Herb Chambers Honda of Westborough

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Herb Chambers Honda of Westborough:
Christiano was a good salesmen who worked diligently to get the deal done. I have purchased, now a total of, 3 cars from this dealership and have been satisfied 110%. I would certainly recommend purchasing from them again in the future since they tend to offer better deals than more rural dealerships. This may be due to their higher volume car sales.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Herb Chambers Honda of Westborough:
While my family and I were in for service we decided to look at a second vehicle for my husband for commuting to work. Their service manager Rich introduced us to our salesman that listend to our needs and took into consideration our budget and helped my husband select a car that would suit all my families needs. We received the best service in both their service and sales, and are very happy we found this dealership for our Honda needs.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Herb Chambers Honda of Westborough:
My family and I needed to have our 05 Odyssey repaired, after just moving to the area for my husbands work we did a search for local Honda stores and found Herb Chambers. We have 3 small children so it was nice to see they have a play room and tv area where our children could watch cartoons and stay occupied while the work was being done. We had been needing a second car for my husband to commute to work with and Rich the manager introduced us to a very nice gentlemen Jim that was able to help us with that and answer all of our questions. The service was done quickly and they even gave me and my children a ride over to the McDonalds down the road so I could feed them their lunch.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Herb Chambers Honda of Westborough:
Great experience the whole way through from beginning to end. Love my new Honda I would definately recommend HC Honda of westboro to all my friends and family!!! I never felt overwhelmed with anything from the test drive to the negotiating to filling out all the paper work.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Herb Chambers Honda of Westborough:
My sister Holly has been ranting and raving about her experience with this dealership for over a month now and when my car finally kicked the bucket a couple days ago she convinced me to go to Herb Chambers with her. We were greeted promptly by a sales guy named Norman who was every but a sales guy. He was patient, very thorough and non pressuring. He told me about a great lease special for a new 2009 Accord that would easily fit into my budget and the sales manager Mike gave me a fair amount for my junk car to put towards the lease. I am so happy I took my sisters advice!

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Herb Chambers Honda of Westborough:
I was in Westborough for business this past July and on the way to see a client I ran into some car troubles. Herb Chambers of Westborough was highly reccomended by a colleague so I dropped my car off that afternoon. The experience was very positive (considering the circumstances) and the car was ready the same day. The staff was very prefessional, knowledgable and answered all of my questions. It is also worth mentioning that I felt they were very honest and did not try to charge me extra for unneccessary add-ons such as I have experienced in the past at other service centers. I would reccomend this dealership to anyone who values quality of work, price, and a knowlegable, professional staff.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Herb Chambers Honda of Westborough:
My experience at Herb Chambers was easy and satisfying. Not only was my salesman Joe great but the price he got my was even better! I feel confrotable telling everyone I know to go there because I know they do a great job. I have never had such a great experience with a dealership. I will be sure to go back there for every new car a buy!

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Herb Chambers Honda of Westborough:
I had a price on a 2010 Odyssey EX from other dealers along with the trade in price on my civic from other dealers. Sarahs price of the vehicle was a little more then what was quoted by other dealers- however she cautioned me about other dealers possibly not having all fees included and she was right (which made their price the same)...she also cautioned me about other dealers taking me off the market when they dont even have the desired vehicle in stock...when I told her my quoted trade in amount she told me they could likely beat it by $1,000 as my car was good for their used car inventory and that they sell many civics to collge kids in the area which sounded good to me and worth the trip to Westborough. I was told they had the vehicle there. It was my day off and I had to make the trip with my two small children. I called ahead to make sure they would be ready to appraise my car and to ask for the 2010 odyssey EX to be ready to save time. When I arrived the Odyssey was not ready and they had to go get it- then they didnt have the EX- only an EXL- wasn't that what Sarah warned me about with other dealers?
Then they appraised my civic and after a long process of waiting for the appraisal and waiting for the "final numbers" they came back with a quote on my trade in that was below what I had told Sarah I received from other dealers. (It was $1000 below other dealer).I was upset that they wasted my time and that the internet rep had me come out to westborough which was not an easy task with two small children. I was ready to buy the vehicle but felt conned into making the trip when I could have bought the same vehicle for same price with better trade in value. They claimed nothing I spoke to Sarah about was noted in the computer so they coudlnt verify my story- he said she said...I offered proof of my other trade in offers and they reluctantly agreed to match it. I guess what happened isnt that much different then other dealers but it was quite upsetting to me and I didnt buy the vehicle there and stayed closer to home.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Herb Chambers Honda of Westborough:
I had been looking for over a month for a used civic SI that I liked, after a long search I found one online at Herb Chambers.com I stopped by the Westborough location to see if it was there, it was not. However my sales person said he could have his manager Chris call the other store it was at and have it brought there for me. The next day the car was there and it was excatly what I wanted. The deal was fair based on what I was seeing on KBB.com and I liked the fact that there "smart-price" system made it so I didn't have to haggle. Over all it was a great experiance and I would recommend Herb Chambers Honda of Westborough to any one.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Herb Chambers Honda of Westborough:
This was the best experiance I could have hoped for. Mike, the sales manager made sure I was well taken care of and made the numbers fit with in my budget. He also took the time to explain how the lease worked. The other dealership I was at before (a toyota dealer) just gave me a number and basicly told me take it or leave it but I had no idea how they came to that number! Phil the sales person made sure the car was ready when I came to pick it up which was later that day. I am so happy I gave Honda a try and I love my new accord! I would recommend this dealer to any one.

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