the manager would call me back. Never got the call. Called again two weeks later and finally they agreed to refund the money. They asked me to go in for the refund. I went there last night and was told I had to go back again because the manager was not in. Finally my wife went there today for the refund and she was treated badly. No more business with them!

You may wonder why I didn't call them sooner. The part was ordered along with other services and I didn't even know I was charged for it until I checked the invoice carefully later. Regardless, they should call me. By the way, only 1 person apologized to me even though I have talked to many of them.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Herb Chambers Honda of Westborough:
This is the worst dealership I have visited ever. I had taken in my Honda Odyssey for service and I had to make two trips. First trip ended up as a 3 hour wait after they told me that it will take about 90 minutes. I had to repeatedly ask them what the status was.

Then I took it in yesterday since the replacement part had come in. I got a call at 4pm saying that the car was ready to pick up. The guy told me he will call me back in a minute with the exact cost of repair. I show up at the dealership an hour later, the paper work is not done, he tells me that the car i being vaccumed while it is sitting in the lot. After I asked that I get to speak to the service manager, things got rolling. There were other customers waiting there with complaints similar to mine.

After all this, I find that there is a long scratch on the sliding doors that was not there when I took it in. Now I have to go back there to get this buffed.

Stay away. There are better Honda dealers in the area. This place is the pits and too bad that they are associated with the name "Honda"

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Herb Chambers Honda of Westborough:
Pathetic ! Overall experience .... Bernadi is bad too though they made the deal happen after the sales manager ridiculed the idea of even making an attempt for a deal ... they are not competitive and dont know how to deal with customers

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Herb Chambers Honda of Westborough:
My wife and I were shopping for a new car and whent to Herb Chambers and the sales person was ok but the finace manager
was very bad sales person we did not get our car till two-three
days later everything was approved the same day but we still
did not get the car three days later. very bad service!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Herb Chambers Honda of Westborough:
Went into the dealership looking to buy a Fit Base Auto (MSRP, according to Honda, is $15,200). After taking a test drive, I was informed first that any car would have a 3 month waiting period before I got it (which later somehow became one month, after some pressure from me). They were unwilling to sell the base car on the lot, expected a $1000 dealer markup on all cars, and had only a Fit Sport auto on the lot which they were trying to sell for $18,750 (that's more like a Civic price!). If you are in the MetroWest area, shop Bernardi Honda in Natick, they have a much lower pressure tactic and are honest and upfront with the customer.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Herb Chambers Honda of Westborough:
Horrible, horrible experience. This is a high-pressure dealership, meaning that the sales staff is there to pressure you into something you don't want or need. I didn't buy anything because I recognized their tactics right away and refuse to support such dishonesty.

Friendly enough (on the surface) people, but extremely pushy.

I'd highly discourage anyone from going to any Herb Chambers dealership.

In fact, I would recommend walking away from any dealership that has the sales manager's perch (an office above the show floor with a one-way dark glass window), because they are only going to lay the pressure and BS on thick (and it won't stop with sales; finance will do the same thing to you).

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